The Learning & Development Manager serves as a strategic leader responsible for building a skills-based, data-driven, and AI- forward learning ecosystem that supports workforce capability, regulatory compliance, and organizational performance across Tanner Health's multi-site care environment. This leader partners with executives, clinical leaders, and HR stakeholders to design and deliver scalable solutions that enhance employee capability, accelerate internal mobility, and support a culture of continuous learning aligned to Tanner's People Pillar goals.
Education
Bachelor's Degree Required
Experience
* Five years of related experience. Requires a working knowledge of standard practices and procedures.
Qualifications
*5+ years in learning & development and content development and design. 2+ years of people management experience required.
*Healthcare regulatory and compliance knowledge preferred.
*Demonstrated competency in program development for web-based learning management systems required.
*AI fluency and digital learning innovation preferred.
*Strategic workforce planning & skills architecture preferred.
*Change leadership and stakeholder influence.
*Demonstrated ability to coach and develop others, provide feedback, deliver effective instruction and guide employee development.
*Data analytics and performance measurement.
*Knowledge of instructional design techniques and adult learning theory.
*Proven ability to organize and prioritize in order to successfully bring multiple projects and complex initiatives to completion.
Licenses and Certifications
* CPTD or other L&D Certification Preferred
* SHRM-CP or equivalent HR certification Preferred
* Must obtain CHHR (ASHHRA) within 24 months of hire
Functions
Area of Responsibilities
Learning Strategy & Workforce Capability: Develop and execute a system-wide learning and skills strategy aligned to organizational priorities. Lead enterprise skills gap assessments to inform workforce planning and development. Partner with other HR areas and operational leaders to support career pathways and internal mobility.
Compliance Readiness: Ensure all learning programs meet regulatory, accreditation, and licensure requirements (e.g. TJC, CMS, etc.). Oversee competency frameworks for clinical staff, non-clinical staff, and leadership development. Support readiness for audits and surveys through training compliance and documentation.
Learning Experience & Program Design: Design and deliver modern learning experiences that include blended learning (digital, classroom, simulation, virtual reality augmentation) micro learning, just-in-time training, leadership and front line development programs, and Train the Trainer. Oversee LMS and learning experience platforms.
Data, Analytics, & ROI: Establish KPIs for learning effectiveness that include, but are not limited to: skill acquisition, engagement and completion, and impact on performance and retention. Use analytics to drive continuous improvement and executive reporting. Translate learning outcomes in to business impact metrics.
Team Leadership & Operations: Lead and develop a team of Learning & Development professionals. Manage vendor relationships and training budget. Drive operational excellence, scalability, and cost efficiency.
AI-Enabled Learning & Innovation: Lead adoption of AI-powered learning platforms and tools. Implement personalized, adaptive learning pathways leveraging AI-driven insights. Explore and deploy AI agents to aid content creation, deliver just-in-time learning support, and improve knowledge access and workforce productivity. Ensure ethical, compliant use of AI in learning environments as approve by Tanner Health's AI Committee.
Culture & Employee Experience: Forster a culture of continuous learning and growth. Serve as internal consultant to leaders on development strategies. Align learning programs with employee engagement and retention goals.
Required Knowledge & Skills
Education: Bachelor's Degree required
Experience: Five years of related experience. Requires a working knowledge of standard practices and procedures.
Licenses and Certifications
* CPTD or other L&D Certification Preferred
* SHRM-CP or equivalent HR certification Preferred
* Must obtain CHHR (ASHHRA) within 24 months of hire
Qualifications
*5+ years in learning & development and content development and design. 2+ years of people management experience required.
*Healthcare regulatory and compliance knowledge preferred.
*Demonstrated competency in program development for web-based learning management systems required.
*AI fluency and digital learning innovation preferred.
*Strategic workforce planning & skills architecture preferred.
*Change leadership and stakeholder influence.
*Demonstrated ability to coach and develop others, provide feedback, deliver effective instruction and guide employee development.
*Data analytics and performance measurement.
*Knowledge of instructional design techniques and adult learning theory.
*Proven ability to organize and prioritize in order to successfully bring multiple projects and complex initiatives to completion.
Definitions
The Learning & Development Manager serves as a strategic leader responsible for building a skills-based, data-driven, and AI- forward learning ecosystem that supports workforce capability, regulatory compliance, and organizational performance across Tanner Health's multi-site care environment. This leader partners with executives, clinical leaders, and HR stakeholders to design and deliver scalable solutions that enhance employee capability, accelerate internal mobility, and support a culture of continuous learning aligned to Tanner's People Pillar goals.
Position Responsibilities
Contact with Others: Requires frequent contact with many persons at different levels inside and outside of the organization to carry out organization policies and programs and obtain willing acceptance, consent, or action.
Effect of Error: Probable errors may be serious and involve losses such as improper costs, overpayment, waste of material, damage to equipment, and delay in processing work. Effect usually confined within the organization. Most of work not subject to direct verification or check. Regularly works with some confidential data such as account, salaries, patient medical records, which if disclosed might have adverse internal or external effects.
People Management Responsibilities
Supervisory Responsibility: Supervises a small section of employees (up to 15); orients and trains employees; schedules, assigns, checks, and maintains flow of employees work; carries out most personnel decisions, and initiates minor personnel actions.
Work Environment/Physical Effort
Mental Demands: Work involves a variety of complex problems to be solved under general organization policies. Ingenuity and judgment are required to review facts, plan work, estimate costs, and deal with factors not easily evaluated, interpret results, draw conclusions, and take or recommend action. Solutions to problems often require coordination with other departments.
Working Conditions: Generally pleasant working conditions/normal office environment.
Working Conditions Aspects for Immunizations
Performs tasks involving contact with blood, blood-contaminated body fluids, other body fluids, or sharps (needles): No
Directly works with Patients less than 12 months of age: No
Physical Effort: Minimum physical effort - Physical demands encountered are those of a typical office job.
Physical Aspects
Bending: Occasional = 1% - 33% of the time
Typing: Frequent = 34% - 66% of the time
Manual Dexterity -- picking, pinching with fingers etc.: Occasional = 1% - 33% of the time
Feeling (Touch) -- determining temperature, texture, by touching: Not required
Hearing: Frequent = 34% - 66% of the time
Reaching -- above shoulder: Occasional = 1% - 33% of the time
Reaching -- below shoulder: Occasional = 1% - 33% of the time
Visual: Constant = 67% - 100% of the time.
Color Vision: Frequent = 34% - 66% of the time
Speaking: Frequent = 34% - 66% of the time
Standing: Frequent = 34% - 66% of the time
Balancing: Occasional = 1% - 33% of the time
Walking: Occasional = 1% - 33% of the time
Crawling: Not required
Running - in response to an emergency: Not required
Lifting up to 25 lbs.: Occasional = 1% - 33% of the time
Lifting 25 to 60 lbs.: Not required
Lifting over 60 lbs.: Not required
Handling -- seizing, holding, grasping: Occasional = 1% - 33% of the time
Carrying: Occasional = 1% - 33% of the time
Climbing: Not required
Kneeling: Not required
Squatting: Not required
Tasting: Not required
Smelling: Not required
Driving -- Utility vehicles such as golf carts, Gators, ATV, riding lawnmowers, skid steer, aerial lift: Not required
Driving -- Class C vehicles: Not required
Driving -- CDL class vehicles: Not required
N95 Respirator usage (PPE): Not required
Hazmat suit usage (PPE): Not required
Pushing/Pulling -- up to 25 lbs.: Occasional = 1% - 33% of the time
Pushing/Pulling -- 25 to 60 lbs.: Not required
Pushing/Pulling -- over 60 lbs. : Not required
