Salary: Depends on Qualifications
Location : Houston, TX
Job Type: Regular Full-time
Job Number: 16921
Department: Universal Services
Opening Date: 07/13/2026
Closing Date: 8/13/2026 11:59 PM Central
Max Number of Applicants: 100

Position Description
About Harris County and Universal Services:

The Manager, Enterprise Technology Asset Management, is responsible for leading the day-to-day operations, standards, controls, and continuous improvement of the Enterprise Technology Asset Management function within Universal Services. This position manages the core asset management team and oversees both Hardware Asset Management and Software Asset Management activities across the technology asset lifecycle.
The role is responsible for ensuring technology assets are properly tracked, managed, optimized, and reported from request, procurement, receipt, inventory, deployment, assignment, transfer, recovery, refresh, and retirement tracking. The position also supports software and license management, including entitlement tracking, license utilization, compliance, renewals, optimization, and reporting.
Duties & Responsibilities

• Manage the day-to-day operations of the Enterprise Technology Asset Management team, including staffing, workload management, performance expectations, and operational priorities.
• Assist leadership in developing and maintaining asset management strategies, policies, procedures, standards, and best practices for County technology assets.
• Establish and maintain standardized asset lifecycle processes for hardware and software assets.
• Manage lifecycle activities for hardware assets, including laptops, desktops, monitors, peripherals, mobile devices, and other approved technology assets.
• Oversee asset intake, receiving, tagging, inventory validation, storage, staging, deployment tracking, assignment, transfer, recovery, refresh, and retirement tracking.
• Monitor warehouse and storage inventory to ensure accuracy, safety, efficiency, and appropriate chain-of-custody controls.
• Ensure accurate and timely reporting of hardware assets, including deployed, stored, pending deployment, recovered, retired, and exception status.
• Coordinate periodic inventory audits, reconciliation activities, data validation, and corrective action plans.
• Monitor aging hardware, warranty status, refresh eligibility, lifecycle replacement needs, and device standards.
• Support annual and multi-year hardware refresh planning, budget inputs, and prioritization.
• Coordinate with approved operational or vendor teams responsible for physical disposal or salvage while ensuring asset records are reconciled and complete.
• Manage software asset management responsibilities, including license entitlement tracking, assignment tracking, utilization monitoring, renewal support, compliance, and optimization.
• Maintain visibility into enterprise and department-used software assets, licenses, subscriptions, renewals, and usage data.
• Support software license reclamation, license reassignment, duplicate license reduction, and improved license utilization.
• Supervise responses to software vendor license compliance audits, license validation requests, and internal compliance reviews.
• Partner with procurement, finance, cybersecurity, architecture, departments, and vendors to support software standards, renewal planning, and compliance expectations.
• Support the development and maintenance of an approved software catalog and license management model.
• Produce recurring software and license reports showing utilization, compliance risks, renewal exposure, optimization opportunities, and corrective actions.
• Ensure accurate, complete, and timely reporting of asset and license data across asset management systems, procurement records, inventory repositories, and operational reports.
• Address data completeness and quality concerns through reconciliation, process controls, and corrective actions.
• Provide data analysis on asset value, asset status, lifecycle position, risk, utilization, and compliance.
• Support finance teams with data required for asset-related budgets, business cases, lifecycle planning, and leadership reporting.
• Develop and maintain dashboards, metrics, and recurring reports for inventory accuracy, deployment cycle time, recovery rate, refresh progress, license utilization, and audit readiness.
• Evaluate, support, maintain, and improve asset management-related tools and services in coordination with approved technology implementation efforts.
• Ensure asset management tools align with organizational data sources and support reliable reporting.
• Recommend improvements to asset workflows, forms, reports, standard operating procedures, and controls.
• Support audit readiness by maintaining required documentation, evidence, logs, reports, and process records.
• Identify, document, and report breaches of asset management policy and track corrective actions to closure.
• Develop and report on remediation efforts related to asset risks, compliance gaps, inventory exceptions, and optimization opportunities.
• Partner with leadership, departments, procurement, finance, cybersecurity, architecture, Help Desk, Desktop Support, and vendors to support asset lifecycle control and accountability.
• Ensure asset management processes align with County policies, procurement requirements, cybersecurity standards, and operational needs.
• Perform additional duties as assigned by the department.
• Support emergency, disaster, or urgent operational activities as required by Harris County and Universal Services.

Requirements
Education/Experience:

• Bachelor's degree in Business Administration, Finance, Information Technology, Engineering, Supply Chain, or a related field;

OR

• High School Diploma/GED with four years of related experience;

OR

• Associate's degree in Business Administration, Finance, Information Technology, Engineering, Supply Chain, or a related field with two years of related experience;

OR

• Master's degree in a directly related field may substitute for the required experience.

Applicants for this position will be subject to a criminal background check that includes being fingerprinted. This applies to any position with network access to Criminal Justice Information Services (CJIS) or access to an area where CJIS is received, maintained or stored either manually or electronically (i.e. custodian, maintenance).

Automatic Disqualification:

• Convictions, probation, or deferred adjudication for any Felony, and any Class A Misdemeanor
• Convictions, probation, or deferred adjudication for a Class B Misdemeanor, if within the previous 10 years
• Open arrest for any criminal offense (Felony or Misdemeanor)
• Family Violence conviction

NOTE: Qualifying education, experience, knowledge and skills must be documented on your job application. You may attach a resume to the application as supporting documentation but ONLY information stated on the application will be used for consideration. "See Resume" will not be accepted for qualifications.

Preferences

• Experience managing Hardware Asset Management and Software Asset Management functions in a large enterprise or public sector environment.
• Experience with software licensing, Microsoft licensing, SaaS subscriptions, license optimization, and vendor compliance audits.
• Experience with ITAM/ITSM platforms such as Ivanti, ServiceNow, QuickBase, Snipe-IT, or similar tools.
• Experience supporting technology procurement, inventory control, audit readiness, asset reporting, and lifecycle refresh planning.
• Supervisory or team lead experience preferred.

Preferred Certifications:

• ITIL Foundation
• Certified IT Asset Manager
• Certified Hardware Asset Management Professional
• Certified Software Asset Manager
• Microsoft licensing or Software Asset Management certification

General Information
Location:

• 406 Caroline, Houston, TX 77002

Work Arrangement:

• Onsite

Working Hours:

• 8am-5pm, Monday-Friday

Reporting Relationships:

• Reports To: Assistant Director, Enterprise Technology Asset Management.
• Supervises: Asset Management Analysts, Asset Management Coordinators, Software Asset Management resources, Hardware Asset Management resources, contractors, and other assigned ETAM staff.

Employment may be contingent on passing a drug screen and meeting other standards.

Due to a high volume of applications positions may close prior to the advertised closing date or at the discretion of the Hiring Department.

HARRIS COUNTY EMPLOYEE BENEFITS

Harris County offers a highly competitive benefits program, featuring a comprehensive group health plan and defined benefit retirement plan.
The following benefits are offered only to Harris County employees in regular (full-time) positions:
Health & Wellness Benefits

• Medical Coverage
• Dental Coverage
• Vision Coverage
• Wellness Plan
• Life Insurance
• Long-Term Disability (LTD) Insurance
• Employee Assistance Program (EAP)
• Healthcare Flexible Spending Account
• Dependent Care Flexible Spending Account

Paid Time Off (PTO)

• Ten (10) days of vacation leave per year (accrual rate increases after 5 years of service)
• Eleven (11) County-observed holidays
• One (1) floating holiday per year
• Paid Parental Leave*
• Sick Leave

Retirement Savings Benefit

• 457 Deferred Compensation Plan

The following benefits are available to Harris County employees in full-time and select part-time positions:

• Professional learning & development opportunities
• Retirement pension (TCDRS defined benefit plan)
• Flexible work schedule*
• METRO RideSponsor Program*

* Participation may vary by County department. The employee benefits plans of Harris County are extended to all eligible participants across various departments with the exception of the Harris County Community Supervision and Corrections Department, for which the cited Health & Wellness Benefits are administered through the State of Texas.
In accordance with the Harris County Personnel Regulations, group health and related benefits are subject to amendment or discontinuance at any time. Harris County Commissioners Court reserves the right to make benefit modifications on the County's behalf as needed.
For plan details, visit the Harris County Benefits & Wellness website:
01

Which of the following best describes your highest level of education completed as it relates to this position?Qualifying information must be documented in the Education section of your application.

• High School or GED diploma
• Associate Degree
• Bachelor's Degree
• Master's Degree or higher
• None of the above

02

If you selected a college degree in response to the previous question, which of the following best describes your major?

• Business Administration
• Finance
• Information Technology
• Engineering
• Supply Chain
• Other Related Field
• Unrelated Field
• N/A; No Degree

03

Please describe your educational background including level of education completed, area of study and completed major and minor programs.
04

Which of the following best describes your verifiable related experience?(To be considered, qualifying experience must be documented in your application's employment history)

• Less than two (2) years
• Two (2) years but less than three (3) years
• Three (3) years but less than four (4) years
• Four (4) years or more
• I do not have this experience

05

Please provide the dates of employment during which you obtained experience working in a related field. Provide the month and year that began and ended the experience ( Example: "January 2020 - December 2025" ) If this experience is not clearly documented in the Work Experience section, your application will be disqualified. If you do not have this experience, type "N/A" in the space provided.
06

Which of the following do you have knowledge and/or experience with?Select all that apply:

• Experience managing Hardware Asset Management and Software Asset Manag