Salesforce

Lead, Incident Response – Global CSIRT

Salesforce • $172K — $260K *
Mclean, VA 22101In-Person
Information Technology
8 - 10 years of experience
Today
Be an Early Applicant
Job Overview by Ladders

Qualifications

  • 8+ years in information security with hands-on operational security and incident response experience.
  • Proficient in host and network forensics across Windows, macOS, and Linux environments.
  • Experience responding to incidents in cloud environments such as AWS, Azure, or GCP.
  • Deep understanding of the threat landscape, including attacker tactics and system/network hardening best practices.
  • Possession of relevant security certifications like SANS GCIH, GCFA, GCFE, GPEN, or Offensive Security OSCP.

Responsibilities

  • Lead the response to high-severity incidents from triage to post-incident review.
  • Serve as the technical escalation point and decision-maker during incidents.
  • Investigate adversarial threats and application attacks across various environments.
  • Design and implement process improvements and automation to enhance incident response efficiency.

Benefits

  • Flexible working hours core from 10:30 AM to 6:30 PM ET, Monday to Friday.
  • Participation in a 24x7 duty rotation, providing exposure to a diverse range of incidents.
  • Opportunities for professional growth through mentoring of junior responders.
  • Influential role shaping team processes and operational improvements.
Full Job Description

To get the best candidate experience, please consider applying for a maximum of 3 roles within 12 months to ensure you are not duplicating efforts.

Job Category

Enterprise Technology & Infrastructure

Job Details

The Experience

Salesforce's Computer Security Incident Response Team (CSIRT) provides 24x7x365 security monitoring and rapid incident response across every Salesforce environment. We are the last line of defense protecting company and customer data from our adversaries.

As Lead Incident Responder, you will own the response to our highest-severity incidents, serve as the senior technical escalation point for the incident response team, and drive the process improvements and automation that make the whole team faster. You'll also lead strategic initiatives that raise our detection and response capabilities across the board, and mentor the responders who will grow into these roles behind you.

This is a hands-on senior technical role, not a people-management position, though it carries significant influence over how the team operates.

Core hours are 10:30 AM 6:30 PM ET, Monday through Friday. Because CSIRT operates 24x7x365, on-call rotation, including occasional overnights and weekends, is required on an as-needed basis.

What You'll Actually Be Doing
  • Lead end-to-end response to high-severity, high-visibility incidents, from initial triage through containment, eradication, recovery, and post-incident review.
  • Act as the technical escalation point and on-shift decision-maker for the incident response team.
  • Investigate sophisticated adversaries, insider threats, and web application attacks across on-premises and multi-cloud environments.
  • Design and build process improvements, playbooks, and automation, including security orchestration, automation, and response (SOAR) tooling and detection-as-code, that reduce time-to-detect and time-to-respond.


You're Our Person If...
  • You have 8+ years in information security, with substantial hands-on operational security monitoring and incident response experience.
  • You've done host and network forensics across Windows, macOS, and Linux, analyzing file system, memory, process, and network artifacts for indicators of compromise.
  • You have experience responding to incidents in cloud environments (AWS, Azure, and/or GCP), including familiarity with cloud architectures, CI/CD (continuous integration/continuous delivery) pipelines, and cloud logging/telemetry.
  • You have a deep, current understanding of the threat landscape, including attacker tactics, techniques, and procedures (TTPs), and system/network hardening best practices, ideally with working knowledge of a framework such as MITRE ATT&CK.


Even Better If...
  • You have recognized depth in a specialty: malware analysis, detection engineering, forensics, cloud security, offensive security, or applied AI/ML for security.
  • You have prior experience in a 24x7x365 security operations environment.
  • You have a track record of capability uplift through automation and tool development (SOAR, scripting, detection-as-code).
  • You hold relevant certifications, such as SANS GCIH, GCFA, GCFE, GNFA, GPEN, GREM, or Offensive Security OSCP.

This candidate must be a U.S. citizen (U.S. born or naturalized) who does not hold dual citizenship and agrees to complete a U.S. federal government Minimum Background Investigation (MBI) for a Moderate Public Trust position.

About Salesforce

ExactTarget is a provider of on-demand email marketing software solutions. Their suite of on-demand one-to-one marketing applications enables clients to send business-critical and event-triggered communications to increase sales, optimize marketing investments, and strengthen customer relationships. They offer four editions of their on-demand software application along with integrated solutions such as ExactTarget for AppExchange and ExactTarget for [Microsoft](/organization/Microsoft) Dynamics CRM.

Salesforce Careers

Joining Salesforce means becoming part of a dynamic, global team of professionals who are deeply committed to driving customer success and innovation. As the world's leading Customer Relationship Management (CRM) platform, Salesforce offers unparalleled job opportunities in technology and consulting, making it an ideal place for ambitious individuals looking to make a significant impact.

Work You'll Do

At Salesforce, every position is a chance to leverage your skills and creativity to transform businesses and industries. Our diverse team of experts collaborates to deliver cutting-edge solutions that foster growth and enhance leadership capabilities. By joining our team, you'll be at the forefront of digital innovation, using Salesforce's powerful platform to help clients navigate their transformation journeys.

Innovate and Lead

Salesforce is not just a company; it's a community where you can lead with your ideas and see them come to life. Our culture of innovation encourages you to challenge the status quo and push the boundaries of what's possible. With Salesforce, you'll work alongside leaders in technology and business who are committed to your growth and professional development.

Career Growth and Opportunities

Whether you're looking for an internship, a full-time position, or leadership roles, Salesforce provides a wealth of opportunities to advance your career. Our commitment to professional growth is reflected in our robust training programs, including leadership development and diversity training, designed to help you excel at every stage of your career.

Be Part of a Great Team

Salesforce prides itself on a culture that values diversity, teamwork, and open communication. We believe that our strength lies in our people, and we're committed to creating an environment where everyone can thrive. Joining our team means being part of a supportive community that encourages networking and collaboration.

Benefits and Culture

At Salesforce, we understand that job satisfaction extends beyond the office. That's why we offer competitive benefits to support the health, well-being, and financial security of our employees and their families. From health insurance and retirement plans to wellness programs and flexible working arrangements, we provide the benefits that contribute to a better work-life balance.

Explore Job Opportunities

Ready to take the next step in your career? Explore the wide range of employment opportunities at Salesforce. From technical roles to customer engagement positions, we are continuously hiring talented individuals who are passionate about making a difference.

Stay Connected

Keep up to date with the latest at Salesforce by following our careers blog. Gain insights from the people who work here and learn how you can bring your career to the next level with Salesforce.

Apply Now

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Learn more about Salesforce
Size
73,541 employees
Market Cap
$130.4 billion
Industry
Enterprise Technology
Net Income
$4 billion
Founded
2000
5 Year Trend
+25.7%
Revenue
$21.2 billion
NASDAQ
CRM
* Ladders Estimates

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