About the Team

The Corporate Real Estate & Workplace Strategy (CRE&WS) team plays an important role in shaping those experiences by supporting the functionality, reliability, comfort, safety, and efficiency of our built environment.

Within CRE&WS, the hospitality and events function helps bring people together through in-person, hybrid, and virtual experiences across North America that support internal teams, clients, and business partners.

This team is focused on delivering thoughtful, high-quality service and creating seamless experiences that leave a lasting impression on associates, clients, and guests.

About This Position

This is an exciting opportunity for a hospitality and events professional who enjoys creating exceptional experiences and managing complex operations with excellence.

As Program Lead, Hospitality & Events, you will oversee a hospitality program designed to deliver a high-quality, client-focused experience across a wide range of events and workplace interactions.

You will partner closely with CRE&WS, internal stakeholders, service providers, and vendors to ensure hospitality and event operations are executed consistently, efficiently, and with a strong service mindset.

This role offers the opportunity to influence the guest and employee experience, drive operational excellence, and contribute to continuous improvement in a highly visible function.

Role Summary

• Partners with service providers to lead hospitality and event operations for internal stakeholders through planning, execution, and continuous improvement.
• Oversees hospitality, conference, and event services to ensure a consistent, high-quality experience for associates, clients, and guests.
• Applies working and conceptual knowledge of facilities management and hospitality operations to independently manage a range of assignments, coordinate processes and information effectively, and recommend process improvements where appropriate.

Responsibilities

• Lead hospitality and event operations to deliver a consistent, high-quality experience for associates, clients, and guests.
• Oversee end-to-end event planning and execution with service providers and internal stakeholders, from defining objectives through onsite delivery.
• Oversee event requests, room reservations, scheduling tools, and related workflows to support efficient service delivery.
• Support budget oversight, forecasting, operational reporting, and program administration for hospitality and events.
• Lead coordination with vendors and internal service partners to ensure operational readiness, alignment, and seamless event execution.
• Manage conference rooms, event spaces, and supporting systems, including ServiceNow requests and room set-up changes in Outlook and internal booking tools.
• Oversee hospitality communications and supporting tools, including digital signage, media programming, shared mailboxes, and issue resolution.
• With minimal guidance, help ensure compliance with facilities management best practices and applicable safety and regulatory standards.
• Monitor ongoing hospitality and facilities-related service activity, contribute to issue resolution, and help ensure service requests are executed in a timely manner.
• Coordinate and collaborate with internal partners and external providers to maintain effective service levels and support a safe, reliable, clean, and comfortable environment.
• Contribute to continuous improvement efforts by identifying workflow, service delivery, and operational process enhancements.
• Support vendor coordination and contribute to the assessment of vendor performance in partnership with more senior team members.
• Serve as a knowledgeable resource on hospitality and event operations, providing guidance and support to stakeholders and partners as needed.
• May perform other responsibilities as assigned. Responsibilities and duties may change when circumstances dictate.

Qualifications

Required:

• Bachelor's degree or the equivalent combination of education and relevant experience AND
• 2+ years of total relevant work experience

Preferred:

• Three to five years of demonstrated event planning experience in a hotel or corporate environment, conference services experience, or equivalent
• Knowledge of hospitality, food service, catering, and event management operations, practices, and systems
• Strong problem-solving, judgment, and decision-making skills, with the ability to remain composed, professional, and solution-focused in a high-volume environment
• Strong technical proficiency and a continuous improvement mindset, with the ability to use technology to enhance workflows, communication, and the guest and employee experience
• Excellent presentation and communication skills, both verbal and written
• Ability to manage detailed logistics in a timely, organized, and budget-conscious manner
• Knowledgeable of all liquor laws and regulations concerning service of alcoholic beverages
• Must be able to stand, sit, and/or walk for extended periods of time

FINRA Requirements

FINRA licenses are not required and will not be supported for this role.

On-Site Work Requirement

This role is based onsite and requires five days per week in the office to support team collaboration and business needs.

Applicants for employment in the US must have work authorization that does not now or in the future require sponsorship of a visa for employment authorization in the United States (e.g., H1-B visa, F-1 visa (OPT), TN visa or any other non-immigrant work status).

Base Salary Ranges

Please review the job posting for the location of this specific opportunity.

$63,500.00 - $109,000.00 for the location of: Maryland, Colorado, Washington and remote workers
$70,000.00 - $119,000.00 for the location of: Washington, D.C.
$78,000.00 - $133,000.00 for the location of: New York, California

Placement within the range provided above is based on the individual's relevant experience and skills for the role. Base salary is only one component of our total compensation package. Employees may be eligible for a discretionary bonus, which is determined upon company and individual performance.

Benefits

We value your goals and needs, at work and in life. As an associate, you'll be supported with resources, benefits, and work-life balance so you can thrive in ways that matter to you.

Featured employee benefits to enrich your life:

• Competitive compensation

• Annual bonus eligibility

• A generous retirement plan

• Hybrid work schedule

• Health and wellness benefits, including online therapy

• Paid time off for vacation, illness, medical appointments, and volunteering days

• Family care resources, including fertility and adoption benefits