About the Position: An ideal candidate for this position will have a strong understanding of leave management processes, vendor capabilities, compliance considerations, and a curiosity around leave solutions in the market. Working in tandem with Marketing, Sales and Client Service, this individual will provide support related to leave management services - from RFP through ongoing service support with vendor partners. Effective communication, collaboration, and organization are critical for success in this role.
Key Responsibilities: - Operates as subject matter expert for leave management processes and services.
- Provides active engagement in broker and client facing conversations.
- Supports implementation processes for leave solutions, ensuring seamless delivery and client satisfaction.
- Partners with vendor and carrier teams to navigate complex claim escalations and resolve ongoing administration challenges.
- Builds relationships with internal colleagues as well as broker, vendor, TPA, & carrier partners.
- Monitors federal and state leave legislation and industry processes for perspective on evolving administration and regulatory requirements.
- Supports scalability and integration across cross-functional teams and ensures alignment to overall business goals and other key performance indicators (KPIs.)
- Supports organizational strategy and manages execution of continuous improvement initiatives.
Qualifications: - Bachelor's degree or related industry experience
- 5+ years in leave management related role within carrier, TPA or similar organization
- Deep understanding of leave management processes, compliance, vendors/TPAs, integrated carrier offerings, and state-mandated disability and PFL compliance
- Thrives in a fast-paced environment and comfortable with organizational change and balancing competing priorities
- Resilient and adaptable, maintaining a positive attitude and serving as a trusted resource
- Effective communicator with ability to collaborate cross-functionally
- Strong sense of curiosity and willingness to learn
- Team-oriented mindset
- Strong organizational skills and attention to detail
Work Location: This is a 100% remote position working in your local time zone. Access to a local office may be available upon request.
Compensation:The expected salary range for this position is $100,000 to $130,000 and will be impacted by factors such as the successful candidate's skills, experience and working location, as well as the specific position's business line, scope and level. HUB International is proud to offer comprehensive benefit and total compensation packages which could include health/dental/vision/life/disability insurance, FSA, HAS and 401(k) accounts, paid-time-off benefits such as vacation, sick, personal, floating holidays and company holidays. In addition, eligible annual bonuses, equity and commissions may be available for some positions.
#SPGDepartment Account Management & Service
Required Experience: 5-7 years of relevant experience
Required Travel: Up to 25%
Required Education: Bachelor's degree (4-year degree)
