JD.com, Inc.

Logistics Solutions Manager

JD.com, Inc. • $90K — $170K *
Toronto, ON M3C 0E3In-Person
Transportation
Less than 5 years of experience
Today
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Job Overview by Ladders

Qualifications

  • 3-5 years of experience in solution design
  • 1-2 years of experience in overseas warehouse planning and execution
  • Strong analytical skills with proficiency in Excel
  • Experience in building dashboards or reporting tools
  • Understanding of transportation concepts including pricing and service levels
  • Strong communication skills in English and Mandarin

Responsibilities

  • Conduct requirement analysis and design customized solutions
  • Collaborate with teams to develop project plans and control quality
  • Monitor market dynamics and optimize existing solutions
  • Maintain strong customer relationships and identify their needs
  • Summarize project experiences and conduct internal training
  • Explore new technologies to drive innovation

Benefits

  • Full-time employment
  • Annual bonus eligibility
  • Opportunities for professional development
  • Supportive team environment
  • Potential for project-based learning
Full Job Description
[Job Details]

Job Title: Solutions Manager

Location: Toronto, Canada
Pay Range: CAD $90,000-$170,000 per year + Annual Bonus
Employment Type: Full-Time

What You'll Do:
  • Requirement Analysis and Solution Design: Conduct in-depth research on customer needs and industry trends, analyze business pain points, and design customized solutions based on the company's products and service capabilities. Deliver solution documentation to ensure alignment with customer requirements and business objectives, laying a solid foundation for project implementation.
  • Project Advancement and Resource Coordination: Collaborate with internal and external teams such as sales, product development, and delivery to integrate resources, develop project plans, and control project progress and quality. Resolve issues during implementation to ensure smooth solution deployment, achieving customer value and business goals.
  • Solution Optimization and Innovation: Continuously monitor market dynamics, customer feedback, and competitor activities. Analyze data to optimize existing solutions; explore new technologies and models to drive innovation, enhance competitiveness, and maintain a leading position in the market.
  • Customer Relationship and Value Mining: Maintain strong customer relationships, deeply understand customer operations, and identify potential needs. Provide ongoing service and professional advice; leverage successful case studies to drive customer renewals and upsells, deepen partnerships, and expand the company's business influence.
  • Capability Building and Knowledge Sharing: Summarize project experiences, extract reusable solutions, methodologies, and best practices. Conduct internal training and knowledge sharing to empower the team, improve overall solution design and implementation capabilities, and support business growth.


About You
  • Experience: 3-5 years in solution design, with 1-2 years directly related to overseas warehouse planning and execution.
  • Strong analytical skills and proficiency in Excel; ability to extract, manipulate, and visualize data.
  • Experience building dashboards or reporting tools to support business decisions.
  • Understanding of transportation concepts including pricing, carrier selection, service levels, and operational challenges.
  • Ability to collaborate across multiple teams (sales, procurement, product, operations).
  • Strong communication skills in English and Chinese (Mandarin)


Ready to apply?

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About JD.com, Inc.

JD.com, Inc. is a leading e-commerce company in China, offering a wide range of products and services to consumers across the country. The company's platform provides a one-stop shopping experience, with a vast selection of products, fast and reliable delivery, and excellent customer service. JD.com's mission is to empower consumers to live a better life, and the company is committed to providing high-quality products and services at competitive prices. JD.com has a strong track record of growth, with revenue increasing by over 20% annually in recent years. The company is also committed to sustainability, with a focus on reducing its carbon footprint and promoting environmental responsibility.
Learn more about JD.com, Inc.
Size
310,000 employees
Market Cap
$147.4 billion
Industry
Retail & Consumer Goods
Net Income
$49.4 billion
Founded
1998
5 Year Trend
+38.1%
Revenue
$745.8 billion
* Ladders Estimates

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