Intuit Inc

Manager 3, Creative Services

Intuit Inc • $217K — $289K *
Oakland, CA 94601In-Person
Media
11 - 15 years of experience
Today
Be an Early Applicant
Job Overview by Ladders

Qualifications

  • 12+ years in creative leadership across various sectors including technology and financial services.
  • 5+ years leading senior creative professionals such as Creative Directors and Art Directors.
  • Proficient in managing large-scale owned channel ecosystems focusing on lifecycle marketing and CRM.
  • Experience in developing creative organizations that support personalized content production.
  • Strong portfolio illustrating strategic creativity with measurable business impact.
  • Excellent communication and presentation skills for effective stakeholder management.
  • Comprehensive knowledge of customer journey design and modern digital communication platforms.

Responsibilities

  • Define and enhance the creative vision for all brand touchpoints to ensure consistency and effectiveness.
  • Establish a creative system that balances brand integrity with operational efficiency and personalization.
  • Lead and nurture a team of diverse creative professionals to promote innovation and accountability.
  • Collaborate with marketing and analytics teams to craft creative strategies that align with business goals and member insights.
  • Explore AI capabilities for creative processes, integrating technology with storytelling for enhanced output.
  • Shape the brand's voice and messaging frameworks to provide personalized member communications.
  • Champion data-driven experimentation to improve creative work and member engagement.

Benefits

  • Competitive compensation with a strong performance-based rewards system.
  • Eligibility for cash bonuses and equity rewards aligned with Intuit's plans and programs.
  • Broad benefits package that supports employee well-being and development.
Full Job Description
We are hiring a Manager 3, Creative Services to define and drive the creative vision for Credit Karma's member-facing ecosystem across email, push notifications, in-app messaging, lifecycle journeys, CRM, and emerging owned touchpoints.

In this role, you will lead a multidisciplinary team of creative directors, writers, designers, content strategists, and producers - establishing the systems, storytelling frameworks, and operating models that enable personalized experiences at scale for more than 130 million members. This role sits at the intersection of brand building, customer experience, product storytelling, and lifecycle marketing, partnering closely with Brand Marketing, Product Marketing, Lifecycle, Growth, Data Science, and Product Design to drive engagement, retention, trust, and financial progress.

Responsibilities
  • Define and evolve Credit Karma's creative vision and standards across all owned channels, ensuring every touchpoint feels useful, human, and unmistakably on-brand.
  • Build a unified creative system that balances brand excellence, personalization at scale, and operational efficiency.
  • Lead and develop a team of Creative Directors, Art Directors, Writers, Designers, and Content Strategists, fostering creativity, accountability, and continuous growth.
  • Partner with Lifecycle Marketing, Product Marketing, Growth, and Analytics to translate business objectives and member insights into compelling creative strategies across onboarding, engagement, retention, cross-sell, and win-back programs.
  • Lead the exploration and scaling of AI-powered creative and automation capabilities, building operating models that combine AI tooling with human-centered storytelling and creative judgment.
  • Shape Credit Karma's voice, tone, and content frameworks to support consistent yet personalized messaging across millions of member interactions.
  • Champion experimentation, using data and member insights to continuously improve creative effectiveness.
  • Lead executive-level reviews and presentations, influencing senior stakeholders and cross-functional partners.
  • Oversee external agencies, freelancers, and production resources as needed.
  • Drive measurable outcomes including member engagement, retention, product adoption, and brand affinity.


Qualifications
  • 12+ years in creative leadership within in-house, agency, technology, consumer, or financial services environments.
  • 5+ years leading senior creative talent including Creative Directors, Art Directors, Writers, and Designers.
  • Proven experience leading large-scale owned channel ecosystems: lifecycle marketing, CRM, email, push, content, editorial, and social.
  • Demonstrated success building creative organizations and systems that support high-volume, personalized content production at scale.
  • Strong portfolio showcasing strategic thinking, creative excellence, and measurable business impact.
  • Exceptional presentation, storytelling, and stakeholder management skills.
  • Deep understanding of customer journey design, audience segmentation, and modern digital communication platforms.
  • Familiarity with AI-powered creative and marketing technologies, including generative AI and automation tools.


What we'd like to see:
  • Experience in consumer technology, fintech, financial services, subscription, or digital-first businesses.
  • Expertise in lifecycle marketing, CRM strategy, retention, and personalization frameworks.
  • Experience building in-house creative organizations supporting multiple business units.
  • Demonstrated success evaluating and scaling AI-enabled workflows and human-in-the-loop operating models.
  • Strong operational leadership: resource planning, budgeting, organizational design, and vendor management.
  • Experience overseeing content strategy, editorial operations, and organic social programs.
  • Passion for mentoring diverse creative talent and building inclusive, high-performing teams.
  • Collaborative and empathetic leader aligned with Credit Karma's values: Hope, Ownership, Progress, and Empathy (H.O.P.E.).


Intuit provides a competitive compensation package with a strong pay for performance rewards approach. This position may be eligible for a cash bonus, equity rewards and benefits, in accordance with our applicable plans and programs (see more about our compensation and benefits at ). Pay offered is based on factors such as job-related knowledge, skills, experience, and work location. To drive ongoing fair pay for employees, Intuit conducts regular comparisons across categories of ethnicity and gender.

The expected base pay range for this position is: Bay Area 217,500 - $289,000

About Intuit Inc

Intuit offers business and financial management solutions for SMBs, financial institutions, consumers, and accounting professionals. The company’s product portfolio includes TurboTax, a software solution that offers free tax filing, efile taxes, and income tax returns; Quicken; QuickBooks; Mint.com, and more. It also offers end-to-end solutions for online tax preparation, download products, mobile tax prep, mortgage interest and property tax, corporations tax, military tax, and more. Intuit was founded by Tom Proulx and Scott Cook in 1983 and is based in Mountain View, California. The company serves customers in North America, Asia, Europe, and Australia with offices in the United States, Canada, India, U.K., and Singapore.

Intuit Inc Careers

Join the dynamic team at Intuit Inc, a global powerhouse in financial software, where innovation, leadership, and diversity training are at the heart of everything we do. This is an unparalleled opportunity to advance your career with a company that is committed to empowering communities and small businesses with innovative financial solutions.

Work You’ll Do

At Intuit Inc, you’ll be part of a culture that cherishes innovation and values the unique perspectives of its team members. You will collaborate with some of the brightest minds in the industry, using your skills to influence the future of technology and finance. Our team at Intuit Inc is driven by the mission to power prosperity around the world, and you can be at the forefront of this transformation.

Explore Job Opportunities and Growth

Intuit’s career paths are as diverse as the innovative solutions we provide to millions. From finance to software engineering, our job opportunities span across multiple disciplines. Whether you’re looking for a full-time position, an internship, or leadership roles, Intuit offers a world of opportunities for professional growth. Our hiring process is designed to identify and attract professionals who are not only skilled but are also passionate about making a difference.

Professional Development and Benefits

Invest in your future with Intuit’s industry-leading benefits and professional development opportunities. Our employees enjoy comprehensive benefits that ensure their personal and professional satisfaction, including health, wellness, and continuous learning perks. At Intuit, we also understand the importance of diversity training and leadership development, providing various programs that foster an inclusive environment.

Join Our Team

Embark on a journey of growth and innovation at Intuit Inc. Search open positions that match your skills and interests. We are looking for curious, creative, and solution-driven team players. Prepare your resume, ace the interview, and join a team that’s committed to creating solutions that power prosperity around the globe.

Networking and Career Advancement

At Intuit Inc, networking and internal mobility are encouraged to foster professional growth and innovation. Connect with leaders and peers through our various networking events, mentorship programs, and collaborative projects. With support at every step of your career, the opportunities at Intuit are limitless.

Stay Connected

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Explore Careers at Intuit Inc

Discover the exciting and rewarding career opportunities awaiting you at Intuit Inc. Let your ambition lead you to success. Join us in our mission to power prosperity and contribute to our journey of continuous innovation.

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At Intuit Inc, every role is a chance to innovate, grow, and make an impact. Join us, and together let's shape the future of finance.
Learn more about Intuit Inc
Size
13,500 employees
Market Cap
$107.4 billion
Industry
Consumer Technology
Net Income
$1.7 billion
Founded
1983
5 Year Trend
+19.6%
Revenue
$7.7 billion
NASDAQ
INTU
* Ladders Estimates

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