4+ years of relevant work experience in application development and support.
Minimum of 4 years in a leadership role managing teams.
Hands-on expertise with the ServiceNow platform.
Proficient in Agile methodologies and delivering business outcomes through product operating models.
Experience in IT solution delivery within the Supply Chain domain, particularly Procurement.
Responsibilities
Coordinate application configurations to fulfill user and business requirements.
Lead the team in programming, testing, and deploying application fixes or updates.
Serve as the primary contact for users regarding application support requests and enhancements.
Supervise daily technical support activities for applications to meet business goals.
Coach team members while collaborating with cross-functional teams to ensure alignment with project objectives.
Manage and prioritize incoming incident tickets and user requests effectively.
Maintain vendor relationships and negotiate complex software contracts.
Benefits
Integrating with a dynamic leadership team that supports team member development.
Opportunities to work with innovative software tools and platforms.
Engagement in cross-departmental collaboration for broader impact.
Participation in the implementation of cutting-edge solutions like ServiceNow's S2PO.
Supportive and inclusive team culture focused on employee recognition and productivity.
Full Job Description
Job Purpose and Impact
The Manager - Application Development job sets goals and objectives for the achievement of operational results for the team that maintains, integrates and implements software applications within the organization. This job coordinates the team responsible for software application testing, quality assurance, configuration, installation and support to ensure smooth, stable and timely implementation of new software and updates to installed applications.
Key Accountabilities
APPLICATION CONFIGURATION MANAGEMENT: Coordinates and builds application configurations to meet user and business requirements while identifying improvements to complex application support processes and procedures.
APPLICATION DEVELOPMENT & DEPLOYMENT: Leads the team to perform basic to advanced and complex programming, configuration, testing and deployment of fixes or updates for application version releases.
USER COMMUNICATION & SUPPORT: Acts as key point of contact with users to respond to application support requests and needs and prioritizes enhancements.
APPLICATION SUPPORT: Supervises day to day technical application support activities to deliver on business outcomes.
STAKEHOLDER MANAGEMENT: Coaches the team and partners with multi-functional teams, including developers, product managers and business partners to ensure configurations align with standards and project goals.
INCIDENT & REQUEST MANAGEMENT: Conducts prioritization of incoming incident tickets and user requests.
VENDOR MANAGEMENT: Maintains positive relationships with software vendors and negotiates complex contracts.
PERFORMANCE MONITORING: Guides the performance of configured applications and recommends adjustments to improve efficiency and effectiveness.
APPLICATION PROCESSES & PROCEDURES: Ensures and guides the implementation of improvements for application specific support processes and procedures.
TEAM MANAGEMENT: Manages team members to achieve the organization's goals, by ensuring productivity, communicating performance expectations, creating goal alignment, giving and seeking feedback, providing coaching, measuring progress and holding people accountable, supporting employee development, recognizing achievement and lessons learned, and developing enabling conditions for talent to thrive in an inclusive team cult
Participate in the implementation of ServiceNow's S2PO platform specializing in the configuration of Sourcing, Procurement and Case Management.
Collaborate with other IT teams to manage integrations between ServiceNow, ERPs (SAP & Non-SAP), Data Platform and other S2P systems or third-party applications.
Qualifications
Minimum requirement of 4 years of relevant work experience. Typically reflects 5 years or more of relevant experience. Minimum 4 years of people leadership experience. Hands on experience on Service Now platform Proven expertise is delivery of business outcome thru product operating model of solutions & platform in Agile methodology. Experience in delivering IT solutions for Supplychain domain, preferably in Procurement space.
