M&T Bank Corporation

Lead Software Engineer - ServiceNow (Cybersecurity)

M&T Bank Corporation$116K — $194K *
Information Technology
5 - 7 years of experience
Job Overview by Ladders

Qualifications

  • Associate's degree plus 7 years or Bachelor's degree plus 5 years of systems analysis/application development experience, or 9 years of combined education and relevant experience
  • Expert level in one programming language with proficiency in at least one additional, including ServiceNow scripting
  • Extensive background in ServiceNow SecOps solutions like Security Incident Response and Vulnerability Response
  • Proven track record in designing complex security workflows and processes
  • Strong understanding of cybersecurity, incident response, and vulnerability management frameworks
  • Experience integrating ServiceNow with security tools for automated workflows
  • Advanced skills in troubleshooting and debugging within ServiceNow or similar platforms

Responsibilities

  • Lead design and development of ServiceNow SecOps solutions
  • Architect and implement cybersecurity workflows for incident management
  • Establish best practices across cybersecurity operations
  • Integrate ServiceNow with external cybersecurity tools for automated data ingestion
  • Drive adoption of automated response patterns to enhance efficiency
  • Provide mentorship and technical coaching to engineering teams
  • Collaborate with stakeholders to translate security requirements into technical solutions

Benefits

  • Competitive health, welfare, and retirement benefits
  • 401(k) match at 5%
  • Flexible work arrangements and work-life balance
  • 25 days PTO plus 12 paid holidays
  • 40 hours paid volunteer hours per year
  • Additional generous benefits as detailed in M&T Benefits Overview
Full Job Description
Overview:

Responsible at the expert level for writing code and the overall team's technical requirements gathering. Completes work following banking technology standards and contributes to the overall stability and resiliency of banking technology within the Software Development Lifecycle (SDLC) while also coaching others.

  • Experience leading design and development of ServiceNow SecOps solutions, including Security Incident Response (SIR), Major Security Incident Management (MSIM), and Service Catalog capabilities.
  • Preferred experience leading design and development of Vulnerability Response / Unified Security Exposure Management (USEM) capabilities.
  • Serve as technical lead and subject matter expert for ServiceNow SecOps, establishing and promoting best practices across cybersecurity operations workflows and platform implementations.
  • Architect and implement end-to-end cybersecurity workflows, including incident intake, triage, investigation, containment, remediation, and closure processes.
  • Design and maintain SIR workflows to support detection, enrichment, correlation, and response for security incidents.
  • Lead implementation and optimization of USEM / Vulnerability Response processes, including vulnerability ingestion, prioritization, assignment, remediation tracking, and reporting.
  • Integrate ServiceNow SecOps modules with external cybersecurity tools (e.g., SIEM, scanners, threat intelligence platforms) to enable automated data ingestion and response.
  • Define and enforce cybersecurity workflow standards, including data models, severity/priority frameworks, SLAs, documentation standards, and audit requirements.
  • Provide hands-on mentorship and technical coaching to engineers on ServiceNow SecOps development, scripting, workflow design, and documentation practices.
  • Lead code reviews, design sessions, and troubleshooting efforts to ensure high-quality, secure, and scalable implementations.
  • Partner with cybersecurity, risk, and infrastructure teams to align platform capabilities with enterprise cybersecurity strategy and policies.
  • Configure and manage assignment groups, escalation paths, and approval processes for cybersecurity incidents, vulnerabilities, and commensurate operations.
  • Drive adoption of automated response and orchestration patterns to reduce manual effort and improve response times.
  • Ensure solutions meet security, compliance, and regulatory requirements, including auditability, traceability, and data protection standards.
  • Oversee workflow performance and operational metrics (e.g., mean time to detect/respond, SLA adherence, remediation timelines) and drive continuous improvement.
  • Support development and enhancement of Service Catalog items for security services, enabling standardized intake and request fulfillment.
  • Collaborate with product owners, architects, and stakeholders to translate security requirements into scalable, technical solutions within Agile delivery practices.
  • Contribute to platform strategy and roadmap, including expansion of ServiceNow SecOps capabilities and reduction of fragmented tooling.
  • Communicate technical designs, risks, and decisions clearly to technical and non-technical stakeholders, including leadership during major incidents.
  • Promote a culture of security-first engineering, continuous improvement, knowledge sharing, and Agile execution across the team.
  • Produce professional documentation, commensurate with work efforts, following SDLC best practices.


SKILLS AND EDUCATION REQUIRED
  • Associate's degree and a minimum of 7 years' systems analysis and/or application development work experience or Bachelor's degree and a minimum of 5 years' systems analysis and/or application development work experience. In lieu of a degree, a combined minimum of 9 years' education and/or relevant work experience, including a minimum of 5 years' systems analysis and/or application development work experience
  • Expert proficiency in at least one programming language and professional proficiency in at least one additional programming language, with hands-on experience in ServiceNow platform development (server-side and client-side scripting)
  • Extensive experience developing and implementing ServiceNow SecOps solutions, including Security Incident Response (SIR), Vulnerability Response / Unified Security Exposure Management (USEM), and Service Catalog
  • Proven experience designing and delivering complex security workflows, including incident triage, investigation, escalation, containment, remediation, and closure processes
  • Strong understanding of cybersecurity concepts, including incident response lifecycle, vulnerability management, threat detection, and risk-based prioritization of issues
  • Experience integrating ServiceNow with security tools (e.g., SIEM, vulnerability scanners, SOAR platforms) to support automated ingestion, enrichment, and response workflows
  • Experience designing and implementing workflow-based solutions with approvals, SLAs, escalation paths, task orchestration, and lifecycle management
  • Strong understanding of ServiceNow platform architecture, data model, and best practices for secure and scalable implementations
  • Experience leading development efforts and guiding implementation of reusable, automated, and scalable security process solutions
  • Experience with source control, CI/CD pipelines, and deployment processes aligned to SDLC and security/compliance requirements
  • Strong ability to translate cybersecurity and business requirements into secure, scalable, and maintainable technical solutions
  • Advanced troubleshooting and debugging skills within ServiceNow SecOps or similar security and workflow platforms


PREFERRED SKILLS
  • Expert analytical and problem-solving skills specific to cybersecurity, incident response, and vulnerability management
  • Proven experience leading technical initiatives and delivering complex security workflow solutions across multiple teams
  • Experience mentoring and coaching engineers on ServiceNow SecOps development, security workflows, and platform best practices
  • Experience designing enterprise-scale security workflow architectures, including major incident management (MSIM), incident escalation, and coordinated response processes
  • Strong experience partnering with cybersecurity, risk, infrastructure, and application teams to implement integrated security solutions
  • Experience implementing automated response and orchestration patterns (e.g., SOAR integrations, automated remediation workflows)
  • Familiarity with security frameworks, regulatory requirements, and audit practices (e.g., incident tracking, evidence collection, traceability)
  • Experience working with vulnerability management programs, including prioritization, SLA tracking, and remediation lifecycle management
  • Strong organizational, time management, and advanced communication skills, including ability to present to both technical and non-technical stakeholders
  • Experience driving adoption of standards, automation, and secure engineering practices across teams
  • ServiceNow Certified System Administrator (CSA)
  • ServiceNow Certified Application Developer (CAD)
  • ServiceNow Certified Implementation Specialist - Security Incident Response (CIS-SIR)
  • ServiceNow Certified Implementation Specialist - Vulnerability Response (CIS-VR) or equivalent (USEM-aligned)
  • ServiceNow Certified Implementation Specialist - IT Service Management (CIS-ITSM)
  • Security certifications such as CISSP, CISM, CEH, or Security+
  • Automation / SOAR or cloud security-related certifications


We support our team members with generous benefits.
  • Competitive compensation
  • Health, welfare, and retirement benefits
  • 401(k) match at 5%
  • Work-life balance and flexible work arrangements
  • Banking Officers start with 25 days PTO plus 12 paid holidays
  • 40 hours paid volunteer hours per year
  • Much more. For details, see: M&T Benefits Overview


M&T Bank is committed to fair, competitive, and market-informed pay for our employees. The pay range for this position is $116,400.00 - $194,000.00 Annual (USD). The successful candidate's particular combination of knowledge, skills, and experience will inform their specific compensation.

Location
Buffalo, New York, United States of America

About M&T Bank Corporation

M&T Bank is a financial holding company headquartered in Buffalo, New York. M&T's principal banking subsidiary, M&T Bank, operates banking offices in New York, Maryland, New Jersey, Pennsylvania, Delaware, Connecticut, Virginia, West Virginia, and the District of Columbia. Trust-related services are provided by M&T's Wilmington Trust-affiliated companies and by M&T Bank. M&T Bank traces its origins to the founding of Manufacturers and Traders Bank in Buffalo, New York. As a result of mergers, acquisitions, and name changes, M&T Bank Corporation's principal bank is now known as Manufacturers and Traders Trust Company or M&T Bank. M&T Bank reorganized under a bank holding company in 1969 called First Empire State Corporation. The name was changed in 1998 to M&T Bank Corporation, whose common stock is listed on the New York Stock Exchange and trades under the symbol "MTB."

M&T Bank Corporation Careers

Join the vibrant team at M&T Bank Corporation, a leading financial institution where innovation meets tradition, offering a plethora of job opportunities across various sectors. As one of the most respected banks in the nation, M&T Bank Corporation is the perfect place to jumpstart or advance your career in the financial services industry.

Work You’ll Do

At M&T Bank Corporation, you will be part of a culture that cherishes diversity, leadership, and professional growth. Engage in work that makes a real difference in the community while fostering your career development through comprehensive training programs and diverse learning opportunities.

Innovate and Lead

Embrace the chance to work on projects that integrate cutting-edge financial technologies with robust, traditional banking practices. M&T Bank Corporation is at the forefront of the financial industry, offering innovative solutions that redefine banking standards. Our leadership in the market is driven by a commitment to excellence and continuous improvement.

Career Growth and Opportunities

Whether you are looking for an entry-level position or a more senior role, M&T Bank Corporation provides a dynamic pathway for career advancement. With a variety of job opportunities ranging from internships to full-time positions, you can find the perfect match for your skills and ambitions. Our team is dedicated to helping you navigate your career path with tailored development plans and leadership training.

Join Our Team

Explore job opportunities and join a team that values hard work, creativity, and strategic thinking. M&T Bank Corporation is hiring professionals who are passionate about finance and eager to contribute to a team-oriented environment. Enhance your skills through hands-on experience and ongoing professional development.

Networking and Professional Development

At M&T Bank Corporation, networking and professional development are part of our DNA. Connect with industry leaders, participate in high-impact networking events, and take advantage of our mentorship programs. Our employees benefit from a supportive network that boosts their career trajectories and fosters meaningful professional relationships.

Benefits and Culture

Enjoy a comprehensive benefits package that supports both your professional and personal life. M&T Bank Corporation offers competitive salaries, health benefits, and retirement plans designed to ensure the well-being of our team members and their families. Experience a supportive and inclusive culture where every employee is valued and given the opportunity to thrive.

How to Apply

Ready to take the next step in your career? Visit the M&T Bank Corporation Careers page to browse current openings, submit your resume, and prepare for your interview. We are excited to see how your skills and ideas can contribute to our continued growth and success.

Stay Connected

Keep up to date with the latest from M&T Bank Corporation by following our careers blog. Gain insights from our experts and stay informed about new job openings and upcoming networking events. Join M&T Bank Corporation today and be part of a team that is dedicated to growth, innovation, and leadership in the banking industry. Your future starts here!
Learn more about M&T Bank Corporation
Size
17,115 employees
Market Cap
$25.2 billion
Industry
Net Income
$1.3 billion
Founded
1868
5 Year Trend
+0.2%
NASDAQ

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