About This Role: We are looking for a talented and solutions-oriented individual to support our Lake Tahoe homes and owners. This person will play a critical role in ensuring our Owners have the best possible experience, and will cover our Pacaso properties as we grow. The ideal candidate will have the ability to handle a variety of single family home maintenance issues, while maintaining a high level of customer service.
What You'll Do:- Create a welcoming environment for our Owners by ensuring their homes are well maintained through preventative maintenance and regular inspections
- Expect the unexpected: No two days are the same, but all will likely be spent traveling, and performing various maintenance tasks in our homes. Flexibility and adaptability is a must.
- Quickly solve for Owner-reported issues regarding maintenance, as needed
- Appliance troubleshooting
- Cable/Wi-Fi troubleshooting
- Basic HVAC repair
- Light plumbing
- Light electrical
- Basic pool maintenance
- Prepare a scope of work during the inspection period for each home, identifying issues and logging future maintenance items that will need to be performed both pre and post ownership
- Maintain a catalog for each Pacaso in your market, detailing the equipment and systems in use to ensure quick service work in perpetuity
- Create preventative maintenance work orders and schedule in accordance with our turn days
- Perform other responsibilities when duty calls; life is unpredictable!
- This is a full time salaried role offering $85,000 with an additional tools and vehicle stipend
About You:- You possess a leader's mindset and a broad skillset: You see a problem, and take charge of the situation. You are not afraid to bring people and resources together to get the job done
- You have a can do/will do attitude: Our owners are our top priority, and when an issue arises, it's all hands on deck to ensure their experience is world-class. A willingness to help when needed is essential. This will include being available to step in on weekends and holidays
- You have an eye for detail and are not afraid to ask questions and/or suggest opportunities for improvement.
- You have the ability and willingness to travel to where the need is
- You communicate clearly and decisively to ensure all stakeholders are well informed at any given time
- You are tech savvy: You can manage work orders and update tasks on an online platform when needed, and can maintain a high level of responsiveness
- You have your own tools and equipment, a valid Driver's License, and reliable transportation
- You are able to maneuver tight spaces and lift heavy objects (up to 50lbs)
- You have experience solving various maintenance issues within single and multi-family homes
- Pool/Spa maintenance experience preferred
- HVAC maintenance experience preferred
- Home Security systems experience is a plus!
- Home Automation - installation and troubleshooting experience is a plus!
Why You'll Love Working HereWe invest in our Crew the way we invest in our homes - thoughtfully, generously, and with care.
- Competitive base salary and meaningful equity - every Crew member shares in what we're building
- Discretionary time off - take the rest you need, when you need it
- Premium medical, dental, and vision coverage for you and your family
- Sponsored memberships to One Medical, Peloton, and WellHub for whole-person, modern healthcare
- 401(k) to help you build long-term security
- Paid parental leave for primary and secondary caregivers
- Home office stipend and a monthly internet and cell phone reimbursement to set you up for great remote work
- Quarterly team gatherings and ongoing learning and development investment
