Key Responsibilities:

1. Operations Management

• Lead and supervise daily Finance Operations activities to ensure achievement of service, productivity, quality, and compliance targets.
• Monitor operational performance, identify issues and risks, and drive timely corrective actions.
• Manage resource allocation to ensure efficient operations and service continuity.
• Act as the first level escalation point for operational and customer-related issues.

2. Team Leadership & People Development

• Lead, coach, and motivate team members to achieve individual and team objectives.
• Conduct performance management, regular feedback sessions, and development planning for team members.
• Support talent development, succession planning, and capability building within the team.
• Foster a collaborative, accountable, and high-performing team culture.

3. Process Improvement & Transformation

• Identify opportunities to improve processes, eliminate inefficiencies, and enhance service quality.
• Lead or support automation, digitalization, and continuous improvement initiatives.
• Drive adoption of new processes, tools, and ways of working to improve operational effectiveness.
• Promote a culture of innovation and continuous improvement within the team.

4. Planning & Performance Management

• Support workforce and capacity planning to ensure adequate resourcing for business demands.
• Monitor KPIs, analyze performance trends, and implement action plans to drive sustainable improvements.
• Prepare operational reports and provide insights to support management decision-making.
• Contribute to departmental initiatives and strategic priorities as assigned.

5. Stakeholder Management

• Build effective working relationships with internal and external stakeholders.
• Collaborate with cross-functional teams to resolve operational challenges and improve customer experience.
• Ensure clear, proactive, and professional communication with stakeholders at all levels.
• Represent the team in operational meetings, projects, and improvement initiatives.

6. Governance & Compliance

• Ensure compliance with company policies, financial controls, operational procedures, and regulatory requirements.
• Support risk identification, escalation, and mitigation activities.
• Drive awareness and adherence to governance and compliance standards within the team.

Qualifications & Experience

• Bachelor's degree in Finance, Accounting, Supply Chain management, or related fields.
• Minimum 5 years of experience in Finance Operations, Shared Services, BPO, or related operational functions.
• At least 2 years of experience in a people leadership or supervisory role.
• Strong understanding of operational processes, performance management, and service delivery.
• Proven experience in process improvement, automation, or transformation initiatives.
• Strong analytical, problem-solving, and decision-making skills.
• Effective stakeholder management and communication skills across different levels of the organization.
• Fluent English communication skills, both written and verbal.