American Airlines

Manager, Airport Customer Experience - AUS

American Airlines$75K — $95K *
Transportation
5 - 7 years of experience
Job Overview by Ladders

Qualifications

  • Bachelor's degree or equivalent training/experience
  • 5 years previous management experience
  • Airport management experience (preferred)
  • Knowledge of AA budgeting, policies, and procedures (preferred)
  • Ability to perform in a fast-paced environment
  • Ability to multitask
  • Self-motivated and detail-oriented
  • Strong interpersonal skills

Responsibilities

  • Review and analyze reports and confer with leaders for planning activities
  • Assign and delegate responsibilities and disseminate policies
  • Direct work, resolve issues, and set deadlines for timely completion
  • Coordinate departmental activities for efficiency
  • Monitor costs and prepare budget
  • Prepare activity reports for upper management
  • Evaluate and implement improved procedures
  • Communicate procedural changes to ensure compliance
  • Develop relationships with vendors
  • Oversee staffing requirements and schedules

Benefits

  • Travel perks for you, your family, and friends to over 365 destinations
  • Comprehensive health benefits from day one including dental and vision
  • Wellness programs to support your overall health
  • 401(k) program with potential employer contributions
  • Additional benefits like employee assistance, pet insurance, and discounts
Full Job Description
7/6/26

Location: Austin-Bergstrom Intl Apt (AUS-TRML)
Cities: Austin - TX
Requisition ID: 86513
This job will be posted until 07/13/2026. If interested, please apply prior to this date.

Job Description

What you'll do

  • Review and analyze reports, records and directives and confers with leaders to obtain data necessary for planning department activities such as new commitments, status of work in progress and problems encountered
  • Assigns and delegates responsibility for work or functional activities and disseminates policies to supervisors
  • Directs work of others, resolves issues and sets deadlines to ensure timely completion of work and company operational procedures
  • Coordinates activities of department with related activities to other departments to ensure efficiency
  • Monitors and analyzes costs and prepares budget
  • Prepares reports and records department activities for upper management
  • Evaluates current procedures and practices for accomplishing department objectives to develop and implement improved procedures and practices
  • Commnicates procedural changes to Customer Service Managers, Supervisors and employees to ensure compliance
  • Develops and enhances the work relationship with vendors
  • Ensures all internal audit requirements are followed and accountable for compliance
  • Oversight of all staffing requirements and schedules for all departments


All you'll need for success

Minimum Qualifications- Education & Prior Job Experience
  • Bachelor's degree or equivalent training/experience
  • 5 years previous management experience


Preferred Qualifications- Education & Prior Job Experience
  • Airport management experience
  • Knowledge of AA budgeting, policies and procedures


Skills, Licenses & Certifications
  • Ability to perform in a fast paced environment while maintaining professional and effective approach
  • Ability to multitask
  • Self motivated and detail oriented
  • Strong interpersonal skills
  • Ability to fulfill FAA criminal background checks to qualify for unescorted access privileges to airport security identification display areas (SIDA), if applicable
  • Applicable valid driver's license as required by local authorities, if applicable


What you'll get

Feel free to take advantage of all that American Airlines has to offer:
  • Travel Perks: Ready to explore the world? You, your family and your friends can reach 365 destinations on more than 6,800 daily flights across our global network.
  • Health Benefits: On day one, you'll have access to your health, dental, prescription and vision benefits to help you stay well. And that's just the start, we also offer virtual doctor visits, flexible spending accounts and more.
  • Wellness Programs: We want you to be the best version of yourself - that's why our wellness programs provide you with all the right tools, resources and support you need.
  • 401(k) Program: Available upon hire and, depending on the workgroup, employer contributions to your 401(k) program are available after one year.
  • Additional Benefits: Other great benefits include our Employee Assistance Program, pet insurance and discounts on hotels, cars, cruises and more


About American Airlines

US Airways provides international and domestic air transport in the United States. It is owned by the American Airlines Group. US Airways utilizes a fleet of 343 mainline jet aircrafts, along with 278 regional jet and turbo-prop aircrafts operated by contract and subsidiary airlines under the name US Airways Express. It was originally established as All American Aviation.It operates an airline network with 193 destinations in 24 countries in North America, South America, Europe, and the Middle East. It also operates the US Airways Shuttle, a US Airways brand which provides hourly service between Boston, New York City, and Washington, D.C.As of October 2013, US Airways employed 32,312 people worldwide and operated 3,028 daily flights.US Airways is a member of Oneworld, and it currently operates along with American Airlines as a result of a merge between the two holding companies of these airliners.US Airways was established in 1973. It operates hubs at Charlotte/Douglas International Airport, Philadelphia Inte...

American Airlines Careers

Join the dynamic team at American Airlines, a leader in global aviation and an innovator in the airline industry. With a wide range of job opportunities, American Airlines is the perfect place to advance your career, offering roles that cater to a variety of skills and professional interests. Work You’ll Do At American Airlines, you will be part of a team that is dedicated to providing world-class service and shaping the future of travel. Our employees enjoy a culture of collaboration and respect, where diversity and inclusion are celebrated. With American Airlines, you can contribute to a legacy of innovation and leadership in the skies. Transform Your Career American Airlines is not just a company; it's a community where you can grow your career through a robust suite of professional development and diversity training programs. Our leadership is committed to nurturing talent and recognizes the value of each individual’s growth. Join a team that leads with integrity and a passion for progress. At American Airlines, your career trajectory is bolstered by our commitment to innovation and excellence in the aviation industry. Internship Opportunities Kickstart your career with an internship at American Airlines. Gain invaluable industry experience, build your resume, and make connections that will propel your professional life. Our internships offer hands-on experience in a variety of departments, helping you discover your path in the aviation industry. Benefits of Working With Us American Airlines places immense value on the well-being of its team members. Employees enjoy competitive benefits including health, dental, and vision insurance, employee discounts, and flexible spending accounts. More than just perks, our benefits are designed to support your life, both at work and at home. Explore Job Opportunities Whether you’re looking to enhance your career in engineering, customer service, or leadership, American Airlines has a position that will match your skills and passions. We are continuously hiring and looking for motivated individuals who are ready to take their careers to new heights. Stay Connected Join Our Team Search open positions that align with your skills and interests. We are looking for passionate, curious, and solution-driven team players. SEARCH AMERICAN AIRLINES JOBS Keep Up to Date Stay ahead with career tips, insider perspectives, and industry-leading insights you can put to use today—all from the people who work here. READ CAREERS BLOG Job Alert Emails Customize your subscription to receive job alerts, latest news, and insider tips tailored to your preferences. Discover the exciting and rewarding opportunities that await at American Airlines.
Learn more about American Airlines
Size
123,400 employees
Market Cap
$8 billion
Industry
Net Income
-$8.8 billion
Founded
1930
5 Year Trend
-5.7%
Revenue
$17.3 billion
NASDAQ

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