Apple

Manager, Business Operations Strategy & Support - WW Ops BPR

Apple$120K — $160K *
Business Services
8 - 10 years of experience
Job Overview by Ladders

Qualifications

  • Bachelor's degree in Engineering, Computer Science, Supply Chain, or related field
  • 10+ years of experience in supply chain operations or business operations
  • 5+ years in a leadership role managing global teams
  • Deep experience in enterprise application support and core operations processes
  • Ability to build and execute multi-year operational strategies
  • Strong analytical skills for data-driven decision-making
  • Excellent communicator, comfortable with executive presentations

Responsibilities

  • Lead the systems readiness strategy for New Product Introductions (NPIs)
  • Ensure operational resilience by continuously improving processes and systems
  • Partner with Engineering, Supply Chain, and IS&T for operational excellence
  • Establish a Center of Excellence for high-quality operational delivery
  • Drive production support strategies and systems reliability
  • Oversee organizational development and leadership within the team

Benefits

  • Opportunity to work at a leading tech company with a focus on innovation
  • Engagement in high-stakes operational events that influence global strategy
  • Involvement in applying advanced technologies like AI/ML to improve operations
  • Development of cross-functional partnerships and influence at the executive level
  • Potential for significant career growth in a dynamic, impactful role
Full Job Description
Description

The Manager of Business Operations Strategy & Support leads one of Apple's most mission-critical operational capabilities - ensuring the systems, processes, and people that underpin Apple's global operations are ready, resilient, and continuously improving.

This leader will own the end-to-end systems readiness strategy for New Product Introductions (NPIs) - among Apple's highest-stakes operational events - while stewarding the day-to-day health of enterprise business systems at global scale. You will sit at the intersection of strategy and execution, partnering with Engineering, Supply Chain, and IS&T leaders to build a Center of Excellence that raises the bar for how Apple approaches operational quality.

This is not a steady-state support management role. You will define strategy in a space Apple is actively investing in: applying AI/ML to operational resilience, scaling systems for next-generation product launches, and building the organizational model for practicing operational excellence globally. Responsibilities will focus on NPI Systems Strategy & Launch Readiness, Production Support & Systems Resilience. and People Leadership & Organizational Development:

Minimum Qualifications

Bachelor's degree in Engineering, Computer Science, Supply Chain, or related field

10+ years of progressive experience in supply chain operations, enterprise systems, or business operations

5+ years in a people leadership role with demonstrated success managing global, cross-functional teams

Deep experience with enterprise application support environments and core operations business processes (Order-to-Cash, Procure-to-Pay, or equivalent)

Proven ability to build and execute a multi-year operational strategy in a fast-paced, high-stakes environment

Demonstrated success influencing without authority across technical and business organizations at the senior level

Strong analytical mindset with the ability to translate data and operational signals into confident business decisions

Clear, compelling communicator - comfortable presenting complex topics to executive audiences

Preferred Qualifications

Executive presence and a track record of elevating cross-functional team performance through vision and trust

Customer obsession - proven history of improving partner and end-user experience through operational decisions

Hands-on experience applying AI/ML or automation to operations, analytics, or predictive support models

Proficiency with SAP ECC, S/4HANA, or equivalent enterprise ERP platforms

Background in NPI or large-scale product launch readiness in a global company

Master's degree in Engineering, Computer Science, Supply Chain, or related field; MBA a plus

PMP, Six Sigma, or equivalent program/quality management certification

About Apple

Apple is a corporation that designs, manufactures, and markets mobile communication and media devices, personal computers, portable digital music players, and sells a variety of related software, services, peripherals, networking solutions, and third-party digital content and applications. Apple provides many products and services, including iPhone; iPad; iPod; Mac; Apple TV; a portfolio of consumer and professional software applications; the iOS and OS X operating systems; iCloud; and accessories, service, and support offerings. It sells its products worldwide through its retail stores, online stores, direct sales force and third-party cellular network carriers, wholesalers, retailers, and value-added resellers to the consumer and also sells third-party iPhone, iPad, Mac and iPod compatible products, including application software and accessories through its online and retail stores. Introduced in 1984, the Macintosh was the first widely sold personal computer with a graphical user interface (GUI). That feature and others such as an improved floppy drive design and a low-cost hard drive that made data retrieval faster helped Apple cultivate a reputation for innovation. Apple was named as the most admired company in the United States in 2008 and in the world from 2008 to 2012 by the Fortune magazine. The company was founded by Steven Paul Jobs, Steve Wozniak, and Ronald Gerald Wayne on April 1, 1976, and is headquartered in Cupertino, California.

Apple Careers

Join Apple, a place where extraordinary people gather to do their best work. Our ever-expanding global team is at the forefront of innovation and leadership in the tech industry. At Apple, we're not just building products—we're crafting the kind of wonder that revolutionizes entire industries. It's the diversity of our people and their ideas that inspires the innovation that runs through everything we do, from amazing technology to industry-leading environmental efforts. Work You’ll Do Embark on a journey with Apple’s market-leading team to help some of the world’s most influential companies navigate their path to digital mastery with cutting-edge technology and services. Transform industries and touch lives with your unique ideas at Apple. Here, you’ll lead through a unique position at the intersection of technology, creativity, and robust industry expertise. Collaborate with a global team of professionals who are at the top of their game in technology and design. Apple isn’t just a company, it’s a community of innovators and passionate thinkers. Introducing the Apple Innovation and Leadership Initiative We are building a market-leading team to drive our efforts in delivering groundbreaking solutions and services. At Apple, job opportunities are abundant, offering you the chance to explore diverse roles from engineering to marketing, all designed to empower your career growth. Do Innovative Work Join the largest group of creative and technical experts in the world—professionals dedicated to redefining what’s possible through technology and innovation. Deliver targeted solutions through a depth and breadth of expertise that’s unmatched, driving forward our commitment to excellence and leadership in every project we undertake. Be Part of a Great Team Engage in a wide range of projects utilizing Apple’s technology and resources. Harness the unparalleled capabilities, global scale, and joint solution development that only Apple can offer. Future-Proof Your Career Advance your career with limitless opportunities at Apple. Go as far as your ambition takes you with unmatched training, development, and certification support. Explore Discover how Apple is leading the way in tech innovation: [With iOS] Businesses can streamline operations and enhance customer interactions... READ MORE Smart home technology integration that sets the standard for convenience and security... READ MORE The Apple Experience Our combined service capabilities, global scale, and joint solution development help clients overcome challenges and lead transformation in their industries. Clients worldwide look to Apple for new strategies and solutions that drive growth and innovation in the digital era. Stay Connected Join Our Team Search open positions that match your skills and interests. We look for passionate, curious, creative, and solution-driven team players. Whether you’re seeking a professional role, an internship, or a leadership position, Apple offers a variety of employment opportunities. SEARCH APPLE JOBS Keep Up to Date Stay ahead with career tips, insider perspectives, and industry-leading insights you can put to use today—all from the people who work here. READ CAREERS BLOG Job Alert Emails Personalize your subscription to receive job alerts, latest news, and insider tips tailored to your preferences. See what exciting and rewarding opportunities await at Apple, a company committed to diversity, innovation, and leadership. Explore job opportunities, employment benefits, and the culture of growth and innovation at Apple. Prepare your resume, hone your interview skills, and ready yourself for a career at one of the most prestigious companies in the world. Join us in pushing the boundaries of what is possible.
Learn more about Apple
Size
154,000 employees
Market Cap
$2,074.3 billion
Industry
Net Income
$63.9 billion
Founded
1976
5 Year Trend
+11.5%
Revenue
$294.1 billion
NASDAQ

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