Comcast

Manager, AI Enterprise Decisioning Operations

Comcast$100K — $130K *
Enterprise Technology
5 - 7 years of experience
Job Overview by Ladders

Qualifications

  • 5-7 years of experience in data analysis and operational management.
  • Advanced SQL skills with over 5 years of experience.
  • Proficiency in Excel and PowerPoint for analytics presentations.
  • Experience with Databricks and AWS Athena (3+ years).
  • Strong business acumen with the ability to prioritize independently.

Responsibilities

  • Design and manage decisioning tactics and business rules for targeted omni-channel customer interactions.
  • Set up and manage application performance alerts to proactively address issues.
  • Troubleshoot and debug complex application problems effectively.
  • Communicate and collaborate with various stakeholders and development teams.
  • Document processes and maintain knowledge bases to aid in troubleshooting and resolution.
  • Identify and implement opportunities to enhance system performance and stability.
  • Analyze existing integrations to ensure alignment with business needs.

Benefits

  • Comprehensive health benefits to support physical, emotional, and financial wellbeing.
  • Personalized support options and expert guidance available.
  • 24/7 tools for maintaining well-being during key life moments and everyday situations.
Full Job Description
Job Summary
The successful candidate will be joining the AI Enterprise Decisioning Operations team within the Enterprise Business Intelligence (EBI) organization. The Enterprise Decision Engine (EDE) drives optimal Customer Experiences through Next Best Action, Personalization, and Omni-Channel capabilities. Backed by Artificial Intelligence, EDE is constantly optimizing while flexing to meet changing Customer and Business needs.

The AI Enterprise Decisioning Operations team is looking for a self-starting and highly organized individual. The role requires the individual to ensure effective front and backend functionality of applications, establish root causes of application errors, and monitor application performance metrics. As the EDE platform expands its capabilities and integrates into new channels, the production support analyst will act quickly to analyze the available data and find the root cause of the problem while providing users with progress updates. This involves handling and prioritizing incidents, performing impact analysis, coordinating with cross-functional teams, and ensuring timely resolutions.

Job Description

Core Responsibilities:
  • Offer decisioning tactic design & management, including consulting with business on business rules, guardrails, and thresholds to precisely target customers for specific offers in omni-channel interactions.
  • Monitoring and Alerting: Experience with monitoring and setting up, managing alerts, analyzing system performance, and taking proactive measures to prevent issues.
  • Troubleshooting and Debugging: Strong problem-solving skills and the ability to analyze complex issues.
  • Communication and Collaboration: Excellent communication skills to interact with stakeholders, developers, and other teams effectively.
  • The ability to convey technical information in a clear and concise manner and collaborate in a team environment.
  • Documentation: Proficiency in documenting processes, troubleshooting steps, incident resolution, and maintaining knowledge bases or wikis
  • Experience in identifying opportunities to enhance system stability, performance, automation, and implementing best practices.
  • Deep dive into existing integrations at a technical and business process level to ensure that platform-to-channel functionality is aligned with current needs of the business.
  • Consistent exercise of independent judgment and discretion in matters of significance.
  • Regular, consistent and punctual attendance. Must be able to work nights and weekends, variable schedule(s) and overtime as necessary.
  • Other duties and responsibilities as assigned.


Primary Competencies:
  • Offer & Business Rule Expertise: Extensive knowledge and experience of offer availability, eligibility, rules, & catalog. Pega experience / certifications a plus.
  • Analytical curiosity: Can deep-dive into disparate datasets and find data-driven opportunities to optimize current functions & processes
  • Builder/tinkerer: Thinks outside of the box to build out insightful & informative analysis given available enterprise tools and datasets
  • Self-starter: Showcases strong business acumen and can make judgements on what is a high vs. low business priority with minimal direction from leadership
  • Highly organized and demonstrated experience defining and implementing business processes
  • Excellent stakeholder and interpersonal skills, can keep a close pulse on the strategic priorities and align EDE strategy to meet the broader Xfinity goals


Technical:
  • Advanced proficiency with SQL (5+ years)
  • Advanced proficiency with Excel (5+ years)
  • Advanced proficiency with PowerPoint (5+ years)
  • Databricks (3+ years)
  • AWS Athena (3+ years)
  • Nice to have - Tableau, Power BI, Statistical Programming Languages (Python, R, Scala, Spark, etc.)


Preferred:
  • Experience managing operations for decisioning or campaign tools such as Pega CDH, Adobe Campaign, Salesforce Marketing Cloud or Unica Interact/Campaign.
  • Exposure to industry technologies for site personalization, decisioning, analytics, CDPs, CMSs, DAMs, ESPs, DMPs, and dynamic emails.
  • Familiarity with incident or defect tracking tools (such as Jira/Rally).
  • Experience in marketing or telecommunications industry.


This position is ineligible for visa sponsorship. To be considered for this role, you must be legally authorized to work in the United States and not require sponsorship for employment now or in the future.

#EBICareers

Disclaimer:
  • This information has been designed to indicate the general nature and level of work performed by employees in this role. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities and qualifications.


Skills
Analytics, Databricks SQL, Structured Query Language (SQL)

We believe that benefits should connect you to the support you need when it matters most, and should help you care for those who matter most. That's why we provide an array of options, expert guidance and always-on tools that are personalized to meet the needs of your reality-to help support you physically, financially and emotionally through the big milestones and in your everyday life.

Please visit the benefits summary on our careers site for more details.

Education
Bachelor's Degree

While possessing the stated degree is preferred, Comcast also may consider applicants who hold some combination of coursework and experience, or who have extensive related professional experience.

Certifications (if applicable)

Relevant Work Experience
5-7 Years

About Comcast

FreeWheel manages the economics of content for the enterprise class of entertainment, offering technical infrastructure for revenue rights management and business operations, wrapped in advisory services. They offer advertising sales rights, display, video, mobile ad management, contract management, professional content, ad serving, reporting, analytics, technology, services, advisory services, business operations, programmatic advertising, advertising marketplace, and linear, and online advertising.

Comcast Careers

Joining Comcast means becoming part of a dynamic team committed to shaping the future of media and technology. As a leading company in entertainment, communications, and technology, Comcast offers unparalleled job opportunities designed to foster professional growth and innovation. Work You’ll Do At Comcast, you’ll be part of a culture that cherishes diversity, leadership, and innovation. Our team is at the forefront of the industry, leading changes that redefine how people connect and experience content across the globe. Transform your career with a company that is committed to your professional development. Comcast offers a variety of positions across multiple fields, where your skills will be honed for leadership roles and your career aspirations supported by comprehensive training programs. Join Our Leading Team Be part of a team that values creativity and diversity. Comcast’s commitment to inclusive culture and diversity training ensures that every team member’s voice is heard and valued. This approach not only enhances our work environment but also drives our leadership in the competitive tech industry. Innovate with Us Engage in work that matters with a team of over 100,000 employees worldwide. At Comcast, innovation isn’t just another buzzword—it's at the core of everything we do. From developing groundbreaking technology to reimagining how our customers experience entertainment and communication, your work will influence millions. Internship and Employment Opportunities Start your career with a Comcast internship, where you’ll gain invaluable industry experience, network with professionals, and develop skills that will benefit you throughout your career. For those seeking full-time positions, Comcast’s hiring process is designed to find not just the right skills but the right fit for our culture of growth and innovation. Benefits and Growth Comcast is dedicated to the well-being and advancement of our team members. Enjoy a wealth of benefits that support both your professional and personal life, including health, wellness, and retirement plans. Our employees are encouraged to pursue continuous growth through professional development opportunities and leadership training. Stay Connected Join the Comcast Team Explore job opportunities that match your skills and interests. We are always looking for passionate, curious, and solution-driven team players. Search Comcast jobs today and find out where your career could take you. Keep Up to Date Stay ahead with career tips, insider perspectives, and industry-leading insights you can put to use today—all from the people who work here. Read Careers Blog Job Alert Emails Customize your subscription to receive job alerts, latest news, and insider tips tailored to your preferences. Discover the exciting and rewarding career opportunities that await at Comcast. By joining Comcast, you’re not just finding a job—you’re joining a community of innovators who are passionate about creating extraordinary experiences for our customers and for each other.
Learn more about Comcast
Size
31,000 employees
Market Cap
$149.9 billion
Industry
Net Income
$10.5 billion
Founded
1963
5 Year Trend
+7.6%
Revenue
$103.5 billion
NASDAQ

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