American International Group

Litigation Systems and Performance lead

American International Group$100K — $130K *
Legal & Accounting
8 - 10 years of experience
Job Overview by Ladders

Qualifications

  • Minimum 8 years of experience in insurance Claim systems management.
  • Proven system ownership experience, with a focus on user testing and performance management.
  • Knowledge of eBilling for law firms and vendors is essential.
  • Familiarity with Claims processes and relevant performance metrics.
  • Significant expertise in data management, analytics, and dashboard development.
  • Strong communication skills for conveying insights to stakeholders and executives.
  • Experience in team management, fostering collaboration and achieving goals.

Responsibilities

  • Own and develop the global product roadmap for Claims Matter Management and eBilling platforms.
  • Lead engagement with AIG stakeholders and software providers for use case development.
  • Maintain and enhance relationships with software providers to meet performance expectations.
  • Act as AIG's Subject Matter Expert on matter management and eBilling software.
  • Oversee a team analyzing claim spend data and reporting across NAM and INT.
  • Create clear reporting structures to support claim landscape spend insights.
  • Assist in panel decisions related to law firm selection, consolidation, and negotiations.

Benefits

  • Comprehensive benefits package that emphasizes health and wellbeing.
  • Investment in professional development opportunities.
  • Support for financial security and family peace of mind through Total Rewards Program.
Full Job Description
Reporting directly to the Head of NAM Claim Supplier Management, the role is responsible for owning the strategy, development, and performance of AIG's global legal matter management and vendor e-billing platforms. The role will focus on leading the management and expansion of systems across North America and Internationally, as well as leading the relationship with the relevant software providers. The role will also oversee teams for reporting and data management in relation to claim spend managed within the tools.

Position Description

Full Time, US Atlanta based employment, the role shall be responsible for the following activities:

Product Ownership & Platform Strategy
• Own the global product roadmap for the Claims Matter Management & E Billing platforms for Law Firms and Vendors.
• Leading the engagement between the AIG stakeholders and the software providers in developing use cases and delivering use cases.
• Maintain relationships with software providers and ensure they're meeting AIG's performance requirements.
• AIG's Subject Matter Expert in relation to the operation and oversight of matter management and eBilling software.

Legal Spend & Data Analytics
• Leading a team who provide claim Law firm and Vendor spend across NAM and INT.
• Developing clear reporting structure and cadence for landscape spend data supporting both NAM and INT.
• Review eBilling data to help identify performance metrics which assist Claim leads in the selection and management of law firms / vendors.
• Provide clear reports to team leaders, stakeholders and AIG claims executives.
• Support panel decisions including firm selection, consolidation, and rate negotiations.

Minimum Experience / Qualifications
• Minimum 8 years prior experience leading engagements with insurance Claim systems.
• Previous system ownership experience including user testing, interface development, and performance management.
• Knowledge of eBilling systems for Law Firms / Vendors.
• Knowledge of Claims and litigation processes / performance measures.
• Significant experience and expertise with data management, dashboard development and statistical analysis.
• Proven ability to effectively communicate data metrics and insights to key stakeholders and executives.
• Experience in managing a team and collectively achieving required goals.
• Exhibits confidence in self and others; inspires and motivates others to perform well. Excellent team building, and coaching skills.

Skillsets and Languages
• Advanced in MS Excel, MS Word, PowerPoint, and MS Outlook.
• English

At AIG, we value in-person collaboration as a vital part of our culture, which is why we ask our team members to be primarily in the office. This approach helps us work together effectively and create a supportive, connected environment for our team and clients alike.

Enjoy benefits that take care of what matters

At AIG, our people are our greatest asset. We know how important it is to protect and invest in what's most important to you. That is why we created our Total Rewards Program, a comprehensive benefits package that extends beyond time spent at work to offer benefits focused on your health, wellbeing and financial security-as well as your professional development-to bring peace of mind to you and your family.

Functional Area:

OP - Operations

AIG Claims, Inc.

About American International Group

American International Group provides property insurance, life insurance, and financial services.

American International Group Careers

Join the dynamic team at American International Group (AIG), a leading global insurance organization, and propel your career into a future of opportunities and professional growth. At AIG, we are committed to fostering a culture of innovation, leadership, and diversity that is unmatched in the industry.

Work You’ll Do

At American International Group, you will collaborate with some of the brightest minds in the industry, dedicated to solving complex challenges and driving transformative solutions in the world of insurance. Our team is at the forefront of developing innovative insurance products that not only meet the needs of our clients worldwide but also anticipate future trends.

Explore Job Opportunities and Internships

Whether you're a seasoned professional looking for your next challenge or a recent graduate eager to start your career, AIG offers a range of job opportunities and internships across various functions. From underwriting and claims to finance and technology, your next position awaits you at AIG. Our internships provide invaluable hands-on experience, helping you to enhance your skills and make meaningful contributions from day one.

Grow and Develop Your Career

AIG believes in the power of continuous learning and offers extensive training and development programs to help you hone your skills and advance your career. Leadership development, diversity training, and innovation workshops are just a few examples of how we invest in our employees' growth and leadership capabilities.

Benefits and Culture

Joining AIG means more than just having a job; it means being part of a team that values diversity and is committed to creating an inclusive environment where everyone can thrive. We offer competitive benefits that support the health, well-being, and financial security of our employees and their families. At AIG, you will find a supportive network and a culture that applauds innovation and rewards performance.

Networking and Professional Development

We encourage our employees to build professional relationships both within and outside the company through networking events, professional groups, and career fairs. These opportunities not only enhance your career but also expand your professional network, which is vital in today’s dynamic job market.

Join Our Team

Search open positions that match your skills and interests on our Careers page. We are looking for passionate, curious, and solution-driven team players who are ready to take their career to the next level. Explore the exciting and rewarding career opportunities available at American International Group today.

Stay Connected

Keep up to date with the latest industry trends, career tips, and company news by subscribing to our careers blog. Personalize your experience by signing up for job alert emails tailored to your preferences and be the first to know about new openings and exclusive insights from professionals within AIG. At American International Group, your career is just the beginning – it’s a pathway to developing your skills, meeting new challenges, and making a difference in a global company known for its commitment to innovation and excellence. Join us and shape your future with AIG.
Learn more about American International Group
Size
36,600 employees
Market Cap
$46.4 billion
Industry
Net Income
-$5.9 billion
Founded
1919
5 Year Trend
-0.3%
Revenue
$43.7 billion
NASDAQ

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