Managed Service Delivery Project Manager
Description -OverviewThe Project Manager (PM) for Managed Service Delivery (MSD) applies advanced subject-matter expertise to lead highly complex, multi-tower transitions and deployments across Managed Print Services (MPS). This role ensures seamless planning, execution, and governance of customer programs leveraging HP's enterprise methodologies, service frameworks, and operational best practices.
PMs are regarded as organizational leaders who frequently shape new ideas, influence process improvements, and represent HP to senior customer stakeholders. Their primary responsibility is leading the Deploy phase of the MSD lifecycle, ensuring that all aspects of deployment are executed seamlessly and in alignment with HP's methodologies. They apply independent judgment within broadly defined policies to resolve complex issues involving technical, operational, financial, and organizational elements.
Job SummaryThe PM leads the end-to-end deployment and transition of managed print environments, ensuring alignment to contractual scope, timeline, budget, and quality expectations. They act as the primary customer-facing leader during implementation and drive coordination across all functions to achieve contractual outcomes.
The PM applies advanced project management expertise, drives strategic alignment, and ensures accountability across HP and customer organizations.
Key ResponsibilitiesDeployment Leadership
- Ownership of the Deployment phase for MPS programs, ensuring execution aligns with HP's Deploy lifecycle.
- Coordinate multi-functional, multivendor teams across print fleet management, software, analytics, and monitoring services.
- Implement contractual and technical aspects to deploy all Managed Service Delivery towers, ensuring readiness for transition to steady-state.
- Oversee the execution of the scope of work, including preparing cost estimates, managing schedules, driving DAIR documentation, and coordinating operational handover plans.
- Apply HP methodologies (Waterfall, Agile, Hybrid), PMP best practices, and HP service lifecycle (Define-Design-Deploy-Manage).
- Manage complex portfolios affecting multiple customer divisions and multi-region deployments.
Customer & Stakeholder Management
- Represent HP expertise to customers and external partners.
- Build and strengthen C-level and director-level relationships, providing thought leadership across all service towers.
- Represent HP across all services towers, providing thought leadership and consultative guidance.
- Act as a trusted advisor guiding customers through strategic changes in their environments.
Program Governance & Risk Management
- Develop and manage program governance models, including steering committees, PMO structures, quality controls, DAIR logs, communication plans, and operational handover frameworks.
- Anticipate challenges, assess and report on risk throughout the program, lead development and implementation of mitigation strategies.
- Ensure contractual compliance across multiple towers, including SLAs, KPIs, and regulatory requirements.
- Drive continuous improvement initiatives and contribute to the creation of new methods, templates, and policies.
Financial & Commercial Accountability
- Own budgets across multi-tower programs; track financial performance and forecasting.
- Provide accurate forecasting.
- Identify incremental cross-service opportunities that drive customer value and HP growth.
Team Leadership
- Lead diverse cross-functional teams (often >20 resources), including technical consultants, project coordinators, and external partners.
- Mentor and develop project managers and tower leads.
- Build productive internal/external working relationships across HP and with partner ecosystems.
- Set expectations for delivery excellence and adherence to HP methodologies.
Complexity & Scope
- Manage programs with high risk, significant contractual complexity, and multi-tower dependencies.
- Leads projects with aggressive timelines and enterprise-scale business impact.
- Participates in cross-organizational initiatives and drives continuous improvement across Managed Service Delivery.
Required Education & Experience
- Four-year or Graduate Degree in Business, IT, Engineering, Computer Science, or related field-or equivalent experience.
- 7-10+ years of experience in project or program management, IT service transitions, or related technical fields.
Preferred Certifications
- PMP required
- PRINCE2, Agile/Scrum certifications
- Six Sigma or process improvement certifications
- ITIL
- ITSM
Knowledge & Skills
- Expert command of HP Services operational policies, processes, and methodologies.
- Deep fluency across Managed Service Delivery principles, including remote monitoring, analytics, and proactive management models.
- Strong executive communication and stakeholder influence skills.
- Ability to resolve complex issues across multiple technical domains.
- Skilled in financial governance, contractual compliance, and multi-tower integration.
Project & Technical Skills
- Project Management (PMP, Agile, Waterfall, SDLC)
- Risk Management & Mitigation
- Project Scoping, Planning, and Scheduling
- Financial Governance & Forecasting
- Microsoft Project & Project Documentation
- Smartsheet
- Excel
- Change Management & Process Improvement
- Business Operations, Business Development, CRM
Cross-Organizational Skills
- Effective Communication
- Customer Centricity
- Learning Agility
- Digital Fluency
- Results Orientation
Travel
0-25% depending on customer engagement requirements.
DisclaimerThis job description describes the general nature and level of work performed in this role. It is not intended to be an exhaustive list of all duties, skills, responsibilities, knowledge, etc. These may be subject to change and additional functions may be assigned as needed by management.
Compensation and BenefitsThe pay range for this role is $ 98,050.00 - $142,150.00 USD annually with additional opportunities for pay in the form of bonus and/or equity (applies to United
States of America candidates only). Pay varies by work location, job-related
knowledge, skills, and experience.
HP offers a comprehensive benefits package for this position, including:
* Health insurance
* Dental insurance
* Vision insurance
* Long term/short term disability insurance
* Employee assistance program
* Flexible spending account
* Life insurance
* Generous time off policies, including;
* 4-12 weeks fully paid parental leave based on tenure
* 11 paid holidays
* Additional flexible paid vacation and sick leave (US benefits overview
[https://hpbenefits.ce.alight.com/])
The compensation and benefits information is accurate as of the date of this
posting. The Company reserves the right to modify this information at any time,
with or without notice, subject to applicable law.
Job -Services
Schedule -Full time
Shift -No shift premium (United States of America)
Travel -Relocation -
