LOS Audits & Project Support - Baton Rouge, LA Role and Responsibilities • Provide technical and administrative support to ensure the AT&T Legacy Services • Conversion Project (C2C) milestones are met statewide. • Conduct comprehensive network and voice service and billing audits to ensure accuracy. • Develop and deliver training to new and existing NCS staff on communications billing audit procedures and compliance standards. • Lead and train NCS staff on complex, specialty VoIP service implementations, including HELD Protocol migrations to modernize emergency location services. Minimum Qualification • Minimum of 15 years' experience with telecommunications technologies. • Advanced understanding of telecom vendors, available services, and project management workflows. • Extensive knowledge of Centrex, and other AT&T service offerings, including infrastructure, features and billing processes. • Direct experience delivering telecommunications services to State governments with an in-depth understanding of their unique network/telecom needs. • Experience leading financial and billing audits, with a focus on reconciling invoices, identifying billing errors, and quantifying cost savings. • Extensive VoIP service implementation experience, including knowledge of network infrastructure requirements. • In-depth knowledge of E911 regulations, best practices, and technologies, including network foundations. • Resources must reside within the Baton Rouge Metropolitan Area to support possible onsite needs