About The Opportunity
The Lead, Product Manager & Business Systems Analyst (Internally known as Lead, Experience Optimization) as is a very senior, hands-on product and experience practitioner leading complex improvement work from problem discovery through implementation and measurement. Responsibilities include:
- Personally investigating and framing consequential customer and business problems. Combine data, customer feedback, operational insight, frontline observations, system behavior, and technical context to separate symptoms from root causes.
- Designing practical future states connecting customer interactions, business rules, roles, workflows, communications, data, systems, and controls.
- Evaluating process or policy changes, better use of existing platforms, SaaS configuration, vendor capabilities, integrations, automation, AI-enabled workflows, and custom software.
- Personally leading complex initiatives from discovery through solution selection, delivery, launch, adoption, stabilization, and learning. Manage fit-for-purpose plans, sequencing, dependencies, decisions, risks, testing, readiness, and communication.
- Partnering directly with SaaS providers, implementation partners, Technology, Engineering, Architecture, Data, Security, and platform owners. Translate customer and business problems into functional behavior, data needs, integrations, dependencies, and success criteria. Contribute actively to feasibility and design decisions and recommend build, buy, configure, integrate, or partner approaches.
- Developing evidence-based recommendations for priorities within a primary lane and translate approved Experience Optimization strategy into executable work.
What We're Looking For
- Bachelor's degree or equivalent combination of education and relevant experience
- Min. of 10+ years of progressively responsible experience leading customer, digital, product, operational, technology-enabled, or enterprise improvement work
- Significant hands-on experience diagnosing problems across people, process, policy, data, systems, vendors, and organizational boundaries
- Experience leading complex initiatives from discovery and future-state design through implementation, adoption, and measurement
- Experience translating customer and business problems into functional behavior, requirements, data needs, integrations, acceptance criteria, and measures
- Experience partnering with SaaS providers and technical teams to configure, integrate, extend, or co-design solutions
- Experience working in matrixed teams where people and expertise move across priorities
What We Offer
- Medical, Dental and Vision Coverage
- FSA options for Medical, Dependent Care & Commuter Benefits
- Paid Time off, Paid Sick Time, and Paid Holidays
- 401(k) with generous match program
- Free Life Insurance and AD&D
- Long-Term Disability Insurance
- Employee Discount
Pay Scale: FASHIONPHILE reasonably expects the range to be $130K-$165K + Annual Bonus for this position. The company is looking to hire in NV, AZ, TX, FL, GA, PA, UT. Offered compensation will vary based on (a) location; (b) individual candidate qualifications; and (c) individual candidate experience. This post may be updated as new market data becomes available and is accurate as of the date of this posting. FASHIONPHILE reserves the right to modify this information at any time, subject to applicable law.
