Moody's Investors Service

Let's begin! Assc Dir-Client Service Mgr (14358)

Moody's Investors Service • $135K — $196K *
New York, NY 10025In-Person
Business Services
5 - 7 years of experience
Yesterday
Be an Early Applicant
Job Overview by Ladders

Qualifications

  • 5-7+ years in a client-facing role.
  • Proven leadership skills with experience in managing client service teams.
  • Strong understanding of customer service with a focus on satisfaction and delivery.
  • Expertise in CRM platforms and emerging AI technologies.
  • Excellent stakeholder management and relationship-building abilities.
  • Advanced analytical skills with a data-driven approach.
  • Strong verbal and written communication with the capacity to influence others.
  • Curiosity for AI and a commitment to responsible practices.

Responsibilities

  • Serve as a senior escalation point for high-profile client issues, coordinating with teams for resolution.
  • Collaborate with product and tech teams to ensure service levels meet client expectations.
  • Lead continuous improvement initiatives using data insights to enhance processes.
  • Manage and develop client service team members, overseeing hiring and performance management.
  • Represent the client service function in strategic cross-functional initiatives.

Benefits

  • Comprehensive medical, dental, and vision insurance.
  • Generous parental leave and paid time off policies.
  • 401(k) plan with employee and company contributions.
  • Life, disability, and accident insurance coverage.
  • Discounted employee stock purchase plan.
  • Tuition reimbursement for ongoing education.
Full Job Description
Skills and Competencies
  • 5-7+ years experience in a client facing role
  • Strong leadership capability with experience inspiring, developing, and managing high-performing client service teams
  • Deep understanding of customer service principles with a proven ability to enhance customer satisfaction and service delivery
  • Expertise in CRM platforms and customer service technologies, including emerging AI-driven solutions
  • Excellent stakeholder management skills with the ability to build strong relationships internally and externally
  • Advanced analytical and problem-solving skills with a data-driven approach to decision making
  • Strong communication skills, both written and verbal, with the ability to influence senior stakeholders
  • High attention to detail combined with adaptability, creativity, and a continuous improvement mindset
  • Basic understanding of artificial intelligence concepts, with curiosity and enthusiasm for learning how AI tools can be used to improve processes and drive efficiency. Interest in exploring AI systems and a willingness to develop awareness of responsible AI practices, including risk management and ethical use

Education
  • Bachelor's degree required
  • Degree in Computer Science, Finance, or Accounting preferred
  • Ongoing professional development or certifications in customer success, leadership, or technology are advantageous

Responsibilities

This role is responsible for leading and overseeing the delivery of client service operations, ensuring performance targets, staffing plans, and service quality are consistently achieved.
  • Act as a senior escalation point for high-profile client issues, managing resolution with internal teams and senior customer stakeholders
  • Partner with product and technical teams to ensure service levels meet customer expectations and align with business objectives
  • Drive continuous improvement initiatives, using data insights to enhance processes, performance metrics, and customer experience
  • Manage, coach, and develop team members, including hiring, performance management, and skills development planning
  • Represent client service in cross-functional initiatives, contributing to strategic projects and raising the profile of the function internally

About the Team

The Client Service team is a dynamic, customer-centric group dedicated to delivering exceptional service and driving long-term client success. The team partners closely with product, technology, and commercial functions to ensure best-in-class customer experience. This is an opportunity to join a high-impact function within a fast-paced, global organization, where leadership, collaboration, and customer focus are at the core of everything we do.

For US-based roles only: the anticipated hiring base salary range for this position is $135,700.00 - $196,750.00, depending on factors such as experience, education, level, skills, and location. This range is based on a full-time position. In addition to base salary, this role is eligible for incentive compensation. Moody's also offers a competitive benefits package, including not but limited to medical, dental, vision, parental leave, paid time off, a 401(k) plan with employee and company contribution opportunities, life, disability, and accident insurance, a discounted employee stock purchase plan, and tuition reimbursement.

About Moody's Investors Service

Moody's Investors Service is a bond credit rating business that provides research, credit rating, and financial risk analysis services. The company’s ratings and analysis track debt that covers various countries, corporate issuers, public finance issuers, and structured finance obligations. Additionally, the company also offers predictive ratings, research and investor briefings, pricing and valuation tools, and credit opinions. The company’s primary goal is to help investors analyze the credit risks associated with fixed-income securities. Moody’s Investor Service rates debt securities in several market segments related to public and commercial securities in the bond market. These include government, municipal and corporate bonds; managed investments such as money market funds, fixed-income funds, and hedge funds; financial institutions that include banks and non-bank finance companies; and asset classes in structured finance. Considered one of the Big Three credit rating agencies, Moody’s Investor Service employs approximately 6,100 people worldwide and maintains a presence in 28 countries. Moody’s Investor Service was founded by John Moody in 1999 and is headquartered in New York City, United States.

Moody's Investors Service Careers

Join the esteemed team at Moody's Investors Service, a leading global provider of credit ratings, research, and risk analysis. This is a prime opportunity to be part of a company that values professional growth, leadership, and innovation in the financial industry.

Work You’ll Do

At Moody's Investors Service, the focus is on empowering the financial community to make better decisions through high-quality, independent, and rigorous analytics. The team at Moody's Investors Service is dedicated to maintaining and enhancing the transparency, integrity, and efficiency of global markets.

Explore Job Opportunities and Internships

Moody's Investors Service offers a variety of career paths, including full-time positions and internships that provide valuable industry experience. The company is committed to fostering a culture of excellence where skilled, passionate, and solution-driven team players thrive.

Innovative Work Environment

Engage in work that matters with a team that combines deep industry expertise with innovation to deliver insights that matter to global markets. Moody's Investors Service is at the forefront of integrating cutting-edge technology and data analysis in the financial sector.

Professional Growth and Development

Moody's Investors Service believes in future-proofing careers by offering unmatched opportunities for professional development and advancement. Whether through leadership programs, diversity training, or networking events, employees are equipped to excel in their careers and contribute to the company's success.

Benefits and Culture

The culture at Moody's Investors Service is built on a foundation of respect, integrity, and inclusion. Employees enjoy comprehensive benefits designed to support their health, well-being, and financial security. The company's commitment to diversity and inclusive growth makes it a leader not just in financial services, but also as an employer of choice.

Join the Team

Discover the range of positions available, from analyst roles to leadership opportunities. Moody's Investors Service is actively hiring and looking for individuals who bring creativity, teamwork, and a strong work ethic to the table.

Prepare for Your Interview

To join Moody's Investors Service, start by tailoring your resume to highlight relevant skills and experiences. Prepare for your interview by researching the company's impact on the financial industry and come ready to discuss how your background aligns with the company's goals and values.

Stay Connected

Keep up to date with the latest from Moody's Investors Service by following their career blog. Gain insights from insiders, and stay informed about new job openings and industry news.

Career Advancement at Moody's Investors Service

With a steadfast commitment to nurturing talent and a clear path for career advancement, Moody's Investors Service remains a top choice for professionals aiming to excel in the financial sector. Explore how you can contribute to and benefit from the company's legacy of success.

Search Moody's Investors Service Jobs

Find the position that matches your skills and interests. Moody's Investors Service is looking for dedicated, curious, and innovative professionals to join their team. Explore the exciting and rewarding opportunities that await at Moody's Investors Service.
Learn more about Moody's Investors Service
Industry
Finance & Insurance
Founded
1900
* Ladders Estimates

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