Maintenance Manager - Technical ServicesISS Guckenheimer | Hospitality & Workplace ExperienceBe the technical leader behind exceptional experiences.You'll be the
single point of escalation for all onsite technical services and a trusted partner to our client and internal stakeholders. This is a highly visible role where leadership, operational excellence, and service mindset come together.
What You'll DoClient Experience & Service Excellence- Lead the end-to-end delivery of technical services on site, ensuring contractual obligations and ISS service standards are consistently exceeded.
- Partner closely with the Key Account Manager and Technical Services Team to deliver a seamless, "one team" client experience.
- Build strong relationships with client stakeholders and proactively identify opportunities to enhance service delivery and satisfaction.
This role requires a valid Driver's License and Motor Vehicle Record (MVR) check, as operating a company vehicle is an essential responsibility in this position. Operations & Engineering Leadership- Oversee all facility engineering operations, including mechanical, electrical, HVAC, controls, plumbing, and life safety systems.
- Lead, develop, and inspire the onsite technical services team (recruitment, performance, payroll, training, development).
- Implement and optimize ISS engineering platforms, systems, reporting, and standard operating procedures.
- Drive best practices, benchmarking, and continuous improvement initiatives across the site.
Financial & Commercial Management- Own the financial performance of technical services on site, including revenue, expenses, and third-party spend.
- Deliver on cost savings initiatives, account savings glide paths, and engineering growth targets.
- Identify cross-sell opportunities and collaborate with other ISS service lines to expand value on site.
Contract, Compliance & Risk- Ensure full compliance with the IFM Master Service Agreement, KPIs, SLAs, and change control processes.
- Champion Health & Safety, driving a zero-accident culture and best-in-class EHS practices.
- Ensure engineering practices meet all legal, statutory, and contractual requirements.
- Lead training, certifications, and "License to Operate" programs to continuously upskill the team.
Who You AreYou're a hands-on technical leader with a passion for service, hospitality, and operational excellence. You thrive in premium environments, anticipate client needs, and take pride in delivering seamless, high-touch experiences.
Ideal Experience & Qualifications- of experience in technical services / facilities engineering (IFM preferred).
- Background in hospitality, hotels, restaurants, private clubs, or luxury environments.
- Universal EPA certification (preferred).
- OSHA 10 required, OSHA 30 preferred.
- Additional certifications in HVAC, electrical, mechanical, refrigeration, controls, plumbing, etc.
- Strong commercial and financial acumen in engineering contracts.
- Proven people leader with excellent communication and stakeholder management skills.
- Highly organized, detail-oriented, and outcome-driven.
Physical & Work EnvironmentThis role requires the ability to work in an active facilities environment, including lifting up to 80 lbs, standing/walking/climbing daily, exposure to mechanical systems, and working under time-sensitive conditions.
Ready to lead the technical heartbeat of a world-class site?Apply today and help us deliver exceptional experiences through operational excellence. 
