Lowe’s

Lead Technology Operations Analyst - Possible Days or Nights

Lowe’s • $80K — $95K *
Winston Salem, NC 27107In-Person
Information Technology
5 - 7 years of experience
Today
Be an Early Applicant
Job Overview by Ladders

Qualifications

  • Bachelor's degree in Computer Science, CIS, or related field (or equivalent experience)
  • 5 years in IT support or operations with PC or client/server platforms
  • 2 years in IT support or deployment across multiple platforms
  • 2 years in a leadership role, with or without direct reports

Responsibilities

  • Provide onsite coverage for a 24x7 Mission Critical Facility
  • Analyze and respond to alerts, notifications, and requests
  • Perform advanced maintenance and repairs on various technology
  • Lead incident response and manage service restoration
  • Coordinate third-party vendor maintenance and repair activities
  • Conduct audits and execute infrastructure changes
  • Mentor junior associates and provide technical leadership

Benefits

  • Comprehensive health and wellness programs
  • Retirement savings options with company match
  • Opportunities for professional development and advancement
  • Employee discounts on products and services
  • Work-life balance initiatives and flexible scheduling
Full Job Description
Key Responsibilities
  • Provide onsite coverage for a 24x7x365 Mission Critical Facility, protecting and supporting continuous operations
  • Analyze, prioritize, and respond to alerts, notifications, and requests that come to designated inboxes, phones, dashboards, and intake systems
  • Perform advanced preventative maintenance, technical support, and break/fix repairs on technology (e.g. printers, mobile devices, servers, network equipment, and storage equipment)
  • Review and execute Standard Operating Procedures (SOPs), note issues, process updates, and submit recommendations to improve SOPs
  • Lead incident response by coordinating technical resources, managing escalations, restoring service, conducting root cause analysis, documenting incident activities, and supporting post-incident reviews.
  • Coordinate and oversee third-party vendors performing maintenance or repair activities, validating work quality, ensuring compliance with operational standards, and resolving service issues.
  • Coordinate, execute, and audit infrastructure changes while validating production readiness, minimizing operational risk, and ensuring successful implementation.
  • Conduct Shift Handover - prepare documentation and orally review key events that occurred during one's shift, tasks that need to be completed during the next shift, as well as other important information
  • Coordinate daily operational activities, assign work, balance workloads, ensure appropriate staffing coverage, and provide technical leadership to Technology Operations Analysts during each shift.
  • Maintain accurate asset records within the Data Center Infrastructure Management (DCIM) system by documenting infrastructure, auditing inventory, and validating operational environments and asset information.
  • Oversee, Coordinate, and Perform rack integration activities, including hardware installation, structured copper and fiber cabling, cable management, equipment labeling, testing, asset validation, and documentation in accordance with enterprise standards.
  • Identify and suggest possible improvements on procedures
  • Support data center capacity management by monitoring rack space, power utilization, structured cabling, and hardware placement to optimize infrastructure resources.
  • Mentor and coach junior associates while serving as the primary technical escalation point for operational issues.
  • Serve as the primary liaison between infrastructure teams, business partners, vendors, and support organizations to ensure operational needs are effectively met.
  • Monitor operational performance, analyze metrics and trends, recommend process improvements, and implement corrective actions to improve service quality and operational efficiency.
  • Monitors departmental workflow activities and takes corrective action when necessary
  • Ensure operational activities comply with enterprise security standards, audit requirements, change management processes, and established operational procedures.
  • Perform routine data center inspections to verify operational readiness, identify issues, and maintain a safe and secure operating environment.
  • Support disaster recovery and business continuity exercises and recovery events while documenting results and identifying opportunities for operational improvement.


Required Qualifications
  • Bachelor's Degree in Computer Science, CIS, or related field (or equivalent work experience in a related field)
  • 5 years of experience in an IT support or operations environment working with PC or client/server platforms and/or hardware
  • 2 years of IT support or deployment experience working across multiple platforms or specialty areas
  • 2 years of experience in a leadership role with or without direct reports


Preferred Qualifications
  • Master's Degree in Computer Science, CIS, or related field
  • 4 years of work experience leading technical or project teams with or without direct reports in a large matrixed, retail organization
  • 4 years of experience working in a large matrixed organization
  • 4 years of experience working in a data center
  • 4 years of experience working with third party IT vendors and/or systems solution providers
  • 4 years of IT experience in the retail industry
  • 4 years of experience with IT operational processes, including incident management, change management, and technical documentation.
  • 3 years of Lowe's Operations experience
  • 3 years of work experience in an IT role requiring interaction with senior management
  • 2 years of experience supporting enterprise infrastructure technologies, including servers, storage, networking, structured cabling, and DCIM/CMDB platforms.


ADA Requirements

Physical Demand
  • Ability to hear, listen and to communicate verbally with others.
  • Ability to sit and stand for long periods of time.
  • Ability to use basic computer tools (e.g., keyboard, mouse, and monitor).
  • Move throughout all areas of a store, distribution, or data center facility with or without a reasonable accommodation.
  • Bend, stoop, kneel, reach, twist, lift, push, pull, climb (ladders, stairs), balance, and/or crouch on a daily basis to accomplish work activities.
  • Grasp, turn, and manipulate objects of varying size and weight, requiring fine motor skills and hand-eye coordination.

Environmental Factor
  • Exposure to varying temperatures, extreme heat or cold, and/or wet, damp, or drafty conditions.
  • Exposure to constant or intermittent sounds of a pitch level sufficient to cause marked distraction.
  • Exposure to shaking objects and equipment.

Lifting
  • Individuals in this job must be able to handle and move items weighing up to the following weight with or without reasonable accommodation.
  • Lifting and moving merchandise methods will vary depending on role of associate, weight of merchandise, and/or volume of product; associates must follow lifting guidelines.
  • A single lift by one associate should not exceed 70 with or without an accommodation.
  • Team lifts should be utilized minimally starting at 70 pounds, or when an individual feels a lift is beyond their personal limitations.
  • Powered equipment should be used when needed depending on load and volume. (Associate must have proper training to utilize powered equipment or ask a trained coworker for assistance).

About Lowe’s

Lowe's Careers

Joining Lowe's means becoming part of a team that is committed to fostering an environment of growth, innovation, and leadership. As one of the leading home improvement companies, Lowe's offers unparalleled job opportunities and a culture that values diversity and professional development. Work You'll Do At Lowe's, your work will directly impact our mission to help people love where they live. Whether you're involved in the direct sales process, product development, or customer service, your role will contribute to our industry-leading standards. Transform Your Career Leverage your skills and drive in a position that empowers you to lead projects and initiatives that redefine the retail experience. Lowe's is at the forefront of the industry, combining retail, technology, and customer service to create unique experiences for consumers. Join a team of dedicated professionals who are there to support your career aspirations and help you grow both personally and professionally. With over 300,000 team members, Lowe's is a place where you can cultivate a career filled with innovation and opportunities. Lowe's Professional Growth and Opportunities We are committed to the professional growth of every team member. Lowe's offers a variety of career paths and opportunities for advancement, including leadership roles in numerous departments. Whether you're seeking a part-time position or a full-time career, Lowe's provides the training and resources needed to advance and excel. Internship Programs Start your career with Lowe's through our dynamic internship programs. These opportunities provide hands-on experience and a chance to engage in meaningful work that impacts our business. Interns at Lowe's gain invaluable skills, work alongside experienced professionals, and are considered for full-time positions upon successful completion of the program. Benefits and Culture Lowe's is dedicated to maintaining a culture that promotes diversity and inclusion. We offer a comprehensive benefits package that supports the health, well-being, and financial security of our employees and their families. Benefits include health insurance, retirement plans, and employee discounts, among others. Networking and Innovation Stay connected and ahead in your career through Lowe's commitment to innovation and networking. Our team members have access to cutting-edge technology and are encouraged to think outside the box to solve challenges. Networking within the company is supported through various groups and initiatives, fostering connections that can lead to career advancement. Join Our Team Explore the job opportunities at Lowe's that match your skills and interests. We are always looking for passionate, curious, and solution-driven team players. Start your journey with Lowe's today and be part of a company that values hard work and dedication. Stay Up to Date Keep informed with the latest in career tips, company news, and industry insights—all from the people who work at Lowe's. Our careers blog provides valuable content that can help you navigate your professional journey. Job Alert Emails Customize your subscription to receive job alerts and insider tips tailored to your preferences. Discover the exciting and rewarding career opportunities that await at Lowe's. SEARCH LOWE'S JOBS At Lowe's, your career is in your hands. Build it with us and be part of a team that is changing the future of retail.
Learn more about Lowe’s
Size
200,000 employees
Market Cap
$120.3 billion
Industry
Real Estate & Construction
Net Income
$5.8 billion
Founded
1946
5 Year Trend
+8.2%
Revenue
$89.5 billion
NASDAQ
LOW
* Ladders Estimates

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