What You'll Do The Loan Operations Assistant Manager supports the daily operations of the Loan Operations department, including mortgage, consumer, and commercial loan portfolios. This role assists with ensuring accurate, timely, and compliant loan processing, servicing, accounting, and reporting while providing a high level of internal and external customer service. The Assistant Manager serves as a working leader, supporting staff development, monitoring workflow efficiency, assisting with system and process improvements, and partnering with departments across the organization to achieve operational goals.
Responsibilities Include - Assist in supervising, coaching, and developing Loan Operations staff, fostering a culture of accountability, collaboration, and continuous improvement.
- Support hiring, onboarding, training, performance management, and employee development activities.
- Help establish and monitor workflows, service standards, and departmental procedures to promote operational effectiveness.
- Coordinate and review loan servicing functions, including payment processing, payoffs, escrow administration, disbursements, and balancing activities.
- Assist with loan boarding and verification processes to ensure accuracy and adherence to established controls and separation of duties.
- Help provide guidance for specialized loan processes, including non-accrual loans, charge-offs, and OREO accounts.
- Support system updates, testing efforts, and implementation of process and software enhancements.
- Assist with identifying opportunities for process improvement and documenting and maintaining operational procedures.
- Promote a positive, service-oriented culture aligned with organizational values.
- Perform daily operational duties and provide coverage as needed to support departmental objectives.
What You'll Need to be Successful - Communication • well-developed verbal and written communication skills; listen, get clarification, and respond well to questions
- Collaboration • ability to communicate across all divisions of the Bank; work well with other departments and individuals
- Quality • demonstrate accuracy and thoroughness in your work; look for ways to improve and promote quality
- Coaching • provide timely guidance and feedback to help others strengthen specific knowledge/skill areas needed to accomplish a task or solve a problem
- Problem solving • identify and resolve problems in a timely manner; gather and analyze information skillfully and develop alternative solutions; work well in group problem solving situations
- Innovation • an original thinker who brings creativity to dealing with work problems and opportunities, meeting challenges with resourcefulness
- Judgment and discretion • maintain confidentiality of sensitive information; ability to exercise independent judgment in decision making
- Compliance • consistently adhere to Bank policies and regulations, reinforce training to ensure that bank employees are aware of UDAAP and do not harm consumers with any act that could be misleading, unfair, deceptive, or abusive in act or practice
Qualifications - Bachelor's degree in Business, Finance, Accounting, or a related field, or equivalent combination of education and experience required
- Minimum of 8 years of loan operations experience required with at least 3 years being in a supervisory level role required.
- Working knowledge of consumer, mortgage, commercial loan products and servicing.
- Strong understanding of loan operations procedures, controls, and compliance requirements.
- Experience with FIS, LaserPro, OnBase, and Abrigo preferred.
Why You Should Apply - Full-time position with excellent compensation and benefits package
- Generous time off programs
- Bonus program
- Profit-sharing
- Discounted stock purchase program
- Excellent growth and development opportunities
- And much more!
Pay Range (Salary): $100,000.00 - $105,000.00/year The purpose of this job description is to provide a summary of duties related to the position. It is not intended to be all-inclusive. The employee will perform other reasonable business duties as assigned by supervisor or other management.
The duties outlined in this description are subject to modification or change by the organization, at any time, with or without notice.
