Summary

This position is located in Boston, MA, Norfolk VA, Oakland, CA and/or the Seattle, WA field offices. As a Management and Program Analyst (Operations Manager) you will plan, oversee, and coordinate numerous operational and administrative functions that increase the efficiency and effectiveness of the assigned field office and the entire agency.

Duties

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As a Management and Program Analyst (Operations Manager), PT, 0343, 3, your typical work assignments may include the following:

• Analyzes policies and procedures in order to increase efficiency and implements resulting improvements. This includes identifying data sources and analyzing and presenting data in a variety of formats to diverse audiences at all levels of the organization.
• Assesses and develops policies and procedures regarding resource utilization, organization, mission and functions, work measurement, workload analysis, and productivity measurement;
• Collaborates with key leaders and managers to examine programs and operations and develop strategic objectives and business plans that focus on improving program performance and achieving outcomes;
• Lead Field Operations task teams in support of the national responsibility (such as budget, property, time and attendance management, training, and security);
• Serves as project manager to execute a variety of ongoing and special projects that may affect any office function and may cross organizational lines;
• Oversees staff assigned to provide a wide variety of GAO-wide business processes and administrative and support services and processes that enable the field office to function optimally by assigning work and establish priorities;
• Serves as the Security Officer for a field office's physical and information security programs and processes.

Requirements

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Conditions of employment

You must meet all qualification requirements before the announcement closes.

Qualifications

You may qualify at the BAND III level, if you fulfill the following qualification requirement:

Applicants must have one year (52 weeks) of specialized experience at the next lower level/band, equivalent to the CS-II, PT-II, PE-IIA/B

or GS-13 grade level in the Federal service which has equipped the applicant with the skills and knowledge to successfully perform the duties of the position.

Specialized experience is defined as experience overseeing and performing a wide variety of administrative functions and services such as handling routine building maintenance issues, applying physical and information security policies and procedures, and/or monitoring, maintaining, and reconciling an office budget.

Prior professional experience must demonstrate the ability to plan, organize, and control work involving diverse administrative activities, as well as the ability to gain cooperation and coordinate the work of others. Customer service skills as well as written and oral communication skills are also required.

Additional information

Federal agencies will only accept resumes up to two pages in length to comply with the Merit Hiring Plan. USAJOBS will not allow you to upload or build resumes longer than two pages, and you will need to update the resumes in your profile before applying to a job.

What is required in the resume?

Resumes submitted for federal jobs are required to have:

• Contact Information-your name and the best way to contact you.
• Relevant work experience-Job experience should include employer name, job title, start and end dates (month/year), the number of hours worked per week and descriptions that explain how your previous work experience relates to and helps you meet the required qualifications in the GAO job announcement to which you are applying.
• Education, certifications or licensures-If the job announcement requires any education, certifications or licensures, make sure you include the required information on the resume.

For more information on the how to check the resume for the new 2-page requirement, please go to the Help Center or click the link : USAJOBS Help Center - Update your resume now so it meets new resume requirements

This is a non-bargaining unit position.

OPTION FOR ADDITIONAL SELECTIONS: Based on the staffing needs, additional selections may be made through this vacancy announcement.

Travel and relocation expenses will not be paid for by the GAO.

Candidates should be committed to improving the efficiency of the Federal government, passionate about the ideals of our American republic, and committed to upholding the rule of law and the United States Constitution.

Benefits

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A career with the U.S. government provides employees with a comprehensive benefits package. As a federal employee, you and your family will have access to a range of benefits that are designed to make your federal career very rewarding. Opens in a new windowLearn more about federal benefits.

Review our benefits

Eligibility for benefits depends on the type of position you hold and whether your position is full-time, part-time or intermittent. Contact the hiring agency for more information on the specific benefits offered.