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Job Category
Operations
Job Details
The Experience
CSMs own the ongoing relationship with a customer after the sale — making sure customers actually get value from what they bought. The job is full of real, repeatable work: preparing for customer conversations, spotting accounts at risk, planning renewals, keeping relationships healthy. We're reimagining their experience of work, with AI built directly into it.
That's where you come in. You'll own the learning experience that helps CSMs do their core jobs better. You'll build training content that prioritizes practice over theory, ship fast, and hold a high bar for whether what we make genuinely changes how people work.
What You'll Actually Be Doing
Design and develop interactive training that helps CSMs do their real jobs better — built around hands-on practice, with AI integrated into the workflow.
Build both on-demand and train-the-trainer options so the training scales beyond what any small team can deliver live
Create and maintain practical resources — job aids, task- and tool-specific guides — that keep people engaged and learning over time
Help define how training gets delivered: what our team designs directly versus what's delivered through regional readiness, onboarding, and product enablement partners. Host or co-host training sessions as needed.
Drive planning and content development for role-based training, partnering with product and project leads to bring newly released capabilities to life for frontline teams
Help shape the standards for training content — quality, consistency, and how it stays current as tools and workflows change
Plan and present at events, from large global sessions to smaller regional and community calls; build networks of expert practitioners and bring their feedback back to shape what we build
Use feedback from the people you're training — surveys, direct input from the field, and how content actually performs — to continually refine and improve what you build
You're Our Person If…
You have hands-on experience designing effective learning experiences at scale
You genuinely connect with end users, meet them where they are, and design with their real needs in mind — no "us vs. them" mentality
You have a strong foundation in learning experience or instructional design, and a developed POV on what makes training actually stick
Strong facilitation skills — you're comfortable running engaging sessions with the field, live or virtual
You can move fast, work lean, and find creative solutions without getting stuck in process or perfectionism
You're energized by testing new approaches, learning from what doesn't work, and iterating quickly based on feedback
You have strong communication and storytelling skills, whether you're facilitating a session, writing copy, or explaining a complex idea to a mixed audience
You thrive in fast-paced, heavily matrixed environments where priorities shift and you're balancing several workstreams at once
Even Better If…
You’ve delivered effective learning experiences across distributed organizations, including sales enablement
You've built train-the-trainer programs or "learn by doing" curricula — not slideware, but experiences that drive real behavior change
You've used AI tools confidently in your own work and can teach from genuine fluency
You have a background in adult learning, UX/human-centered design, or content design
You're comfortable scripting and producing short demo or explainer videos — not full production, but enough to turn a feature into a clear, watchable walkthrough
You've partnered with enablement delivery or readiness teams and know how to hand off content so it meets their needs and lands well
At Salesforce, we believe in equitable compensation practices that reflect the dynamic nature of labor markets across various regions.
The typical base salary range for this position is $143,400 - $216,900 annually. In select cities within the San Francisco and New York City metropolitan area, the base salary range for this role is $172,200 - $236,700 annually.
The range represents base salary only, and does not include company bonus, incentive for sales roles, equity or benefits, as applicable.
