Role Overview:This role is for a Lead Business Analyst specializing in CSDM/CMDB within the ServiceNow platform. The individual will lead initiatives related to requirement gathering, stakeholder engagement, process design, and CSDM/CMDB strategy, ensuring alignment between business objectives and ServiceNow platform capabilities.
Key Responsibilities:- Lead requirement gathering, stakeholder engagement, and process design initiatives.
- Drive CSDM/CMDB strategy initiatives, ensuring alignment with business objectives and ServiceNow capabilities.
- Elicit and support the development of business requirements, process design, and work instructions for hardware and software assets.
- Document information related to IT Asset Management standards on SharePoint sites and as articles on the company's ServiceNow knowledge base.
- Work with stakeholders to understand, document, and prioritize requirements for process and ServiceNow enhancements.
- Create, manage, and prioritize enhancement development stories with business requirements, acceptance criteria, and Requirements Traceability Matrices (RTM).
- Collaborate with stakeholders to complete User Acceptance Testing (UAT), deployment, and production verification.
- Define and document governance processes and procedures, ensuring adherence.
- Create CI Data Health reports and work with CI Data Owners to identify and resolve CI data gaps to maintain CI data accuracy.
- Work with CI Data Owners to define, document, and implement CI Data audits.
Required Skills:- Deep expertise in CSDM and CMDB governance.
- Proficiency in business process transformation.
- Strong communication skills and a proven track record of partnership across organizations.
- Demonstrated ability to manage multiple priorities and competing demands.
- Experience with enterprise stakeholder management.
- Skills in requirements prioritization and solution design.
- Knowledge of the ITIL framework.
- Competence in risk and dependency management.
- Proven leadership and mentoring abilities.
- Experience with executive-level communication and reporting.
- Hands-on ServiceNow related process experience in complex, multi-system environments.
- Understanding of ServiceNow CMDB and how it supports other ITSM processes (e.g., Incident, Problem, Change, and Asset Management).
Qualifications:- Bachelor's degree in computer science, engineering, information systems, or a related technical field; master's degree preferred.
- 8+ years of experience delivering enterprise IT or software solutions.
- At least 5 years of hands-on ServiceNow related process experience.
