Bright Horizons Family Solutions

LMS Analyst

Education, Government & Non-Profit
5 - 7 years of experience
Job Overview by Ladders

Qualifications

  • 5 years managing and supporting LMS platforms
  • Cornerstone professional experience
  • High School Diploma
  • Bachelor's Degree in Technology or related field (preferred)
  • Experience with Workday (preferred)
  • Strong analytical and troubleshooting skills with SCORM, xAPI, and LMS-SIS integrations (preferred)
  • Advanced proficiency in Microsoft 365, especially Excel (preferred)

Responsibilities

  • Administer and configure the LMS with user roles and permissions
  • Upload and manage eLearning and instructor-led training content
  • Monitor system performance and troubleshoot technical issues
  • Analyze LMS usage data to recommend improvements
  • Create and maintain learning paths and certifications
  • Provide technical support for One Support tickets
  • Develop user guides and training materials for LMS adoption
  • Generate reports on learning progress and compliance metrics

Benefits

  • Medical, dental, and vision insurance
  • Paid vacation, sick, holiday, and parental bonding leave
  • 401(k) retirement plan
  • Long-term and short-term disability insurance
  • Life insurance
  • Tuition assistance and education coaching
  • Caregiving support for family members
  • Money-saving discounts and financial planning tools
Full Job Description
This is a Remote position available in the United States.

The LMS Analyst will manage and optimize the Bright Horizons Learning Management System (LMS), Cornerstone, ensuring seamless learning experiences across the organization. This role blends technical troubleshooting, strategic system planning, and frontline support, and plays a key role in enabling data- driven decisions and scalable learning solutions.

Responsibilities:
  • Administer and configure the LMS, including user roles, permissions, course assignments, and system settings
  • Upload, test, and manage eLearning content, instructor-led training, and blended learning programs
  • Monitor system performance, troubleshoot technical issues, and coordinate with HRIS, IT and vendors for updates and enhancements
  • Analyze LMS usage data to identify trends, measure effectiveness, and recommend improvements
  • Create and maintain learning paths, certifications, and curricula aligned with organizational goals
  • Provide technical support and resolve One Support tickets from learners, facilitators, and internal stakeholders
  • Develop and maintain user guides, FAQs, and training materials to promote LMS adoption
  • Generate and distribute reports on learning progress, completion rates, and compliance metrics
  • Collaborate cross-functionally with Education and Development, Contact Center, and corporate functions to support learning initiatives and system integrations


Minimum Qualifications:
  • 5 years managing and supporting LMS platforms
  • Cornerstone professional experience
  • High School Diploma
  • At this time, Bright Horizons will not sponsor an applicant for employment authorization/visa for this position


Preferred Qualifications:
  • Bachelor's Degree in Technology, Information Technology, or a related field
  • Experience with Workday
  • Strong analytical and troubleshooting skills with experience in SCORM, xAPI, and LMS-SIS integrations
  • Advanced proficiency in Microsoft 365 (especially Excel)
  • Experience with Techsmith suite of products
  • Excellent communication, project management, and customer service skills with the ability to support diverse stakeholders
  • Ability to leverage AI tools


Be part of a community where people grow, futures are shaped, and lives are changed. We offer the rewards, opportunities, and support you deserve because making a difference goes both ways. We're changing the world of work and family, and it starts with you. At Bright Horizons, you're the difference.

Compensation:

The annual salary for this position is between $76,000 - $86,000 annually. The pay range listed here is what Bright Horizons in good faith anticipates offering for this job opening. Actual compensation offers within this range will depend on a variety of factors including experience, education and training, certifications, geography, and other relevant business or organizational factors.

Benefits:

Bright Horizons offers the following benefits for this position, subject to applicable eligibility requirements:
  • Medical, dental, and vision insurance
  • Paid vacation, sick, holiday, and parental bonding leave
  • 401(k) retirement plan
  • Long-term and short-term disability insurance
  • Life insurance
  • Money-saving discounts and financial planning tools
  • Tuition assistance and education coaching
  • Caregiving support and resources for the children and adults in your family
  • Learn more at https://careers.brighthorizons.com/us/en/health-and-wellness


Also, depending on hire date and subject to applicable eligibility requirements and accrual schedules, new employees in this role receive up to: 9 paid holidays annually; 40 hours of sick time per year based on full-time schedule, and 80 hours of vacation time per year based on full-time schedule (vacation time may be used for sick leave purposes under any applicable state or local sick or safe time law).

Deadline to Apply:

This posting is anticipated to remain open until 8/31/2026.

Compensation: $76,000 - $86,000 / year

About Bright Horizons Family Solutions

Bright Horizons Family Solutions is an American company that provides child care and early education services. The company was founded in 1986 and is headquartered in Massachusetts, USA. Bright Horizons operates more than 1,000 child care centers in the United States, Canada, Europe, and India. The company's services include infant care, toddler care, preschool, kindergarten, and before- and after-school programs. Bright Horizons also provides employer-sponsored child care and educational advisory services. The company has won numerous awards for its services, including being named one of the Best Workplaces for Women by Fortune magazine.
Learn more about Bright Horizons Family Solutions
Size
25,800 employees
Market Cap
$3.8 billion
Industry
Net Income
$26.9 million
5 Year Trend
+2.3%
Revenue
$1.5 billion
NASDAQ

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