About the Role

We are seeking an experienced Business Operations Manager to sit at the intersection of data analytics, cross-functional execution, and corporate strategy. In this role, you will build the operational cadence, reporting frameworks, and metric visibility that drive our business forward. You will own cross-functional KPI tracking, lead critical strategic initiatives, evaluate and manage key business partnerships, and support high-impact ad-hoc projects—including evaluating acquisitions, new business lines or market expansion.

This role requires a unique balance of analytical depth, structured problem-solving, and hands-on execution. It reports to WSJLI’s Senior Director of Business Operations. 

You Will:

• Operational Performance & Reporting: Establish, standardize, and manage division-wide dashboarding. Track operational KPIs to identify trends and performance gaps.

• Cadence & Governance: Facilitate weekly, monthly, and quarterly business cadence meetings, ensuring alignment on KPIs and tracking risks to key milestones.

• Strategic Project Management and Execution: End-to-end execution of cross-functional strategic projects that increase efficiency, reduce operational friction, or drive top-line growth.Define project goals, set milestones, and drive accountability across teams (Membership Sales, Finance, Marketing, Sponsorship).

• M&A & Deal Support: Help program-manage operational due diligence, cross-departmental task forces, and post-acquisition integration workstreams to seamlessly combine teams, systems, and processes. 

• Partner Evaluation & Selection: Contribute to the evaluation of potential strategic partners and key vendors—assessing operational fit, scalable capacity, cost structures, and alignment with business goals.

• AI Innovation & Automation: Serve as the functional leader for generative AI tools within the operations ecosystem, identifying manual process bottlenecks and deploying tools to automate them.

• Strategic Planning Support: Work with the Senior Director, Business Operations and finance business partners to support the annual budget cycle to ensure that goals align with strategic business objectives.

• Workflow & Process Optimization: Continuously review functional processes to identify efficiencies, remove friction and automate manual operational tasks.

• Problem Solving & Escalation: Act as a centralized resource to resolve operational bottlenecks and inter-departmental misalignments.

You Have:

• Experience: 7+ years in Business Operations, Corporate Strategy, Financial Planning & Analysis (FP&A), or Management Consulting.

• Project Management: Proven track record of managing complex, cross-functional projects with tight deadlines and competing priorities.

• M&A / Transformation Background: Prior exposure to M&A integrations, corporate development, or large-scale business transformation programs.

• Partnership Experience: Demonstrated background evaluating, onboarding, or managing strategic vendor, channel, or commercial partner relationships.

• Analytics & Tooling: High proficiency in Excel/Google Sheets and modern Business Intelligence software (Looker, Tableau, etc).

• Execution: Demonstrated experience breaking down ambiguous, large-scale problems into structured, actionable project plans.

• Stakeholder Management: Experience working directly with department heads and director-level leaders to drive alignment.

• Communication: Ability to distill complex operational metrics into clear, actionable insights for senior leaders.

• Adaptability: Comfort working in ambiguous environments with shifting priorities and large, ad-hoc projects.

• Education: Bachelor’s degree in Business, Finance, Economics or a related field. MBA is a plus, but not required.

Our Benefits

• Comprehensive Healthcare Plans

• Paid Time Off

• Retirement Plans

• Comprehensive Medical, Dental and Vision Insurance Plans

• Education Benefits

• Paid Maternity and Paternity Leave

• Family Care Benefits

• Commuter Transit Program

• Subscription Discounts

• Employee Referral Program

Learn more about all our US

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We’re committed to offering competitive and flexible compensation to attract top talent. This pay range reflects our good faith estimate for the role and may vary based on a candidate’s experience, skills, location, and other relevant factors.

For bonus-eligible roles, targets are determined based on multiple considerations, including market benchmarks and individual contributions.

For benefits-eligible roles, we offer a comprehensive and competitive benefits package covering health, retirement, wellbeing, and more, along with optional benefits to meet the diverse needs of our employees.