Lead ServiceNow Developer

United Airlines, Inc.

• $100K — $130K *
Chicago, IL 60629In-Person
Information Technology
Less than 5 years of experience
Today
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Job Overview by Ladders

Qualifications

  • Bachelor's degree in Computer Science or relevant field
  • 3+ years IT experience
  • Development experience on the ServiceNow platform
  • Experience in Agile delivery methodology
  • Strong verbal and written communication skills
  • Ability to work independently and in a team
  • Authorized to work in the U.S.

Responsibilities

  • Configure and implement the ServiceNow FSM module
  • Develop and automate workflows with ServiceNow tools
  • Enhance the FSM Agent experience and maintain system integrations
  • Plan and design tailored solutions based on gathered requirements
  • Provide technical expertise and troubleshoot complex ServiceNow issues
  • Adhere to coding standards and best practices in development
  • Participate in platform upgrades and stay updated on new features

Benefits

  • Opportunity to work on cutting-edge ServiceNow technologies
  • Involvement in both Field Services and Asset Management projects
  • Collaboration with a dedicated team of IT professionals
  • Opportunities for professional development and certifications
  • Flexible work environment accommodating both independent work and teamwork
Full Job Description
Description

Job overview and responsibilities

The Lead Engineer serves as a technical expert with extensive development experience in ServiceNow. This role manages technical design, configuration, implementation, and maintenance with a primary focus on Field Services (FSM) and IT Asset Management (ITAM) capabilities within the ServiceNow platform. In this role you will design, configure and deploy technology solutions that streamline operations, improve productivity and enhance customer satisfaction.

  • Configure and implement all aspects of ServiceNow FSM module including developing and automating workflows using designer, business rules, script includes and other tools.
  • Customize and enhance the FSM Agent experience, build and maintain integrations between ServiceNow FSM, ITAM, ITSM and other internal or third-party systems.
  • Plan & Design solutions after requirements are gathered, look for improvements and enhancement opportunities.
  • Provide technical expertise and troubleshooting for complex issues related to ServiceNow functionality, integrations, and performance.
  • Ensure that all development work adheres to established coding standards and best practices.
  • Particpate in ServiceNow platform upgrades and stay current on new platform features and best practices.


Qualifications

What's needed to succeed (Minimum Qualifications):

  • Bachelor's degree in Computer Science or relevant field
  • 3+ years IT experience
  • Development experience on the ServiceNow platform
  • Experience in Agile delivery methodology
  • Strong verbal and written communication skills
  • Must be able to work independently as well as in a team setting
  • Must be legally authorized to work in the United States for any employer without sponsorship
  • Successful completion of interview required to meet job qualification
  • Reliable, punctual attendance is an essential function of the position


What will help you propel from the pack (Preferred Qualifications):

  • ServiceNow Certifications
  • ITIL Certification
  • 2+ years working with ServiceNow Field Services or Asset Management Modules
* Ladders Estimates

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