Royal Caribbean Group

Lead, Sales Learning and Development

Royal Caribbean Group • $90K — $120K *
Miami, FL 33186In-Person
Education, Government & Non-Profit
5 - 7 years of experience
Today
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Job Overview by Ladders

Qualifications

  • Bachelor's degree required; focus on Training, Organizational Development, or related field preferred
  • Minimum of 5 years of experience in Sales, Training, Learning & Development, or a related field
  • Experience in project management, program execution, and training delivery
  • Travel industry experience preferred
  • Approximately 25% travel required

Responsibilities

  • Drive project management and delivery of training programs and initiatives
  • Own and maintain program calendars, timelines, and key milestones
  • Facilitate training sessions, webinars, or presentations
  • Support identification of training needs through data analysis and feedback
  • Contribute to the development of training outlines and learning approaches
  • Evaluate program performance and implement improvements
  • Manage training-related events and coordination logistics

Benefits

  • Onsite work location in Miami
  • Opportunity to lead and facilitate training sessions
  • Engagement in large-scale events, such as Celebrity Learning Seminars at Sea
  • Involvement in cross-departmental collaboration
  • Use of cutting-edge technology tools, like Microsoft Copilot for streamlined workflows
Full Job Description
This position will be working onsite from Miami.

Position Summary:
  • Drive project management and delivery of assigned training programs and initiatives, ensuring all deliverables are completed on time, within scope, and to a high standard
  • Own, manage, and maintain program calendars, timelines, and key milestones to ensure consistent execution and alignment across the team
  • Facilitate training sessions, webinars, or presentations as needed, representing the brand with professionalism and confidence
  • Support scalability of training delivery by stepping in to lead sessions when required
  • Support identification of training needs by analyzing performance data, field feedback, and business priorities to inform program development and enhancements
  • Partner with the Manager to support the development and refinement of training strategies, contributing input on program structure, content direction, and delivery approach
  • Contribute to the development of training outlines and learning approaches, translating strategic direction into actionable programs
  • Anticipate evolving business and training needs and recommend enhancements to align with organizational priorities
  • Own the ongoing optimization of training programs by evaluating performance, identifying improvement opportunities, and implementing enhancements
  • Analyze program performance data and provide actionable insights to improve effectiveness and engagement
  • Evaluate program outcomes, document key learnings, and share recommendations for continuous improvement
  • Ensure insights from programs are captured and applied to refine future training approaches


Events, Logistics & Execution Support
  • Support execution of larger strategic initiatives such as Celebrity Learning Seminars at Sea, CCGSC (Annual Sales Conference), and other industry events
  • Manage training-related events and logistics, including timelines, stakeholder coordination, supply ordering, and inventory management
  • Ensure seamless execution of onboard and in-person programs
  • Provide day-to-day operational coordination by tracking deliverables, monitoring deadlines, and ensuring follow-through
  • Support distribution and coordination of work across the team, ensuring balanced workloads and alignment with priorities
  • Ensure completion of required forms, reporting, and documentation consistently and accurately


Stakeholder Collaboration & Communications
  • Partner closely with the Manager to draft and coordinate communications, ensuring clarity and consistency
  • Collaborate with Trade Marketing, Sales Communications, Creative teams, and external vendors to develop and execute materials and content
  • Coordinate the development of training materials, ensuring alignment with brand standards


Data, Reporting & Budget
  • Track and report on key performance metrics, including attendance, completion rates, engagement, and survey results
  • Maintain accurate reporting using tools such as Excel and Power BI
  • Ensure timely data capture and reporting to support decision-making


Budget & Resource Management
  • Execute training programs within established budget guidelines
  • Track expenses and ensure efficient use of allocated resources
  • Leverage Microsoft Copilot and other AI tools to support content development, streamline workflows, and improve efficiency


Qualifications
  • Bachelor's degree required; focus on Training, Organizational Development, or related field preferred
  • Minimum of 5 years of experience in Sales, Training, Learning & Development, or a related field
  • Experience in project management, program execution, and training delivery
  • Travel industry experience preferred
  • Approximately 25% travel required


Knowledge & Skills
  • Strong organizational and project management skills with the ability to manage multiple priorities
  • Ability to think critically and contribute ideas to improving training programs based on data, feedback, and business needs
  • Strong interpersonal and relationship-building skills with the ability to collaborate, influence, and drive alignment across teams
  • Advanced PowerPoint and Excel skills, including the ability to build polished presentations and manage data effectively
  • Experience with Power BI or similar reporting tools and strong comfort working with data
  • Familiarity with Learning Management Systems (LMS) and digital learning tools, including Rise 360
  • Experience using Canva or similar tools to support the creation of visually engaging training materials
  • Experience working with webinar and virtual training platforms (e.g., Webex, Teams, or similar tools)
  • Experience using Microsoft Copilot or similar AI tools to improve efficiency, automate processes, and support content development
  • Strong communication and coordination skills with the ability to work effectively across teams and stakeholders
  • Confidence facilitating training sessions and presenting to both internal and external audiences
  • Strong attention to detail, accountability, and follow-through

This position works onsite at Celebrity Cruises, part of Royal Caribbean's Group Headquarters in Miami, FL in an air-conditioning office environment and follows company-set work schedule.

We know there's a lot to consider. As you go through the application process, our recruiters will be glad to provide guidance, and more relevant details to answer any additional questions. Thank you again for your interest in Royal Caribbean Group. We'll hope to see you onboard soon!

About Royal Caribbean Group

Royal Caribbean Group is a cruise vacation company with a global fleet of 63 ships traveling around the world. The company provides celebrity cruises and silversea cruises. Royal Caribbean Group was established in 1968 in Miami, Florida.

Royal Caribbean Group Careers

There has never been a more exciting time to explore job opportunities with Royal Caribbean Group, a leader in the global cruise industry known for innovation and excellence.

Work You’ll Do

Join Royal Caribbean Group's dynamic team to help redefine the travel experience for millions of guests worldwide. The company's commitment to growth and leadership in the cruise industry offers a unique platform for professionals to advance their careers. Transform the future of travel with Royal Caribbean Group, where diversity, innovation, and a passion for service converge to create extraordinary vacation experiences. Lead in a market where skills in technology, customer service, and operational excellence are prized. Royal Caribbean Group stands at the forefront of the travel industry, offering team members unparalleled opportunities for career advancement. Work alongside a global team of professionals dedicated to pioneering new paths in the cruise sector. Royal Caribbean Group fosters a culture of innovation and leadership, making it an ideal workplace for those aiming to make a significant impact.

Royal Caribbean Group Professional Pathways

The team is actively building a robust professional network, inviting individuals to master their career journey in the vibrant world of cruise travel.

Do Innovative Work

Engage with a diverse team at Royal Caribbean Group—professionals dedicated to reshaping the future of travel through continuous innovation and a deep understanding of the global travel market.

Drive Innovation and Leadership

Deliver targeted solutions and exceptional guest experiences by leveraging deep industry knowledge and a commitment to innovation that’s second to none.

Be Part of a Great Team

Join a workforce that thrives on collaboration and diversity. Royal Caribbean Group offers a variety of job opportunities that harness the capabilities of its expansive global network.

Future-proof Your Career

Royal Caribbean Group provides a wealth of opportunities for personal and professional development, supported by comprehensive training programs and a commitment to promoting from within.

Explore

Discover how Royal Caribbean Group is leading the way in employee satisfaction and guest service, setting new standards in the cruise industry.

The Royal Caribbean Group Advantage

With a focus on diversity, leadership, and professional growth, Royal Caribbean Group helps team members navigate their careers in an ever-evolving industry. The company's global scale and commitment to innovation offer unmatched opportunities for career advancement.

Stay Connected

Join the Team

Search open positions that match your skills and interests. Royal Caribbean Group looks for passionate, curious, creative, and solution-driven team players. SEARCH ROYAL CARIBBEAN JOBS

Keep Up to Date

Stay ahead with career tips, insider perspectives, and industry-leading insights you can put to use today—all from the professionals who work at Royal Caribbean Group.

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Learn more about Royal Caribbean Group
Size
10,001 employees
Industry
Hospitality & Recreation
* Ladders Estimates

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