ROLE SALARY BAND

$160,000 - $190,000

ROLE OVERVIEW
We're hiring a Lead Product Designer to own the design of our home management experience, the suite of features that helps homeowners move from reactive to proactive care of their homes.

We're building on the success of features like our garbage and recycling reminders with personalized maintenance plans, smart tasks, and tools for managing home inventory, property information, and proactive repair and renovation planning.

This is a senior individual contributor role reporting to the Director of Design. You'll be the design lead in the product trio for the Holistic Home Management team, partnering closely with the product lead and engineering team lead to identify the problems worth solving and sharing accountability for the outcomes this team delivers. We're looking for a designer with deep empathy for homeowners who can take broad, conceptual ideas and turn them into highly impactful designs, making sure every touchpoint of the experience is considered, crafted, and worthy of our users' trust.

AI is key to the work in two ways. The vision for these features is AI-assisted, turning property data into intelligent plans and recommendations. We also expect you to use AI tools hands-on in your own practice. This role is a strong fit for a designer with an innovation practice or R&D background who is energized by working at the intersection of product viability, feasibility and desirability.

WHAT YOU WILL BE DOING

• Own the design of the home management experience end to end, guiding homeowners from reactive to proactive care of their homes
• Operate as the design lead in the product trio, partnering with the product lead and engineering team lead to define outcomes and deliver against them
• Identify product opportunities through research, and validate hypotheses with prototypes, experiments, and user feedback before we invest in building
• Design AI-assisted features that turn property, behavioral and environmental data into personalized experiences homeowners genuinely trust
• Take features from early concept through high-fidelity design, contributing to the Quartermaster design system as you ship
• Use AI tools hands-on in your design practice, and help raise the bar for how design at Quartermaster works with AI
• Communicate insights and design rationale clearly, building alignment with product, engineering, and leadership

WHAT YOU BRING

• A track record of leading end-to-end product design work as a senior individual contributor, from discovery through shipped product
• A background in innovation practice or R&D style design work. You've taken 0-1 product hypotheses from research through validation, looking at problems from both a human-centred and systems point of view
• The ability to design complex, data-rich systems that feel simple, personal, and trustworthy
• Strong visual and interaction design craft, with fluency in modern design and prototyping tools
• A genuine interest in AI, both as a subject of design and as a tool in your own practice. Direct experience designing AI-powered features is a plus, not a requirement
• Comfort operating in ambiguity and complementary communication skills that builds trust with product, engineering, and executive audiences

NICE TO HAVE

• Experience designing AI-powered product features
• Comfort using AI tools hands-on in your design process
• Comfort and familiarity programming in web technologies

• Experience designing for a marketplace or two-sided platform

THIS IS A GOOD FIT FOR YOU IF...

• You're mission-driven and looking to solve the mission's hardest problems.
• You're at a point in your life and your career where you want to tackle a uniquely demanding job to produce meaningful impact.
• You're keen to work in a hybrid role where you're in office with a team 3 days a week. You have flexibility to have further in office presence collaboration with leadership or other hands-on work as required.
• You show up like an owner.

VACATION AND BENEFITS

We know the power it takes to be successful in a challenging mission and we want to ensure our team is rested and ready to go.

• We offer 30 days of PTO annually, which can be used for vacation, personal days, or illness. Five of these days are designated as company-wide closures around the start and end of the year.
• In addition, our benefits plan covers health, dental and wellness to add that extra pep in our step, and help us sleep at night.
• We have a tech allowance benefit to help set you up for work.
• We have pregnancy and parental leave policies, and we're ready to support your family's next stage of growth.

EMPLOYEE OWNERSHIP:

We're a team on a mission. We expect a high degree of ownership from each other and we pair that with higher than usual employee ownership in the company. We want people who value ownership in the scope of their role, and in the equity they hold in the company to help us make something meaningful happen.