Job DescriptionWhat is the opportunity?The successful candidate will serve as a primary point of contact for RBC Dominion Securities' Investment Advisors and Associates across Canada, providing expert guidance on fee-based and managed programs. This role is essential to driving sales field growth by delivering comprehensive support on MSG offerings, resolving client concerns, and ensuring seamless program transitions.
What Will You Do?Product Support You will be the primary support resource for our sales field-Investment Advisors, Associates, and Branches-delivering expert guidance on Fee-Based Accounts, Managed Accounts, and Wealth Management Solutions. Your responsibilities include:
- Respond to all inquiries via email, phone, and voicemail with same-day turnaround (95% of your time)
- Manage the PC USA Investment Representative application process and maintain daily compliance with PFIC and trading rules
- Ensure correct investment classification for fee billing accuracy
- Escalate complex issues to the Associate Program Management team for resolution
- Develop and deliver educational sessions, including MSG program training calls and quarterly presentations at new advisor/associate seminars
- Generate ad-hoc reports as needed
- Provide hands-on technical support to the field on platforms including A+ Desktop, Target Allocation Calculator, Pricing Tool, IPS Toolkit, My Proposal, and IPP.
What Do You Need to Succeed?Must-Have- Minimum 3 years in financial services (Dominion Securities experience preferred)
- Comfort managing multiple concurrent calls, video conferences, and emails daily
- Exceptional interpersonal and communication skills (written and oral)
- Ability to thrive in fast-paced environments with competing priorities
- CSC or (CIRE) , CFA Level 1, CIM designation, or proven securities trading expertise
- Advanced Excel proficiency
Nice-to-Have- Bilingual capability (English/French)
- Front or back-office experience with PIM and/or A+ systems
- Front or back-office experience with Individual Pension Plans or Charitable Gift Funds
- 3+ years in a Dominion Securities retail branch or discretionary team environment
- RBC Head Office support or training experience in fee-based programs
- Strong analytical and problem-solving skills with customer-service focus
- Passion for both technical investment management and the systems supporting it
What's in It for You?- Competitive Total Rewards package including bonuses, flexible benefits, and stock options
- Development coaching and career advancement opportunities
- Impact-driven work in a collaborative, high-performing team
- Flexible work/life balance
Job SkillsBilingual Communications, Communication, Critical Thinking, Customer Service, Detail-Oriented, English Language, French Language, Industry Knowledge, Information Capture, Investment Banking, Negotiation, Product Services, Teamwork
Additional Job DetailsAddress:RBC CENTRE, 155 WELLINGTON ST W:TORONTO
City:Toronto
Country:Canada
Work hours/week:37.5
Employment Type:Full time
Platform:WEALTH MANAGEMENT
Job Type:Regular
Pay Type:Salaried
Posted Date:2026-07-31
Application Deadline:2026-08-14
Note: Applications will be accepted until 11:59 PM on the day prior to the application deadline date above
Compensation for this position (including salary and discretionary/variable payments) will be determined by factors, including but not limited to candidate's experience, skills, registration status, performance, individual goals, market conditions, and business needs.
Pay RangeThe expected pay range for this position is:
$67,000.00 - $110,000.00
The pay range provided is for the primary work location referenced in the Additional Job Details section of this job posting. Pay ranges may differ based on location. If the posting lists multiple job locations, a recruiter can confirm availability of the role and the relevant pay rage for the additional locations listed. RBC supports pay transparency and we strive to ensure all pay ranges are competitive, fair, and equitable.
You have the potential to earn RBC's discretionary variable compensation program which gives you an opportunity to increase your total compensation, provided that business meets its performance targets and you meet your individual goals.
RBC is presently inviting candidates to apply for this existing vacancy. Applying to this posting allows you to express your interest in this current career opportunity at RBC. Qualified applicants may be contacted to review their resume in more detail.
