Moody's Investors Service

Let's begin! Customer Success Mgmt Assoc (14898)

Moody's Investors Service • $67K — $98K *
New York, NY 10025In-Person
Finance & Insurance
Less than 5 years of experience
Today
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Job Overview by Ladders

Qualifications

  • 3+ years in B2B client-facing roles, preferred in data, analytics, regulatory, or finance sectors.
  • Strong grasp of complex business concepts, especially in regulatory compliance and risk management.
  • Proficient in verbal and written communication; capable of effective presentations and product demonstrations.
  • Ability to work both independently and in teams, with attention to detail.
  • Basic knowledge of AI concepts, with a strong desire to learn about improving processes through AI.

Responsibilities

  • Act as customer advocate to ensure clients achieve desired outcomes with Moody's View solutions.
  • Lead post-sales lifecycle and coordinate between Sales and Product teams to enhance client satisfaction.
  • Map customer journey and implement strategies to improve client experience continuously.
  • Build trusted relationships with clients to provide proactive support and enable self-sufficiency.
  • Collaborate with Product Management to enhance product quality using client feedback.
  • Conduct client satisfaction surveys and facilitate outreach for product and service improvements.
  • Serve as a centralized point of contact for client requests and internal teams.
  • Help prepare market insights to showcase Moody's expertise to stakeholders.
  • Travel up to 25% as needed.

Benefits

  • Medical, dental, and vision coverage.
  • Parental leave and paid time off.
  • 401(k) with employee and company matching contributions.
  • Life, disability, and accident insurance.
  • Discounted employee stock purchase plan.
  • Tuition reimbursement opportunities.
Full Job Description
Skills and Competencies
  • 3+ years of experience in direct business-to-business client-facing roles, ideally within commercial data, analytics, regulatory, or finance industries
  • Understanding of complex business concepts and processes, particularly in regulatory compliance, supplier risk, and credit risk use cases
  • Excellent verbal and written communication skills, including the ability to deliver high-level presentations and detailed product demonstrations
  • Strong ability to work independently and collaboratively in a team environment with keen attention to detail
  • Strong understanding of complex business concepts and processes, particularly in regulatory compliance, supplier risk, and credit risk use cases
  • Basic understanding of artificial intelligence concepts, with curiosity and enthusiasm for learning how AI tools can be used to improve processes and drive efficiency. Interest in exploring AI systems and a willingness to develop awareness of responsible AI practices, including risk management and ethical use

Education
  • Undergraduate/first-level degree (e.g., Bachelor's degree) in Business, Economics, Finance, Marketing, or a related field

Responsibilities
You will collaborate with sales teams and internal stakeholders to develop client strategies, map the customer journey, and enhance the overall customer experience. The role also involves continuous assessment of client health and providing strategic guidance and product insights.
  • Act as a customer advocate, ensuring clients achieve their desired outcomes with Moody's View solutions and derive ongoing value from the relationship
  • Lead the post-sales client lifecycle, coordinating with internal stakeholders from Sales to Product teams to drive retention and client satisfaction
  • Map the customer journey, provide strategic guidance, and continuously assess client health to improve the overall customer experience
  • Build trusted relationships with clients to empower them with proactive coaching and support, enabling self-sufficiency throughout their lifecycle
  • Collaborate with Product Management and Product Strategy teams to improve product quality, collecting and sharing insights from regular client feedback forums
  • Conduct C-SAT surveys, and handle NPS outreach to give clients a platform to influence product and service improvements
  • Coordinate Moody's responses to client requests and act as the centralized point of contact between clients and internal teams
  • Assist in preparing and sharing market insights to highlight Moody's expertise, internally and externally
  • Travel as required (approximately 25% of your time)

About the Team
Join our Customer Success team, a critical driver of both short- and long-term organizational goals. We are dedicated to ensuring clients achieve tangible value from our solutions and services, fostering strong partnerships built on trust and mutual benefit. As part of this collaborative and proactive team, you'll play a pivotal role in shaping client strategies, enhancing customer experience, and influencing product development, all while growing your expertise in the SaaS and analytics space.

For US-based roles only: the anticipated hiring base salary range for this position is $67,800.00 - $98,400.00, depending on factors such as experience, education, level, skills, and location. This range is based on a full-time position. In addition to base salary, this role is eligible for incentive compensation. Moody's also offers a competitive benefits package, including not but limited to medical, dental, vision, parental leave, paid time off, a 401(k) plan with employee and company contribution opportunities, life, disability, and accident insurance, a discounted employee stock purchase plan, and tuition reimbursement.

About Moody's Investors Service

Moody's Investors Service is a bond credit rating business that provides research, credit rating, and financial risk analysis services. The company’s ratings and analysis track debt that covers various countries, corporate issuers, public finance issuers, and structured finance obligations. Additionally, the company also offers predictive ratings, research and investor briefings, pricing and valuation tools, and credit opinions. The company’s primary goal is to help investors analyze the credit risks associated with fixed-income securities. Moody’s Investor Service rates debt securities in several market segments related to public and commercial securities in the bond market. These include government, municipal and corporate bonds; managed investments such as money market funds, fixed-income funds, and hedge funds; financial institutions that include banks and non-bank finance companies; and asset classes in structured finance. Considered one of the Big Three credit rating agencies, Moody’s Investor Service employs approximately 6,100 people worldwide and maintains a presence in 28 countries. Moody’s Investor Service was founded by John Moody in 1999 and is headquartered in New York City, United States.

Moody's Investors Service Careers

Join the esteemed team at Moody's Investors Service, a leading global provider of credit ratings, research, and risk analysis. This is a prime opportunity to be part of a company that values professional growth, leadership, and innovation in the financial industry.

Work You’ll Do

At Moody's Investors Service, the focus is on empowering the financial community to make better decisions through high-quality, independent, and rigorous analytics. The team at Moody's Investors Service is dedicated to maintaining and enhancing the transparency, integrity, and efficiency of global markets.

Explore Job Opportunities and Internships

Moody's Investors Service offers a variety of career paths, including full-time positions and internships that provide valuable industry experience. The company is committed to fostering a culture of excellence where skilled, passionate, and solution-driven team players thrive.

Innovative Work Environment

Engage in work that matters with a team that combines deep industry expertise with innovation to deliver insights that matter to global markets. Moody's Investors Service is at the forefront of integrating cutting-edge technology and data analysis in the financial sector.

Professional Growth and Development

Moody's Investors Service believes in future-proofing careers by offering unmatched opportunities for professional development and advancement. Whether through leadership programs, diversity training, or networking events, employees are equipped to excel in their careers and contribute to the company's success.

Benefits and Culture

The culture at Moody's Investors Service is built on a foundation of respect, integrity, and inclusion. Employees enjoy comprehensive benefits designed to support their health, well-being, and financial security. The company's commitment to diversity and inclusive growth makes it a leader not just in financial services, but also as an employer of choice.

Join the Team

Discover the range of positions available, from analyst roles to leadership opportunities. Moody's Investors Service is actively hiring and looking for individuals who bring creativity, teamwork, and a strong work ethic to the table.

Prepare for Your Interview

To join Moody's Investors Service, start by tailoring your resume to highlight relevant skills and experiences. Prepare for your interview by researching the company's impact on the financial industry and come ready to discuss how your background aligns with the company's goals and values.

Stay Connected

Keep up to date with the latest from Moody's Investors Service by following their career blog. Gain insights from insiders, and stay informed about new job openings and industry news.

Career Advancement at Moody's Investors Service

With a steadfast commitment to nurturing talent and a clear path for career advancement, Moody's Investors Service remains a top choice for professionals aiming to excel in the financial sector. Explore how you can contribute to and benefit from the company's legacy of success.

Search Moody's Investors Service Jobs

Find the position that matches your skills and interests. Moody's Investors Service is looking for dedicated, curious, and innovative professionals to join their team. Explore the exciting and rewarding opportunities that await at Moody's Investors Service.
Learn more about Moody's Investors Service
Industry
Finance & Insurance
Founded
1900
* Ladders Estimates

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