RH

Leader, Customer Experience

RH • $90K — $120K *
Tracy, CA 95376In-Person
Retail & Consumer Goods
Less than 5 years of experience
Today
Be an Early Applicant
Job Overview by Ladders

Qualifications

  • 4+ years in a customer-facing role; leadership experience preferred.
  • Proficient with Mac or Dell Operating Systems and PC applications.
  • Detail-oriented with a strong commitment to quality services.
  • Able to prioritize tasks and solve problems creatively.
  • Excellent interpersonal skills to relate to individuals across levels.
  • Open to constructive feedback for personal development.
  • Strong verbal and written communication skills.

Responsibilities

  • Embody and promote the company’s vision, values, and beliefs.
  • Serve as a polished representative of the RH brand.
  • Enhance customer satisfaction and sales through product knowledge and service.
  • Guide the team in understanding RH’s design perspective and offerings.
  • Lead service delivery by understanding luxury customer expectations.
  • Cultivate a workplace culture of accountability and leadership.
  • Inspire team members to achieve service goals and career aspirations.
  • Collaborate with cross-functional teams to improve customer experiences.
  • Address complex priorities and optimize operational performance.

Benefits

  • Commitment to pay equity across roles.
  • Opportunities for career development and personal growth.
Full Job Description
Job Description

RH is seeking a Customer Experience Leader to set strategy to ensure execution of our core objective: providing world-class service to our customers. This role will set the pace and deliver first-class service internally so our Associates can deliver a luxury experience externally.

YOUR RESPONSIBILITIES
  • Live Our Vision, Values and Beliefs every day
  • Represent the RH brand through polished communication, personal appearance and professionalism
  • Drive customer delight and revenue through elevated product knowledge and unparalleled service
  • Lead the team in learning the RH design point of view and product assortment
  • Develop a thorough understanding of luxury needs and expectations in order to lead your team to deliver the highest level of service to our clients
  • Foster a culture of ownership, accountability and servant leadership
  • Educate, inspire, and lead associates to reach their highest potential, both in terms of service metrics and career goals
  • Establish close relationships with cross-functional partners to continually drive solutions that result in heightened customer experiences
  • Recognize, respond, and lead appropriate resolution of complex priorities and performance trends, including the development of operational improvements

OUR REQUIREMENTS
  • 4+ years experience in a customer-facing role, with 1+ years leadership experience preferred
  • Proficiency with Mac or Dell Operating Systems, excellent knowledge of PC applications and order management software
  • Commitment to Quality, detail-focused at all levels to ensure first-class service
  • Ability to multitask, be flexible, prioritize and overcome obstacles with creative problem solving and cross-functional partnerships
  • Perceptive and capable of relating to individuals at all levels
  • Experience learning from opportunities, seeking constructive feedback from colleagues and leadership to improve results
  • Superior interpersonal and leadership skills with a passion for service
  • Strategic, highly organized and results-oriented
  • Excellent verbal and written communication skills
  • High energy, ability to energize others
  • Willingness to work a flexible schedule, including evenings, weekends and holidays


At RH, we are committed to promoting pay equity. Rate of pay is determined based on each individual's experience, qualifications, and the geographic location of the role.

About RH

RH (formerly Restoration Hardware) is a luxury home furnishings retailer that offers furniture, lighting, textiles, bathware, decor, and outdoor products. The company operates through its retail galleries, source books, and websites. RH's products are designed to appeal to affluent consumers who are interested in high-end, modern home decor. The company has been expanding its product offerings and store footprint in recent years, and has also launched a hospitality business that includes restaurants and boutique hotels.
Learn more about RH
Size
5,700 employees
Market Cap
$6.1 billion
Industry
Retail & Consumer Goods
Net Income
$210 million
5 Year Trend
+12%
Revenue
$2.7 billion
NASDAQ
RH
* Ladders Estimates

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