About the teamThe Live Operations- Premium Subscriptions team builds, launches, and manages subscription channels and live experiences on The Roku Channel. We collaborate closely with Development Engineering, Product, Programming, and Partner Teams to ensure reliable acquisition, encoding, delivery, and monitoring. We value structured planning, clear communication, and confident execution during live moments.
About the roleWe're hiring a Live Ops Associate to support premium subscription operations, with a primary focus on building, launching, and managing subscription channels and live experiences. You'll coordinate across internal teams and external partners to ensure a reliable, high-quality viewer experience, and may support Live Events as needed during peak periods. Work hours may vary week to week and can include nights and weekends during live events.
The estimated annual base salary for this position is between $80,000 and $90,000 with additional equity. Compensation packages are based on factors unique to each candidate, including but not limited to skill set, certifications, and specific geographic location. This role is eligible for health insurance, equity awards, life insurance, disability benefits, parental leave, wellness benefits, and paid time off.
This position will be based in either Austin, TX or Stamford, CT and will be in office Monday - Thursday with the option to work from home on Friday.
What you'll be doing- Provide operational support across multiple concurrent live streams, maintaining clear communication and fast issue triage
- Orchestrate tasks among production, service partners, and on-shift support engineers with clear directions and checklists
- Partner with senior engineers and cross-functional teams on high-severity issues, balancing mitigation and root-cause analysis
- Deliver timely reports with key metrics, incidents, mitigations, and follow-ups
- Contribute to tooling improvements; assist in testing and adoption of automation that increases operational efficiency
- Manage customer notifications and workflow coordination to meet service-level agreements
- Assist in training and onboarding of new Live Event staff as the team scales
We're excited if you have- 4+ years in the digital media space, ideally across partners of different sizes
- 4+ years in live online video operations with fundamentals in signal acquisition (transport streams, satellite downlink and fiber) and live workflows using SCTE markers
- Experience managing Linear Programming schedules and Linear/Broadcast EPG
- Experience monitoring and troubleshooting CDN-related issues
- Familiarity with metadata concepts and feed formats such as XML and JSON
- Advanced Excel skills and experience working in custom CMS tools
- Strong communication skills with the ability to identify, prioritize, and track critical paths to resolution
- Cross-functional collaboration experience with technical and business stakeholders
- Structured, self-organized approach to problem solving
- Knowledge of OTT and live streaming platforms and technology
- Bachelor's degree in an Engineering, or related discipline
- Ownership mindset, collaborative working style, and ability to flex to nights/weekends as needed
Nice to Have- A strong understanding of DAI/ SSAI / SCTE35 / SCTE224 Tech is a plus.
- Experience working with cloud based live streaming technologies is a plus.
- Understanding of DRM and other content protections schemes is a plus
- Experience with live events such as premier sporting events, fashion shows and music concerts
#LI-FA1Our Hybrid Work ApproachRoku fosters an inclusive and collaborative environment where teams work in the office Monday through Thursday. Fridays are flexible for remote work except for employees whose roles are required to be in the office five days a week or employees who are in offices with a five day in office policy.
BenefitsRoku is committed to offering a diverse range of benefits as part of our compensation package to support our employees and their families. Our comprehensive benefits include global access to mental health and financial wellness support and resources. Local benefits include statutory and voluntary benefits which may include healthcare (medical, dental, and vision), life, accident, disability, commuter, and retirement options (401(k)/pension). Employees are supported in taking time off, in accordance with local leave policies and other personal needs to support their evolving work and life needs. It's important to note that not every benefit is available in all locations or for every role. For details specific to your location, please consult with your recruiter.
