Your ImpactThe primary purpose of this role is to provide end-to-end ownership of medium to large, highly complex ProServices programs that span multiple workstreams and cross-functional partners. This role is responsible for planning, executing, and optimizing strategic initiatives that improve category service enablement, strengthen Connect and communications orchestration, increase product and fulfillment visibility, enhance reporting, and drive issue resolution and field support across the ProServices organization.
This role delivers results through disciplined program management, structured governance, and strong cross-functional leadership. By aligning business requirements to program plans, managing schedules, financials, risks, dependencies, and resource needs, and ensuring accountability across stakeholders, this role drives measurable business outcomes, improves operational efficiency, and supports scalable growth across ProServices.
The Program Analyst serves as a seasoned program owner, trusted advisor, and subject matter expert throughout the program lifecycle. In close partnership with IT, Finance, Operations, Sales, and senior leadership, this role translates strategic priorities into executable workstreams, standardizes and improves business processes, strengthens operational readiness and adoption, and ensures initiatives are delivered on time, within scope, and aligned to business objectives. This role is expected to operate with a high degree of autonomy, influence decision-making across functions, and lead continuous improvement efforts that create lasting value for the business, field teams, and customers.
What You Will Do- Own full lifecycle management of complex programs, including planning, execution, and reporting.
- Collaborate with IT, Finance, Operations, and Sales leadership to define program objectives, success metrics, and resource requirements.
- Manage schedules, budgets, risks, and dependencies for multiple work streams, ensuring program goals are met.
- Partner with stakeholders to develop work breakdown structures, requirements, and tactical action plans.
- Monitor program performance and communicate progress, risks, and outcomes to executive leadership.
- Implement process improvements and standardization initiatives to optimize operational efficiency and program delivery.
- Provide mentorship and guidance to junior team members, sharing expertise in program management methodologies and best practices.
- Serve as a subject matter expert in ProServices operational workflows, systems, and reporting frameworks.
Minimum Qualifications- Bachelor's degree in Business Administration, Project Management, Operations, or related field.
- 6+ years of experience managing complex programs or projects in a cross-functional environment.
- Demonstrated ability to lead project teams, influence stakeholders, and manage program deliverables independently.
- Expertise in project management methodologies (Waterfall, Agile, hybrid) and tools.
- Strong financial acumen and experience managing budgets, forecasts, and resource allocation.
Preferred Qualifications- Experience in ProServices, retail operations, or large-scale program delivery.
- Knowledge of change management, continuous improvement, or business process redesign.
- Experience working with executive leadership and presenting program insights and recommendations.
