TaskUs

Learning Experience Manager - Emergency Response/Tier 1

TaskUs • $97K — $145K *
US-AnywhereRemote in Detroit, MI
Education, Government & Non-Profit
5 - 7 years of experience
Today
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Job Overview by Ladders

Qualifications

  • Five years of training experience required
  • Two years of management experience required
  • Two years of BPO experience required
  • Strong written and verbal communication skills
  • Proficient in Microsoft Office and Google Suite applications
  • Strong coaching and mentoring skills
  • Ability to work flexible hours including weekends and holidays

Responsibilities

  • Maintain the training schedule across departments to ensure transparency
  • Update rosters daily to reflect employee changes
  • Create seats for new training staff including job descriptions and pay ranges
  • Conduct interviews for new training staff focusing on skillset and culture fit
  • Onboard new training staff with an overview of company culture and job expectations
  • Grade training staff on performance using KPIs
  • Develop training staff through continued education and certifications in their field

Benefits

  • Access to resources and tools for effective training material creation
  • Opportunity to develop and advance in a dynamic training environment
  • Strong emphasis on teamwork and collaboration across departments
  • Positive feedback culture fostering personal and professional growth
  • Focus on innovative training methodologies to enhance learning experience
Full Job Description
Job Description

The Learning Experience Manager will be responsible for coordinating, organizing, and implementing all of our training programs. They will work closely with our Learning Experience Leaders and other site managers daily to ensure the quality of all programs and to execute and deliver world-class training for all of our teammates and future leaders.

Responsibilities include but are not limited to:
  • Maintain Training Schedule for Sites: This is to be worked on daily to ensure transparency with other departments
  • Update all Spreadsheets for rosters for Team: This is to be worked on daily, as employees are added or deleted.
  • Create Seats for New Training Staff: This includes updated job descriptions, duties, and pay ranges
  • Interview for New Training Staff: This should include interview questions regarding skillset and culture
  • Onboard Training Staff: Complete overview of TaskUs culture and Job Expectations
  • Set Job Expectations with Training Staff: This includes all policies and procedures for training staff
  • Grade Training Staff on Training Skill Sets: This is where the KPIs are assessed and measured
  • Develop Training Staff and Leadership with education and certifications: In the area of continued education, trainers are expected to take classes/certs
  • Observe Training Staff during training classes: To maintain excellence in their performance, observations will be conducted
  • Provide Positive and Constructive Feedback: Coaching and mentoring each trainer for improvements and praise
  • Provide KPIs and standards for each quarter for Training Staff: This is setting goals for each trainer quarterly
  • Provide tools/resources to assist in excellent training material creation: Give access to all resources to maintain job function
  • Document information on each Training Staff Member: Maintain electronic records to each trainer
  • Receive and analyze training evaluation forms for each class: Look for trends and patterns to help improve the training department
  • Create and maintain training methodologies for the training department: Find innovative ways to enhance the training experience
  • Develop training courses to further educate current employees: To further educate our employees for possible higher positions
  • Maintain strong communication with Recruiting and Operations: Co-create a strong cycle from pipeline to production
  • Ensure the accountability of the positions to which responsibilities have been delegated in the safety and health management system.

  • Define and allocate the financial and technical resources and personnel necessary for the design, implementation, review, evaluation and improvement of prevention and control measures so that those responsible for occupational health and safety in the company can satisfactorily perform their duties.
  • Adopt effective provisions for the management of hazards and risks of workers and/or contractors, equipment and facilities.
  • Collaborate in the development of activities
  • Ensure the training of workers in the aspects of occupational health and safety, within the working day.
  • Maintain communication with the personnel in order to know their needs in terms of Occupational Safety and Health.
  • Ensure that the appropriate personal protective equipment is used and maintained in good condition for each task.
  • Ensure the good order and cleanliness of their area.
  • Immediately report acts, unsafe conditions, adverse health conditions, emergencies, environmental impacts or possible environmental impacts, accidents and near misses, safety risks, process failures, nonconforming products and others that may affect safety and health.
  • To take integral care of their health and to perform work activities in a safe manner.
  • Communicate all suggestions and consult all concerns related to occupational health and safety.
  • Before starting any activity, identify and analyze risk situations and report to the manager if necessary.
  • Participate in the identification of hazards, evaluation and risk assessment.
  • Know and apply the actions described in the emergency plan.

Qualifications
  • Five years of training experience
  • Two years of management experience
  • Two years of BPO Experience
  • Strong written and verbal communication skills
  • Strong coaching and mentoring skills
  • Strong will to learn and adapt to quick change
  • Proficient in Microsoft Office and Google Suite applications required
  • Strong, confident, and effective verbal and written communication skills are required.
  • Strong interpersonal, conflict management, and mentoring skills
  • Ability to work on a flexible schedule including weekends, holidays, evenings, and long hours.
  • High energy, enthusiastic, motivational training style
  • Strong organizational, planning, project management, problem resolution, communication, presentation, facilitation, and influencing skills are required.

About TaskUs

TaskUs is a business process outsourcing company that provides customer support, content moderation, and back-office support to businesses. The company was founded in 2008 by Bryce Maddock and Jaspar Weir and is headquartered in Santa Monica, California. TaskUs has over 20,000 employees and serves clients in industries such as e-commerce, social media, and healthcare. The company has received several awards for its workplace culture and was named one of the best places to work by Glassdoor in 2019.
Learn more about TaskUs
Size
23,000 employees
Market Cap
$1.5 billion
Industry
Business Services
Founded
2008
NASDAQ
TASK
* Ladders Estimates

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