The OpportunityMaintainX serves customers worldwide, and our localization capability needs to match that. As our first Localization Program Manager, you'll build the processes, pipelines, and quality standards that let us deliver software and content in the languages our customers need - partnering with Documentation, Customer Education, Marketing, and Product to embed localization into their existing workflows.
This role sits in Product. It starts hands-on (building pipelines, configuring tooling, setting standards from scratch) and is expected to evolve toward program governance as the foundation matures.
What You'll DoStand up localization pipelines- Partner with Documentation, Customer Education, Marketing, and Product to design pipelines tailored to their tooling (Docusaurus/MDX, Contentful, LMS, product strings)
- Evaluate, select, and configure TMS and MT tooling
- Take over and optimize the existing product UI localization pipeline
- Standardize handoffs, file formats, and review workflows across a heterogeneous stack
Own shared localization infrastructure- Build and maintain glossaries, translation memories, style guides, and terminology databases
- Ensure terminology consistency across all content types
- Set the standards that govern localization even as individual teams own their pipelines
Drive MT quality- Design QA processes for machine translation output: spot-checks, LQA frameworks, feedback loops
- Formalize human review for core languages using internal and external reviewers
- Track quality over time and iterate based on results
- Stand up LSP relationships to fill capacity gaps
Run localization operations- Own the ongoing content flow through localization at agreed cadences once pipelines are live
- Coordinate handoffs, track progress, and communicate status to stakeholders
- Identify and resolve bottlenecks, tooling issues, and quality problems
Grow the function- Take on de facto leadership of future localization hires as scope expands
- Shift the role from hands-on execution to governance and strategic ownership as the foundation matures
About You- 5-7+ years in localization program management or operations, with a track record of building workflows from scratch
- Experience across content types: software UI, technical docs, marketing, eLearning
- Hands-on with TMS platforms (Crowdin, Phrase, Lokalise, etc.) and MT engines (DeepL, Google Translate, or custom)
- Software localization fluency: string-based workflows, i18n conventions, working alongside (not owning) engineering
- Experience designing MT quality evaluation processes
- Technical enough to work inside tooling, reason about pipeline logic and file formats, and hold credible conversations with engineers and vendors
- Strong cross-functional instincts - you build shared process and influence without authority
AI Fluency (Required)- Daily user of AI tools in your work
- Experience applying AI to translation quality evaluation, workflow automation, or content processing
- Strong judgment on when to trust AI outputs vs. escalate to human review
Nice to Have- Fluency or working proficiency in French, Spanish, German, or Portuguese
- Familiarity with static site generators, CMS, or LMS platforms
- Background in localization, content operations, or technical writing
- Experience with CMMS, industrial software, or B2B SaaS
