Managed Services Presales Engineer FLSA Status: Exempt
Full-Time
Location: Dallas, TX

WHAT YOU'LL DO:
• Pre-Sales: Lead impactful customer presentations and equipment demonstrations on-site or virtually; work closely with sales to develop and nurture customer relationships while executing both strategic and tactical objectives; actively contribute to proposal creation and tailored solution presentations.
• On-Site Engagement: Attend on-site customer meetings as required, providing technical expertise, solution guidance, and ensuring alignment between client needs and proposed architectures. Travel to customer locations will be needed based on project requirements.
• Architectural Oversight: Provide Architect Level oversight on large, complex projects, ensuring best practices in design, implementation, and integration, while maintaining technical leadership throughout all phases of project delivery.
• Post-Sales: Deliver architect-level technical support during project startup and, when necessary, after implementation, guaranteeing a seamless transition and ongoing client satisfaction.
• Technical: Identify, position, and promote opportunities for MGT's MSP solutions, including Monitoring, Element Management, SIEM/SOC, and Managed VoIP/Cloud VoIP.

WHAT YOU'LL BRING:

• Strong knowledge of service delivery frameworks.
• ITIL v4 (incident, problem, change, service level management) - foundational vocabulary for scoping managed services engagements.
• Service catalog design (tiered service offerings, break/fix vs. proactive vs. fully managed models).
• ITSM platforms (ServiceNow, ConnectWise, Autotask, Jira Service Management) - understanding how tickets, CMDB, and asset data flow into pricing and staffing models.
• Detailed understanding of monitoring and remote management platforms
• Network and endpoint monitoring and management platforms (Auvik, ManageEngine, ConnectWise).
• SIEM/SOC integration for managed security services Monitoring stack design (infrastructure, network, application, cloud) and alert threshold/escalation design.
• Patch management and automated remediation tooling.
• Communicating MSP business cases and financial justifications.
• Building TCO/ROI comparisons: internal IT cost (fully loaded FTE, tooling, training, turnover risk) vs. managed services investment.
• Articulating cost avoidance (breach/downtime risk, compliance penalties, unplanned hiring) vs. hard cost savings.
• Translating CapEx-to-OpEx shift implications for CFO/finance stakeholders.
• Understanding customer's current cost-to-serve well enough to credibly challenge or validate it.
• Positioning proactive/preventive value (patching, monitoring, capacity planning) against the customer's lived experience of reactive break/fix pain.
• Quantifying "soft" value: reduced MTTR, improved employee productivity from fewer outages; freed-up internal staff redirected to strategic projects.
• Competitive differentiation - articulating why this MSP/model vs. staying internal, vs. a competitor, or vs. a different service tier.
• Developing and delivering customer presentations.
• QBR (Quarterly Business Review) structure and metrics (SLA attainment, ticket trends, capacity/utilization).
• Dashboarding/reporting tools (Power BI, native ITSM reporting) for demonstrating value beyond break/fix.
• Root cause analysis (RCA) documentation standards.
• Gross margin modeling for recurring services contracts (a different discipline than one-time project margin).
• Understanding of managed services attach rates and how it affects overall deal profitability alongside product/project sales.
• Contract term structures (auto-renewal, true-up/true-down for device counts, co-term alignment across merged contracts).
• Working knowledge of adjacent practice areas (security, collaboration, datacenter/cloud, physical security) sufficient to identify managed services attach opportunities within a broader deal.
• Ability to translate a prospect's current environment (device counts, ticket volume, existing tool sprawl) into a right-sized managed services proposal.
• Building transition/onboarding plans (30-60-90 day) as part of the sales cycle, since customers want to see the operational handoff before signing.

EDUCATION AND EXPERIENCE:

Bachelor's degree or equivalent work experience.

Experience
• Five (5) or more years of hands-on experience in an applicable technology field.
• Two (2) or more years of pre-sales engineering experience.

Skills
• Proven ability to design and implement large-scale solutions including budgetary and detailed cost estimating.
• Strong written and verbal communication skills; ability to translate customer requirements into bill of materials (BOM) and system design.
• Strong organizational, communication, and interpersonal skills.
• Ability to prioritize, multitask, and adapt to new technologies.
• Excellent customer presentation skills.
• Willingness to pursue ongoing learning and professional growth.

WHAT WE OFFER:

Our world-class work environment encompasses flexible and remote work options, a commitment to equity, and nationally respected teams in management consulting and technology services. We also offer opportunities to make a profound social impact through innovative projects, and professional development opportunities for career growth. Here you can read more about our extensive Employee Value Proposition (EVP).

Specifically, we will offer you a competitive compensation package including:

• Flexible paid time off
• 5% 401K matching program
• Equity opportunities
• Incentive and bonus programs
• Up to 16 weeks of paid parental leave
• Flexible spending accounts

Full-health benefits with base employee coverage fully funded, comprising:

• Medical, dental, and vision coverage
• Life insurance
• Short and long-term disability coverage
• Income protection benefits