Lockton

Liability Claims Consultant

Lockton • $70K — $95K *
Minneapolis, MN 55407In-Person
Finance & Insurance
Less than 5 years of experience
Today
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Job Overview by Ladders

Qualifications

  • Bachelor's degree in business or equivalent experience
  • Strong proficiency in casualty insurance coverage
  • Experience in property and medical malpractice claims
  • Excellent communication skills for diverse business interactions
  • In-depth knowledge of insurance carriers and TPAs
  • Experience in claim reserving practices
  • Strong organizational and time management skills
  • Proficient with Lockton software and MS Office Suite
  • Demonstrated leadership and critical thinking abilities
  • Strong negotiation skills and ability to influence outcomes

Responsibilities

  • Advocate for clients throughout the claim process
  • Consult on managing liability claims programs
  • Evaluate and enhance claims services from insurers or TPAs
  • Coordinate the TPA RFP process
  • Analyze claim trends and loss history
  • Facilitate client and carrier claim reviews
  • Participate in client quality audits
  • Develop service plans as required
  • Engage in meetings, workshops, and social functions
  • Administer peer coaching as needed

Benefits

  • Participation in educational workshops
  • Opportunities for networking at carrier functions
  • Peer coaching and mentorship opportunities
  • Comprehensive support in professional development
  • Ethical workplace culture promoting integrity
Full Job Description
Job Summary:

RESPONSIBILITIES:

  • Serves as an advocate for Lockton clients through the claim process, while respecting the client's and Lockton's relationship with the insurance carrier. Claim issues subject to advocacy may include:
    • Coverage
    • Investigation
    • Loss valuation
    • Reserving
    • Settlement
    • Communication
  • Serves as a consultant to assigned clients in managing all aspects of their liability claims program to include but not limited to:
    • Managing the claims relationship with the client and Lockton.
    • Assisting client in developing the structure and procedures for their internal claim management processes.
    • Evaluating and managing the quality of claim services provided by the insurance carrier or third party administrator (TPA).
    • Coordinating the TPA RFP process including the written and oral presentation process, transition from incumbent to newly selected TPA, assisting in creating claim handling instructions, and advocating on behalf of the client with any service issues that may arise.
    • Evaluating claim trends through loss history and use of data.
    • Coordinating, participating, and presenting in client meetings.
    • Coordinates and participates in client/insurance carrier claim reviews.
    • Coordinates and participates in client claim quality audits.
    • Develops service plans as appropriate.
  • Attends staff meetings, unit meetings, educational workshops, carrier functions, and social functions as needed.
  • Plans and administers peer coaching.


Requirements:

REQUIREMENTS:

  • Bachelor's degree in business-related field or equivalent education and/or work experience.
  • Proficiency in the evaluation, interpretation and communication to the client casualty insurance coverage.
  • Property claims experience and medical malpractice claims experience coverage knowledge a plus.
  • Ability to professionally interact with businesspersons of all levels and succinctly communicate information and strategies.
  • Substantial knowledge of the practices and procedures of insurance carriers and third party administrators, and the skill to effectively develop long term partnerships that meet client expectations and needs.
  • Proven experience in the evaluation of the accuracy of claim reserving practices.
  • Organizational and time management skills that enable you to successfully prioritize a sometimes-heavy workload to meet time sensitive deadlines.
  • Ability to work with current technology including Lockton proprietary software, claims and risk management information systems, Microsoft - Word, Excel, & PowerPoint products, with little instruction.
  • Proven leadership and critical thinking skills, and the ability to resolve unusual and complex issues.
  • A keen ability to negotiate with all parties involved in the claim management process, and effectively influence positive outcomes.
  • Compliance with established Lockton ethical business standards.


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About Lockton

Lockton Companies is the world's largest privately held insurance brokerage firm, providing insurance, risk management, employee benefits and retirement services. The company was founded in 1966 and is headquartered in Kansas City, Missouri. Lockton has more than 7,500 associates in over 100 offices worldwide. The company serves clients in a variety of industries, including construction, healthcare, hospitality, manufacturing, real estate, and technology. Lockton is known for its innovative solutions and exceptional customer service.
Learn more about Lockton
Size
7,500 employees
Industry
Finance & Insurance
Founded
1966
* Ladders Estimates

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