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Maintenance and Operations Manager

Category: Project Management

Main location: United States, Texas, Austin

Position ID:J0926-0635

Employment Type: Full Time

Position Description:

CGI is seeking an M&O Manager to support and maintain existing solutions for our public sector clients. The majority of the solutions are built on the Salesforce platform. This role blends business expertise with strong consulting and leadership skills. You will serve as a trusted advisor to clients, own processes from discovery through delivery as a hub for other CGI SMEs. The role kick starts a project manager career as you solve problems and provide successful outcomes.
This position is based in Austin, Texas. A hybrid work model is available.
Your Future Duties and Responsibilities
As the M&O Manager, you will:
Business Development & Practice Growth

. Support proposal and business development efforts by contributing solution designs, estimates, scope input, and project plans
. Partner with sales, clients, and CGI practice leaders to prescribe complete, forward looking solutions
. Contribute to CGI's Salesforce practice through thought leadership, reusable assets, and best practices
. Stay current on Salesforce releases, features, and emerging technologies

Discovery & Advisory Leadership

. Lead client discovery sessions and roadmap discussions to define current state challenges and future state vision
. Act as a trusted advisor-challenging assumptions and guiding clients toward solutions that deliver real business outcomes
. Facilitate discussions with both business and technical stakeholders to extract critical requirements and align on solution direction

Delivery & Team Leadership

. Serve as a design facilitator throughout delivery, guiding development teams through complex implementation challenges
. Partner closely with development resources to ensure solutions meet quality, performance, security, and timeline expectations
. Provide hands on support, including functional review and testing, when needed to unblock teams or accelerate delivery
. Foster positive client relationships to ensure continuity between the client and CGI so that CGI continues to be a go to source for technical and business expertise.
. Collaborate with a range of client stakeholders and provide access to CGI SMEs when needed to support and maintain client objectives.

Backlog & Documentation

. Shape and groom product backlogs, ensuring clarity and alignment with solution design
. Provide guidance on effective user story writing and acceptance criteria

Required qualifications to be successful in this role:

. Salesforce (or comparable SaaS platform) experience in in a functional role (i.e. Business Analyst, Data Analyst, Testing Lead, etc)
. Experience with Software Development Lifecycle including technical architecture, deployment strategies, integration best practices, and data management.
. Strong written and verbal communication skills, with the ability to convey complex concepts to both technical and non technical audiences
. Proven ability to lead, coach, and influence teams of professionals as well as client stakeholders
. Strong analytical and problem solving skills, with the ability to identify trends and recommend improvements

Preferred Qualifications (Nice to Have)

. Strong experience with Salesforce development practices
. Direct work with applications in Salesforce Ecosystem
. Experience working in state or local government environments, particularly within the Texas public sector (e.g., Texas state agencies, higher education institutions, counties, or municipalities)
. Familiarity with Texas specific public sector processes, compliance requirements, or regulatory environments
. Experience developing public sector RFP responses / client proposals

Other Information:
CGI is required by law in some jurisdictions to include a reasonable estimate of the compensation range for this role. The determination of this range includes various factors not limited to skill set, level, experience, relevant training, and licensure and certifications. To support the ability to reward for merit based performance, CGI typically does not hire individuals at or near the top of the range for their role. Compensation decisions are dependent on the facts and circumstances of each case. A reasonable estimate of the current range for this role in the U.S. is $79,600.00 $194,000.00.
CGI's benefits are offered to eligible professionals on their first day of employment to include:
. Competitive compensation
. Comprehensive insurance options
. Matching contributions through the 401(k) plan and the share purchase plan
. Paid time off for vacation, holidays, and sick time
. Paid parental leave
.Learning opportunities and tuition assistance
. Wellness and Well being programs

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Skills:

• Communication
• Operations Management
• Salesforce Sales Cloud
• Stakeholder management
• Government