Make an impact with our Digital Solutions team as a Manager, Business AI Platforms & Enablement, where you will leadthe activation, governance, and sustained adoption of Microsoft AI platforms, including Microsoft 365 Copilot, Power Platform, and Agent 365 for clientsunder the guidance of Business AI leadership.This role combines hands-on platform expertise with consulting, enablement, and practice-building to deliver measurable business value.
The role is accountable to Partners across Business AI, with functional alignment to both client outcomes and firm priorities and is a hands-on SME (Subject Matter Expert) position focused on platform excellence, activations, enablement, and reusable IP, while supporting delivery management in partnership with Foundry delivery teams.
What You're Accountable ForClient Impact (Primary Accountability)Deliver client value through platform adoption and governance.
- Lead platform activations (Power Platform,Microsoft 365 Copilot, Agent 365), including configuration, use case design, and rollout
- Design and implement governanceframeworks,operating models, and adoption frameworks
- Design anddeliverenablement programs that drive sustainedusagebeyond initial launch
- Facilitate workshops and advisory sessions tied tostrategicplanninganddefiningreal business outcomes
- Ensure all solutions balance innovation, risk, compliance, and usability
Accountable for:client adoption, usage, and measurable value realization-not just deployment
Platform Expertise & Innovation (SME Role)Provide deep technical leadership and advance MNP's capabilities.
- Act as SME across Microsoft 365 Copilot, Power Platform,Copilot Studio,and Agent 365
- Apply design, provisioning, and activation patterns for agent-based solutions
- Track Microsoft's roadmap and integrate new capabilities into engagements and service offerings
- Build reusable IP (playbooks, templates, patterns) that scale across projects
- Guide solution design to align with governance, best practices, and scalability needs
- Collaborate with architects and SMEs to validate approaches and avoid rework
- Promote reuse of patterns and identify gaps impacting adoption or maintainability
Accountable for:Keeping MNP ahead of the market through applied expertise and delivering scalable, sustainable solutions
Business Development & Partner SupportShape opportunities and ensure deliverability.
- Lead or support client conversations to define high-value solutions
- Build proposals, pricing inputs, and repeatable offerings (Copilot activation, agent solutions, governance programs)
- Support Business AI Partners in pipeline growth and closing opportunities
- Represent MNP in client workshops and market-facing activities
- Review SOWs, delivery plans, and estimates to validate feasibility
- Identify scope, timeline, and resourcing risks early and propose mitigation
Accountable for:Contributing to pipeline growth and ensuring sold work is deliverable and repeatable
Delivery & ExecutionLead and support execution of technical work within engagements.
- Execute SME workstreams (activations, governance/COE builds, enablement programs)
- Workin an integratedprojectteamwhichincludesProject Managers and Delivery Leads
- Provide technical oversight and guidance across engagements
- Ensure coordination between platform workstreams and overall project plans
- Own delivery of smaller platform-focused engagements end-to-end (where applicable)
- Quality-gate deliverables to ensure alignment with MNP standards and client outcomes
Accountable for:High-quality technical executionandsolution qualitywithin engagements,whilenotowningoverall project delivery
People, Practice & Capability GrowthBuild team capacity and improve delivery approaches.
- Mentor and/orcoach consultants and senior consultants on Business AI delivery
- Build team capability across Microsoft 365, Power Platform, Copilot, and Agent 365
- Support team members in owning workstreams and solving problems independently
- Establish repeatable methodologies, playbooks, and best practices
- Promote a culture of quality, ownership, and accountability
- Contribute to building a scalable delivery bench
- Participate inMNP'sperformancemanagement andprofessional developmentprogramstomentor,coach, andshareknowledgewith team membersto grow teamcompetency
Accountable for:Growing team capability and strengthening the Business AI practice
How You Work- Reporting to: Business AI Lead
- Accountable to: Business AI Partners (client outcomes, business development, delivery alignment)
- Functional alignment: Enablement Partner (training and adoption outcomes)
- Key collaboration:
- Delivery Leads and Project Managers (execution)
- Solution Specialists and Client Service Directors (pursuits)
- Foundry (scoping, pricing, and delivery management)
Role:Hands-on SME focused on platform activation, enablement, and IP, while supporting delivery management.
What Success Looks Like- Platforms (M365 Copilot, Power Platform, Agent 365) are successfully deployed and widely adopted
- Enablement drives measurable behavior change and sustained usage (30/60/90 days)
- Governance frameworks and COEs are implemented and operational
- Reusable IP is leveraged across engagements
- Strong contribution to proposals, pipeline, and client growth
- Team members are skilled, self-sufficient, and own delivery
Key Capabilities- Deep expertise in Microsoft 365 Copilot, Power Platform, and Agent 365 ecosystems
- Strong client advisory and facilitation skills
- Ability to translate technical capability into business value
- Leadership and coaching capability
- Adaptability in a rapidly evolving Microsoft AI landscape
- Delivery awareness and risk management mindset
- Dedication tolearning andprofessionalgrowth
