Moody's Investors Service

Let's begin! Asst Dir-Product Consultant - Entity Data Products (14370)

Moody's Investors Service • $103K — $150K *
King Of Prussia, PA 19406In-Person
Information Technology
5 - 7 years of experience
Today
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Job Overview by Ladders

Qualifications

  • 5-7 years of relevant experience, including 3 years with Entity Data solutions and client guidance.
  • Technical understanding of APIs, data integration, and platforms like Databricks.
  • Ability to resolve moderately complex technical queries with guidance.
  • Strong communication skills to articulate technical concepts to various stakeholders.
  • Experience collaborating with Product Management, Engineering, and Customer Engagement teams.
  • Comfortable partnering with leadership on strategy for complex accounts.
  • Proficient in AI concepts with experience in implementing AI tools for operational efficiency.

Responsibilities

  • Resolve complex Entity Data customer issues in partnership with the Strategic Resolution Team Lead.
  • Collaborate with Product Management, Engineering, and Customer Engagement on multi-domain issues.
  • Conduct root cause analysis and assist in implementing identified fixes.
  • Maintain comprehensive case documentation for timely resolution.
  • Engage with customers on assigned issues and assist in case prioritization.
  • Participate in continuous learning initiatives to build expertise.

Benefits

  • Medical, dental, and vision coverage.
  • Parental leave and paid time off.
  • 401(k) plan with employee and company contributions.
  • Life, disability, and accident insurance.
  • Discounted employee stock purchase plan.
  • Tuition reimbursement.
Full Job Description
Skills and Competencies
  • Minimum of 5 years of relevant professional experience, including at least 3 years of experience with Entity Data solutions, covering data, application programming interfaces and data structures, with a growing ability to guide clients on day-to-day usage
  • Working technical understanding of application programming interfaces, data integration and data distribution platforms, with some exposure to Databricks or similar cloud-based data environments
  • Ability to investigate and resolve moderately complex technical queries under guidance, escalating highly complex or cross-domain issues as needed
  • Good verbal and written communication skills, with the ability to explain technical details clearly to customers and internal stakeholders
  • Experience partnering with Product Management, Engineering and Customer Engagement colleagues to support the resolution of customer issues
  • Comfortable working closely with leadership on case strategy, prioritization and customer communication for complex accounts
  • Ability to contribute to root cause analysis and support the implementation of fixes identified by the team
  • Demonstrated proficiency in artificial intelligence concepts, with hands-on experience using AI tools to streamline workflows and enhance operational efficiency. Proven ability to implement AI-powered solutions to solve business challenges. Demonstrates a growing awareness of AI risk management and a commitment to responsible and ethical AI use

Education
  • Bachelor's degree in Finance, Information Technology or a related field, or equivalent practical experience

Responsibilities

Resolves moderately complex Entity Data customer issues while supporting strategic customer outcomes and operational excellence
  • Resolve moderately complex Entity Data-related customer issues in close partnership with the Strategic Resolution Entity Data Team Lead, escalating highly complex or cross-domain cases as needed (30%)
  • Partner with Product Management, Engineering and Customer Engagement colleagues to support the resolution of multi-domain issues (20%)
  • Contribute to root cause analysis and support the implementation of fixes identified by the team (15%)
  • Maintain accurate case documentation and follow defined processes to ensure timely, high-quality resolution (15%)
  • Support customer interactions on assigned cases and work closely with the Strategic Resolution Entity Data Team Lead on case strategy and prioritization (10%)
  • Participate in knowledge sharing and continuous learning to build domain expertise over time (10%)

About the Team

The Strategic Resolution team is a single, accountable organization that owns customer outcomes end-to-end by combining engineering depth, product expertise and proactive ownership. The team manages strategic account reliability across products and business units, resolves complex technical issues and serves as a cross-product subject matter expert group. Working closely with Product Management and Engineering, the team identifies and addresses root causes to deliver scalable, lasting improvements to the customer experience. By joining the team, you will contribute to a customer-first environment that leverages advanced technologies and AI-enabled practices to accelerate investigations, improve knowledge sharing and enhance service delivery.

For US-based roles only: the anticipated hiring base salary range for this position is $103,800.00 - $150,600.00, depending on factors such as experience, education, level, skills, and location. This range is based on a full-time position. In addition to base salary, this role is eligible for incentive compensation. Moody's also offers a competitive benefits package, including not but limited to medical, dental, vision, parental leave, paid time off, a 401(k) plan with employee and company contribution opportunities, life, disability, and accident insurance, a discounted employee stock purchase plan, and tuition reimbursement.

About Moody's Investors Service

Moody's Investors Service is a bond credit rating business that provides research, credit rating, and financial risk analysis services. The company’s ratings and analysis track debt that covers various countries, corporate issuers, public finance issuers, and structured finance obligations. Additionally, the company also offers predictive ratings, research and investor briefings, pricing and valuation tools, and credit opinions. The company’s primary goal is to help investors analyze the credit risks associated with fixed-income securities. Moody’s Investor Service rates debt securities in several market segments related to public and commercial securities in the bond market. These include government, municipal and corporate bonds; managed investments such as money market funds, fixed-income funds, and hedge funds; financial institutions that include banks and non-bank finance companies; and asset classes in structured finance. Considered one of the Big Three credit rating agencies, Moody’s Investor Service employs approximately 6,100 people worldwide and maintains a presence in 28 countries. Moody’s Investor Service was founded by John Moody in 1999 and is headquartered in New York City, United States.

Moody's Investors Service Careers

Join the esteemed team at Moody's Investors Service, a leading global provider of credit ratings, research, and risk analysis. This is a prime opportunity to be part of a company that values professional growth, leadership, and innovation in the financial industry.

Work You’ll Do

At Moody's Investors Service, the focus is on empowering the financial community to make better decisions through high-quality, independent, and rigorous analytics. The team at Moody's Investors Service is dedicated to maintaining and enhancing the transparency, integrity, and efficiency of global markets.

Explore Job Opportunities and Internships

Moody's Investors Service offers a variety of career paths, including full-time positions and internships that provide valuable industry experience. The company is committed to fostering a culture of excellence where skilled, passionate, and solution-driven team players thrive.

Innovative Work Environment

Engage in work that matters with a team that combines deep industry expertise with innovation to deliver insights that matter to global markets. Moody's Investors Service is at the forefront of integrating cutting-edge technology and data analysis in the financial sector.

Professional Growth and Development

Moody's Investors Service believes in future-proofing careers by offering unmatched opportunities for professional development and advancement. Whether through leadership programs, diversity training, or networking events, employees are equipped to excel in their careers and contribute to the company's success.

Benefits and Culture

The culture at Moody's Investors Service is built on a foundation of respect, integrity, and inclusion. Employees enjoy comprehensive benefits designed to support their health, well-being, and financial security. The company's commitment to diversity and inclusive growth makes it a leader not just in financial services, but also as an employer of choice.

Join the Team

Discover the range of positions available, from analyst roles to leadership opportunities. Moody's Investors Service is actively hiring and looking for individuals who bring creativity, teamwork, and a strong work ethic to the table.

Prepare for Your Interview

To join Moody's Investors Service, start by tailoring your resume to highlight relevant skills and experiences. Prepare for your interview by researching the company's impact on the financial industry and come ready to discuss how your background aligns with the company's goals and values.

Stay Connected

Keep up to date with the latest from Moody's Investors Service by following their career blog. Gain insights from insiders, and stay informed about new job openings and industry news.

Career Advancement at Moody's Investors Service

With a steadfast commitment to nurturing talent and a clear path for career advancement, Moody's Investors Service remains a top choice for professionals aiming to excel in the financial sector. Explore how you can contribute to and benefit from the company's legacy of success.

Search Moody's Investors Service Jobs

Find the position that matches your skills and interests. Moody's Investors Service is looking for dedicated, curious, and innovative professionals to join their team. Explore the exciting and rewarding opportunities that await at Moody's Investors Service.
Learn more about Moody's Investors Service
Industry
Finance & Insurance
Founded
1900
* Ladders Estimates

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