Qualifications

• Bachelor's degree or equivalent experience with 3+ years in a leadership role
• Experience in hospitality, service environments, or adult learning
• Strong facilitation, coaching, and stakeholder collaboration skills
• Passion for people development and alignment with Four Seasons values

Responsibilities

• Lead and execute the hotel's learning and development strategy aligned to business goals
• Partner with leaders to identify skill gaps and enhance team performance
• Build a culture of continuous learning and service excellence
• Design and deliver learning programs that improve performance and guest experience
• Coach managers and support onboarding and early success of new leaders
• Drive training consistency through Certified Designated Trainers and leadership partnerships
• Analyze guest feedback and operational data to implement performance improvements

Benefits

• Opportunity to shape a high-impact learning culture
• Career growth within a globally recognized luxury brand
• Competitive benefits and a people-first workplace
• Meaningful work that influences both employee and guest experience
• ZERO-COST Medical, Dental and Vision Insurance for you and your eligible dependents after 30 days
• MATCHED 401(k) Retirement Plan after 1 year
• COMPLIMENTARY and DISCOUNTED Employee Travel program after 6 months around the world
• COMPLIMENTARY daily Employee Meals
• DISCOUNTED Parking and Public Transportation
• COMPLIMENTARY Laundry
• ROBUST TIME OFF PLAN: Paid Time Off, Holidays, Personal Days, Floating Holidays