Job Requirements Salesforce Production Support LeadLocation: PCS CA~TORONTO
Years of Experience: 5-7 Years
Job Summary: We are seeking a Salesforce Production Support Lead to ensure the operational stability, performance, and continuous availability of mission-critical Salesforce platforms across the enterprise. This role operates at the intersection of business operations and IT, overseeing L2/L3 production support, incident management, platform health, and system upgrades. The primary objective is to minimize business disruption, enforce platform best practices, manage integration health, and maintain seamless business continuity while guiding continuous system enhancements.
Responsibilities:- Lead L2/L3 production support escalations, taking ownership of complex functional, configuration, and code-level technical issues within strict SLA targets.
- Direct response strategies for critical system outages and high-priority incidents, coordinating cross-functional teams to identify root causes and implement permanent fixes.
- Execute scheduled Salesforce platform upgrades, seasonal releases, and critical security patches, ensuring minimal disruption to business operations.
- Manage daily platform health, monitoring automated system jobs, error logs, apex execution limits, and API usage limits to ensure operational efficiency.
- Oversee third-party application integrations, monitoring middleware data pipelines and API connections to prevent data sync failures.
Mandatory Skills:- Salesforce Platform Administration & Governance
- Advanced Troubleshooting & Root Cause Analysis (RCA)
- Incident & Problem Management (ITIL Framework)
- Salesforce Troubleshooting & Root Cause Analysis
- Apex & Visualforce / LWC Maintenance & Debugging
- Salesforce Integration & API Monitoring (REST/SOAP/Middleware)
- Release Management & Sandbox Strategy
Preferred Skills:- Data Architecture & Management
- DevOps & CI/CD Pipelines (Copado, SFDX, Git)
- Middleware & ETL Tools (MuleSoft, Informatica, Boomi)
- Stakeholder & Escalation Management
- Vendor Management (Salesforce Support)
Deal Breaker Skill: AMS
Work Experience 5-7Years
