Summary

This position will be filled within the Servicing & Asset Management Office, Guaranteed Loan Division. The incumbent serves as the Division Director, providing leadership and oversight for program operations, drive strategic initiatives, ensure regulatory compliance, and coordinate with both internal and external stakeholders.

This vacancy announcement is open to current Rural Development Employees only.

Duties

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• Provides technical expertise and opinion on delinquency matters related to the Single Family Housing Direct portfolio to State Offices, Head Quarters, OGC and other Federal Agencies.
• Provides technical expertise and opinion on delinquency matters related to the SFH Direct portfolio to State Offices, Head Quarters, OGC and other Federal Agencies.
• Coordinates operations that assure prompt and accurate responses to incoming customer telephone contacts and written communications, and outbound customer outreach efforts on a nationwide portfolio.
• Coordinates information utilized for congressional inquiries, appeals, reconsiderations, and escalations. Prepares appropriate documentation, in accordance with the established guidelines.
• Participates in the design, development, testing, and implementation of new and revised SFH direct loan and grant program financial and management information systems, ensuring compliance with accepted financial accounting principles and standards.

Requirements

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Qualifications

Applicants must meet all qualifications and eligibility requirements by the closing date of the announcement including time-in-grade restrictions, specialized experience, education, and/or professional certifications, as defined below.

Time in Grade: Current federal employees applying for a promotion opportunity must meet the time in grade (TIG) requirement of 52 weeks of service at the next lower grade level in the normal line of progression for the position being filled.

For the GS-15 grade level: Applicants must possess one (1) year of specialized experience is defined as equivalent to at least the GS-14 or its non-federal equivalent that demonstrates experience in leading strategic planning initiatives to help forecast goals, deliverables, and initiatives for the organization; experience utilizing a wide range of qualitative and/or quantitative methods for the assessment and improvement of organizational and mission effectiveness or the improvement of complex management processes; experience planning, organizing, and directing team work; experience collaborating effectively with management across organizational boundaries to develop and implement recommendations where the proposals involve substantial agency resources or require extensive changes in established procedures; performs a full range of supervisory functions and provides appropriate supervision to ensure staff has the tools, training, feedback, priorities, and automation support they need to accomplish their jobs.

There is no substitution of education for experience at the GS-15 level.

Experience refers to paid and unpaid experience, including volunteer work done through National Service programs (e.g., Peace Corps, AmeriCorps) and other organizations (e.g., professional; philanthropic; religious; spiritual; community, student, social). Volunteer work helps build critical competencies and can provide valuable training and experience that translates directly to paid employment. You will receive credit for all qualifying experience, including volunteer experience.

Education

There are no educational requirements.

Additional information

Career Transition Assistance Plan (CTAP), Reemployment Priority List (RPL): Visit the OPM website for information on how to apply as a CTAP, RPL, eligible. To exercise selection priority for this vacancy, CTAP/RPL candidates must meet the basic eligibility requirements and all selective factors. CTAP candidates must be rated and determined to be well qualified (or above) based on an evaluation of the competencies listed in the How You Will Be Evaluated section. When assessed through a score-based category rating method, CTAP applicants must receive a rating of at least 85 out of a possible 100.

If selected, you will be required to submit Form OGE-450 within 30 days of your initial appointment date, and annually thereafter. Selectee is subject to financial Disclosure Requirements in accordance with 5 CFR, Part 2635, Sub part E regarding business or personal transactions with applicants, borrowers, or business contacts who have or who are seeking business with this Agency. Selectee must be able to obtain and maintain a security clearance. If selected you will be subject to a National Agency Check and Inquiry (NACI) and a credit report.

This position may also be eligible for flexible work arrangements as determined by agency policy and any applicable collective bargaining agreements.

Reasonable Accommodation (RA) Requests: If you believe you have a disability (i.e., physical or mental), covered by the Rehabilitation Act of 1973 as amended, that would interfere with completing the USA Hire Competency Based Assessments, you will be granted the opportunity to request a RA in your online application. Requests for RA for the USA Hire Competency Based Assessments and appropriate supporting documentation for RA must be received prior to starting the USA Hire Competency Based Assessments. Decisions on requests for RA are made on a case-by-case basis. If you meet the minimum qualifications of the position, after notification of the adjudication of your request, you will receive an email invitation to complete the USA Hire Competency Based Assessments, based on your adjudication decision. You must complete all assessments within 48 hours of receiving the URL to access the USA Hire Competency Based Assessments, if you received the link after the close of the announcement. To determine if you need a RA, please review the Procedures for Requesting a Reasonable Accommodation for Online Assessments here.

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Candidates should be committed to improving the efficiency of the Federal government, passionate about the ideals of our American republic, and committed to upholding the rule of law and the United States Constitution.

Benefits

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A career with the U.S. government provides employees with a comprehensive benefits package. As a federal employee, you and your family will have access to a range of benefits that are designed to make your federal career very rewarding. Opens in a new windowLearn more about federal benefits.

Eligibility for benefits depends on the type of position you hold and whether your position is full-time, part-time or intermittent. Contact the hiring agency for more information on the specific benefits offered.