Chewy

Learning Operations Manager

Chewy$75K — $95K *
Education, Government & Non-Profit
Less than 5 years of experience
Job Overview by Ladders

Qualifications

  • BA, BS or equivalent experience
  • 4+ years of successful training experience
  • 2-4+ years of team leadership in training/HR
  • 2-4+ years in an Operations or process improvement role
  • Proficiency in MS Office and computer skills
  • Strong understanding of warehouse processes and flow
  • Effective communication skills, both verbal and written
  • Willing to work flexible schedules as needed
  • Must be willing to travel

Responsibilities

  • Lead development and performance feedback for learning coordinators and trainers
  • Identify and address gaps in the learning process
  • Design training programs with the Regional Learning Manager
  • Recruit and oversee on-the-floor trainers
  • Conduct train-the-trainer and leadership training
  • Facilitate learning sessions with various job roles
  • Coordinate training across multiple shifts and areas
  • Maintain communication with Operations, HR, and Recruiting teams
  • Assess training processes based on operational knowledge

Benefits

  • Opportunity to work within a dynamic learning team
  • Engagement in impactful training program development
  • Potential for career advancement within Chewy
  • Travel opportunities that enhance professional experience
  • Flexibility in work schedule to accommodate various needs
Full Job Description
Job Description:

Chewy is looking for a Learning Operations Manager to join our Learning Team! The ideal candidate...

What you'll do:
  • Lead and support ongoing development, provide regular performance feedback for team of Learning Coordinators and large team of on-the-floor trainers
  • Identify needs or gaps in learning process and in consultation with Operations Teams
  • Design training and development programs based on the organizational needs in consultation with Regional Learning Manager
  • Recruit and observe team of on the floor trainers for process training
  • We are looking for someone who can conduct train-the-trainer sessions and Leadership training and conduct remediation training as needed
  • Facilitate courses or learning sessions with all process job roles and with Leadership as needed
  • Coordinate all training conducted across shifts and areas
  • Maintain daily communication with Operations, HR, Recruiting and other teams
  • Maintain knowledge of operation processes for ongoing assessment of the training process
  • Fulfill additional responsibilities as assigned

What you'll need:
  • BA, BS or equivalent experience
  • 4+ years of successful training experience and validated proficiency in delivering and crafting training
  • 2-4+ years guiding a team within a training/learning, HR or similar function
  • 2-4+ year in Operations or process improvement role
  • Proficiency in computer usage, email, MS Office (Word, PowerPoint, and Excel, Outlook)
  • Understanding of fulfillment/distribution center/warehouse processes and flow
  • Well-developed observational and analytical skills
  • Effective verbal and written communications skills
  • Able to work flexible schedules / shifts as needed for 7 day operation
  • Validated skills for planning daily/weekly tasks and adapting to contending demands
  • Strong skills developing relationships across all levels and functions
  • Must be willing to travel

Bonus:
  • Instructional design using ADDIE, TWI model, or similar
  • Facilitation and presentation skills
  • Ability to work in a fast-paced distribution environment
  • Must be self-motivated and able to work in a team-oriented environment with an emphasis on total customer satisfaction
  • Detail oriented and accurate with the ability to focus attention on details
  • Ability to prioritize, lead and complete projects with tight deadlines
  • Familiarity with process improvement methodologies such as LEAN or Six Sigma

Does this sound like you? If so, we would love to hear from you!

About Chewy

At Chewy, we view pets (and pet parents) as family and are obsessed with meeting their needs and exceeding customer expectations through every interaction. Customers love shopping our wide selection of products including more than 65,000 items (including our Private brands and Healthcare products), which we offer at competitive prices and fast 1-2 day shipping. Chewy’s commitment to customer service is the core of our brand, and our customers love us for it. We “WOW” pet parents through 24/7 assistance, advice and encouragement every day of the year. We make pet parenting easy with our convenient Autoship subscription program—which allows our customers to schedule their orders, so they never run out of their pet food, supplies and medication they need. Chewy is an experience company built on the back of product and technology. Innovation drives our operations and our team is constantly striving to find new and better ways to improve. From an easy-to-navigate website and highly-rated mobile apps, to detailed order tracking and personalized “Pet Profile” features, we are transforming the way pet parents shop.

Chewy Careers

Join the vibrant team at Chewy, where we offer exceptional job opportunities to advance your career in the dynamic world of e-commerce. As a leading company in the pet industry, Chewy is dedicated to making pet care easier and more enjoyable for pet parents everywhere. Work You’ll Do At Chewy, we are constantly on the lookout for passionate, driven professionals to join our diverse team. Whether you're seeking a position in IT, customer service, marketing, or logistics, Chewy provides a platform for professional growth and innovation in every career path. Our commitment to leadership and diversity training ensures that every team member is equipped with the skills to lead and innovate. By joining Chewy, you will work alongside a team of dedicated professionals who are always pushing the boundaries of what's possible in e-commerce and customer service. Internship and Employment Opportunities Chewy offers a variety of internship and employment opportunities that cater to a wide range of skills and interests. Our internships provide invaluable hands-on experience, helping you to enhance your resume and prepare for a full-time position within our company. Chewy is not just about hiring employees; it's about nurturing future leaders. Benefits and Culture At Chewy, we believe that the well-being of our team is paramount. We offer a comprehensive benefits package that supports the health, financial security, and work-life balance of our employees. Our culture is centered on open communication, respect, and a shared passion for our mission. We celebrate diversity and are committed to creating an inclusive environment for all team members. Innovation and Growth Chewy is at the forefront of innovation in the pet industry. We are constantly exploring new technologies and strategies to enhance our services and expand our market reach. This focus on innovation drives our company's growth and offers our team members numerous opportunities to get involved in exciting projects and advance their careers. Networking and Professional Development We encourage our employees to engage in networking and professional development activities that can enhance their career prospects. Chewy supports various initiatives, including workshops, seminars, and training sessions, to help our team members grow their professional network and develop new skills. Join Our Team Explore the job opportunities at Chewy by searching open positions that match your skills and interests. We are looking for curious, creative, and solution-driven team players who are ready to take their career to the next level. Stay Connected Keep up to date with career tips, insider perspectives, and industry-leading insights you can put to use today—all from the people who work here at Chewy. Job Alert Emails Personalize your subscription to receive job alerts, latest news, and insider tips tailored to your preferences. Discover the exciting and rewarding career opportunities that await you at Chewy. Chewy is more than a company; it's a community where you can grow your career and make a difference. Join us in our mission to be the most trusted and convenient online destination for pet parents (and partners) everywhere.
Learn more about Chewy
Size
21,300 employees
Market Cap
$15.9 billion
Industry
Net Income
-$174.4 million
Founded
2011
5 Year Trend
+136.6%
Revenue
$6.4 billion
NASDAQ

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