Moody's Investors Service

Let's begin! Bilingual Product Support Specialist - Tech (Spanish) (13827)

Moody's Investors Service • $66K — $96K *
Toronto, ON M3C 0E3In-Person
Finance & Insurance
Less than 5 years of experience
1 week ago
Job Overview by Ladders

Qualifications

  • General understanding of financial statements
  • Strong customer service skills and team-oriented attitude
  • Superb analytical and technical troubleshooting abilities
  • Fluency in English and Spanish is required
  • Excellent verbal, written, and organizational skills
  • Attention to detail with a quick learning ability
  • Working knowledge of Windows-based software (e.g., Excel, Word)
  • Basic knowledge of database administration (preferred)
  • Exposure to financial industry sectors (preferred)

Responsibilities

  • Support clients using Moody's Analytics Lending Solutions products
  • Provide conceptual solutions tailored to diverse clients
  • Educate clients on product features and technical architecture
  • Assist clients with credit risk products via web, email, and telephone
  • Communicate and collaborate with internal teams effectively
  • Provide feedback to sales and training on client needs
  • Capture and channel client feedback on product features
  • Originate content for the client Knowledge Base
  • Manage client requests and ensure timely delivery of solutions

Benefits

  • Medical, dental, and vision coverage
  • Parental leave
  • Vacation time
  • Retirement savings plan with contributions
  • Life, disability, and accident insurance
  • Discounted employee stock purchase plan
  • Tuition reimbursement
Full Job Description
Skills and Competencies
  • General understanding of financial statements
  • Strong customer service skills, with an eagerness to excel and be part of a dynamic team
  • Superb analytical skills and persistence in problem-solving, particularly in technical troubleshooting
  • Fluency in both English and Spanish is required
  • Excellent verbal, written, and organizational skills
  • Attention to detail and the ability to learn quickly
  • Working knowledge of Windows-based software (e.g., Excel, Word)
  • Basic knowledge of database administration (e.g., SQL Server, Postgres) (Preferred)
  • Exposure to the financial industry, banking, Commercial Real Estate, and/or capital markets (Preferred)


Education
  • Bachelor's degree concentration in Finance, Accounting, or Computer Science


Responsibilities
  • Support clients in their use of Moody's Analytics Lending Solutions products, helping them add value to their businesses with world-class software
  • Provide conceptual solutions to our wide range of clients
  • Provide in-depth education and assistance on product features, functionality, and technical architecture
  • Support clients on the use of our industry-leading credit risk products in a courteous, professional, and timely manner via web, email, and telephone
  • Communicate effectively and develop excellent working relationships with colleagues in Client Service and partner teams like Engineering, Research, and Product
  • Provide constructive feedback to the sales and training groups regarding client needs and opportunities
  • Identify, capture, and channel client feedback on product features and functionality
  • Originate content for our client Knowledge Base
  • Manage and escalate requests appropriately while maintaining ownership of the client interaction and delivery of the solution


About the team
Our Client Service team is responsible for supporting clients in their usage of the Moody's Analytics Lending Solutions products. We ensure our products, financial models, and technology are used effectively to add value to our clients' businesses, and we act as a vital link between clients and our internal product and engineering teams. By joining our team, you will be part of exciting work in Financial Services and develop a broad knowledge of credit and market risk.

For Canada-based roles only: The anticipated hiring base salary range for this position is $66,500.00- $96,500.00, depending on factors such as experience, education, level, skills, and location. This range is based on a full-time position. In addition to base salary, this role is eligible for incentive compensation. Moody's also offers a competitive benefits package, including not but limited to medical, dental, vision, parental leave, vacation, a retirement savings plan with employee and company contribution opportunities, life, disability, and accident insurance, a discounted employee stock purchase plan, and tuition reimbursement.

About Moody's Investors Service

Moody's Investors Service is a bond credit rating business that provides research, credit rating, and financial risk analysis services. The company’s ratings and analysis track debt that covers various countries, corporate issuers, public finance issuers, and structured finance obligations. Additionally, the company also offers predictive ratings, research and investor briefings, pricing and valuation tools, and credit opinions. The company’s primary goal is to help investors analyze the credit risks associated with fixed-income securities. Moody’s Investor Service rates debt securities in several market segments related to public and commercial securities in the bond market. These include government, municipal and corporate bonds; managed investments such as money market funds, fixed-income funds, and hedge funds; financial institutions that include banks and non-bank finance companies; and asset classes in structured finance. Considered one of the Big Three credit rating agencies, Moody’s Investor Service employs approximately 6,100 people worldwide and maintains a presence in 28 countries. Moody’s Investor Service was founded by John Moody in 1999 and is headquartered in New York City, United States.

Moody's Investors Service Careers

Join the esteemed team at Moody's Investors Service, a leading global provider of credit ratings, research, and risk analysis. This is a prime opportunity to be part of a company that values professional growth, leadership, and innovation in the financial industry.

Work You’ll Do

At Moody's Investors Service, the focus is on empowering the financial community to make better decisions through high-quality, independent, and rigorous analytics. The team at Moody's Investors Service is dedicated to maintaining and enhancing the transparency, integrity, and efficiency of global markets.

Explore Job Opportunities and Internships

Moody's Investors Service offers a variety of career paths, including full-time positions and internships that provide valuable industry experience. The company is committed to fostering a culture of excellence where skilled, passionate, and solution-driven team players thrive.

Innovative Work Environment

Engage in work that matters with a team that combines deep industry expertise with innovation to deliver insights that matter to global markets. Moody's Investors Service is at the forefront of integrating cutting-edge technology and data analysis in the financial sector.

Professional Growth and Development

Moody's Investors Service believes in future-proofing careers by offering unmatched opportunities for professional development and advancement. Whether through leadership programs, diversity training, or networking events, employees are equipped to excel in their careers and contribute to the company's success.

Benefits and Culture

The culture at Moody's Investors Service is built on a foundation of respect, integrity, and inclusion. Employees enjoy comprehensive benefits designed to support their health, well-being, and financial security. The company's commitment to diversity and inclusive growth makes it a leader not just in financial services, but also as an employer of choice.

Join the Team

Discover the range of positions available, from analyst roles to leadership opportunities. Moody's Investors Service is actively hiring and looking for individuals who bring creativity, teamwork, and a strong work ethic to the table.

Prepare for Your Interview

To join Moody's Investors Service, start by tailoring your resume to highlight relevant skills and experiences. Prepare for your interview by researching the company's impact on the financial industry and come ready to discuss how your background aligns with the company's goals and values.

Stay Connected

Keep up to date with the latest from Moody's Investors Service by following their career blog. Gain insights from insiders, and stay informed about new job openings and industry news.

Career Advancement at Moody's Investors Service

With a steadfast commitment to nurturing talent and a clear path for career advancement, Moody's Investors Service remains a top choice for professionals aiming to excel in the financial sector. Explore how you can contribute to and benefit from the company's legacy of success.

Search Moody's Investors Service Jobs

Find the position that matches your skills and interests. Moody's Investors Service is looking for dedicated, curious, and innovative professionals to join their team. Explore the exciting and rewarding opportunities that await at Moody's Investors Service.
Learn more about Moody's Investors Service
Industry
Finance & Insurance
Founded
1900
* Ladders Estimates

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