Position Summary:
The Major Account Manager is responsible formanaging and growing relationships with a portfolio of high-value clients. You will act as the primary point of contact for these strategic clients, customers and segments, ensuring their satisfaction, addressing their needs, andidentifyingopportunities for upselling and cross-selling. You will work closely with internal teams to deliver tailored solutions that meet clientobjectivesand drive long-term success and expansion.
At Rhapsody, we are an AI-first company, meaning we actively use and embrace artificial intelligence to enhance how we work, collaborate, and deliver. We expect our team members to be open to adopting AI tools in their roles, continuously exploring ways to work smarter, improve efficiency, and drive innovation while maintaining high standards of quality, security, and ethical responsibility.
Job Responsibilities:
Client Relationship Management:
- Serve as the main point of contact for assigned strategic accounts.
- Develop andmaintainstrong, long-lasting client relationships.
- Understand clients' business needs andobjectives, providing tailored solutions.
- Conduct regular meetings and business reviews with clients to ensure satisfaction and address concerns.
Account Growth and Development:
- Identifyopportunities for account growth and develop strategies to achieve revenue targets.
- Propose and present solutions to meet client needs and drive incremental revenue.
- Collaborate with sales and marketing teams to create customized proposals and presentations.
Strategic Planning:
- Develop and execute account plans that align with clients' business goals.
- Analyze client data and feedback toidentifytrends and opportunities for improvement.
- Monitor and report on account performance, providing insights and recommendations.
Project Management:
- Coordinate with internal teams to ensure the successful delivery of products and services.
- Oversee project timelines, deliverables, and client expectations.
- Resolve any issues or conflicts that arise during the project lifecycle.
Market and Competitor Analysis:
- Stay informed about industry trends, market conditions, and competitor activities.
- Utilize market knowledge to offer innovative solutions andmaintaina competitive edge.
Contract Negotiation and Management:
- Negotiate contract pricing, structure and terms and conditions to maximize value for both the client and the company.
- Ensure compliance with contract agreements and address any contractual issues.
Reporting and Documentation:
- Maintainaccuraterecords of client interactions, opportunities, and project progress.
- Prepare and deliver regular reports on account status, performance metrics, and growth opportunities.
AI:
- Embeds AI into repeatable, systemized workflows (e.g., reporting, analysis, planning), using it by default to improve efficiency, consistency, and decision-making.
- Develops reusable prompts, templates, and simple automations that combine AI with internal data to drive ongoing productivity gains across multiple workstreams.
Job Requirements:
- Bachelor's degree in Business, Marketing, ora relatedfield. MBA or advanced degree preferred.
- 8-10 years of experience in account management, enterprise sales, ora relatedfield, with a proventrack recordof managing large strategic accounts.
- Strong understanding of health industry-specific knowledge, if applicable.
- Excellent communication, negotiation, and presentation skills.
- Ability to analyze data, generate insights, and develop actionable strategies.
- Strong project management skills and the ability to manage multiple priorities.
- Proficiencyin Salesforce and Microsoft Office Suite.
- Strategic thinker with a customer-centric approach.
- Collaborative teamplayerwho can work effectively with cross-functional teams.
- Adaptable and resilient in a dynamic and fast-paced environment.
- Self-motivated and results-oriented with a strong drive to exceed goals.
What we have to offer you:
- Comprehensive benefits package on day 1 (medical, dental, vision, life, disability)
- 401k with a generous company match
- Unlimited PTO, sick time & volunteer days
- An innovative, inclusive, and fun work environment
- Continuous learning and development opportunities
