Cisco

Leader, Customer Quality Engineering

Cisco$187K — $237K *
Technical Services
8 - 10 years of experience
Job Overview by Ladders

Qualifications

  • Bachelor's or Master's degree in Engineering or related field.
  • 10+ years of quality or manufacturing engineering experience, including 3+ years in people leadership.
  • Deep expertise in Root Cause Analysis (RCA), data analytics, and quality risk mitigation.
  • Proven ability to influence executives and lead in complex, matrixed environments.
  • Strong communication skills; thrives in fast-paced, ambiguous settings.

Responsibilities

  • Lead a customer-centric quality engagement model for strategic customers, ensuring tailored support.
  • Own executive-level customer quality reviews, including performance metrics and risk mitigation plans.
  • Drive cross-functional collaboration across multiple departments to ensure corrective actions.
  • Leverage advanced data analytics to identify quality trends and address failures proactively.
  • Lead and develop a high-performing team focused on customer quality and product performance.

Benefits

  • Medical, dental, and vision insurance.
  • 401(k) plan with Cisco matching contributions.
  • Paid parental leave and short/long-term disability coverage.
  • Generous vacation policies, including flexible vacation time for exempt employees.
  • Opportunity for paid volunteer days and other wellness initiatives.
Full Job Description
The application window is expected to close on: 03/10/2026
Job posting may be removed earlier if the position is filled or if a sufficient number of applications are received.

The application window is expected to close on: February 14, 2026.

NOTE: Job posting may be removed earlier if the position is filled or if a sufficient number of applications are received.

Candidate must be local to the San Jose area, as this is a hybrid role.

Your Impact

As a Customer Quality Engineer Manager, you will be at the forefront of redefining Cisco's Quality Management System (QMS) for our most strategic customers. You will lead a team that delivers a "white glove" experience, driving direct, transparent engagements and deep Root Cause Analysis (RCA) insight discussions. Your leadership will help ensure top-tier product quality, tailored field mitigation, and proactive customer support for top accounts.
  • Lead a customer-centric quality engagement model for Cisco's most strategic customers, delivering transparent communication, deep RCA insights, and a "white glove" support experience.
  • Own executive-level customer quality reviews, including performance metrics, issue resolution, and proactive risk mitigation plans.
  • Drive cross-functional alignment across Quality, Engineering, CX, Supply Chain, and Operations to execute corrective actions, field mitigations, and escalations.
  • Leverage advanced data analytics to identify quality trends, support audits, and proactively address field and early-life failures.
  • Lead and develop a high-performing team responsible for customer quality, field remediation, and sustained product performance.


Minimum Qualifications
  • Bachelor's or Master's degree in Engineering or related field.
  • 10+ years of quality or manufacturing engineering experience, including 3+ years in people leadership.
  • Deep expertise in RCA, data analytics, and quality risk mitigation.
  • Proven ability to influence executives and lead in complex, matrixed environments.
  • Strong communication skills; thrives in fast-paced, ambiguous settings.


Preferred Qualifications
  • Experience supporting hyperscale/data center customers and networking hardware deployments.

About Cisco

Cisco Careers

Join the vibrant team at Cisco, a global leader in networking and cybersecurity solutions, where innovation and leadership thrive. Cisco offers a plethora of job opportunities that cater to a range of skills and experiences, making it an ideal place for both seasoned professionals and those seeking an internship to jumpstart their career. Work You’ll Do At Cisco, you’ll be part of a culture that values diversity, leadership, and professional growth. Engage in work that matters with a team that combines technology, creativity, and the power of human connection to redefine networking. Cisco’s commitment to innovation isn’t just about technology, but also about transforming the way we work and collaborate. Cisco’s employment philosophy supports career advancement and nurtures a leadership pipeline that is equipped with diversity training and opportunities for growth. Whether you’re applying your skills to drive our latest innovations or using our vast networking capabilities to solve complex problems, at Cisco, every role is impactful. Join Our Dynamic Team Explore job opportunities in areas ranging from engineering to marketing, sales to cybersecurity. Cisco is hiring individuals who are passionate, curious, and ready to drive change. Positions at Cisco offer competitive benefits, a supportive culture, and the chance to work with cutting-edge technology. Internship Programs Kickstart your career with a Cisco internship. Gain invaluable industry experience, enhance your resume, and build professional networks that last a lifetime. Our internships provide hands-on experience and the chance to work on projects that matter. Leadership and Development Cisco is committed to fostering leadership skills and providing employees with the training needed to succeed. Our leadership programs help you develop new skills, manage teams effectively, and lead with confidence. Cisco’s commitment to professional development ensures that your career path is as dynamic as our technologies. Benefits and Culture Cisco understands the importance of a balanced life. Our benefits package is designed to ensure that our team members are healthy, happy, and secure. At Cisco, you’ll find a supportive culture that encourages open communication, teamwork, and mutual respect. Stay Connected Join Cisco’s Talent Network Stay informed about new positions that match your skills and interests. At Cisco, we value the curiosity and unique perspectives of our team members. Subscribe to receive personalized job alerts and insider tips directly from our hiring managers. Explore Cisco Jobs Ready to advance your career at Cisco? Search open positions, prepare your resume, and get ready for an interview that could lead to your next big opportunity. At Cisco, we’re not just filling positions—we’re investing in leaders. Keep Up to Date Stay ahead with career tips, insider perspectives, and industry-leading insights you can put to use today—all from the people who work here. READ CAREERS BLOG Job Alert Emails Customize your subscription to receive job alerts, the latest news, and insider tips tailored to your preferences. Discover the exciting and rewarding career opportunities that await you at Cisco.
Learn more about Cisco
Size
79,500 employees
Market Cap
$194.5 billion
Industry
Net Income
$10.1 billion
Founded
2014
5 Year Trend
+1.4%
Revenue
$48 billion
NASDAQ

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