The Impact You Will Have:As a Lead of End-User Technologies, you will be the on-the-ground operational leader for Sonar's local end-user support functions in close cooperation with the global team. You are a player-coach: you assist your team in hands-on work - tickets, troubleshooting, tooling, documentation - while never losing sight of squad-level operational excellence. By keeping daily execution running smoothly, you ensure our globally distributed workforce has uninterrupted, high-quality IT support, and you free the Manager to focus on the broader team plan, strategy, and people development. This role is also where you will actively develop your own people leadership skills, building the foundation for future growth on Sonar's People Leader track.
What You Will Do Daily:- Perform hands-on end-user support and endpoint engineering work across identity management, endpoint security tooling, enterprise communications suite, and service desk software
>- Distribute and clarify daily work assignments for the squad, ensuring team members understand task priorities, scope, and expected outcomes
>- Identify and remove obstacles that are slowing the squad's execution - whether that means unblocking a stalled ticket, escalating to the right team, or jumping in to pair on a difficult issue
>- Support squad members in decision-making by providing context, answering technical questions, and helping them think through ambiguous situations rather than dictating solutions
>- Triage and prioritize incoming requests during US business hours, acting as the operational point of contact for the squad
>- Contribute to agenda preparation and operational reporting for the Manager, surfacing risks, blockers, and status updates so the global team stays aligned
>- Maintain and improve endpoint configurations, onboarding/offboarding workflows, and device management processes across Windows, macOS, and Linux (Ubuntu) endpoints
>- Ensure compliance-related controls within the EUT scope (ISO 27001, SOC2) are followed during daily operations, flagging gaps to the Manager
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The Experience You Will Need:- 5+ years of hands-on experience in end-user technologies, endpoint engineering, desktop support, or IT operations
>- Demonstrated experience in a team lead, senior technician, or senior analyst capacity where you coordinated work across a small team while still performing hands-on technical work
>- Strong working knowledge of enterprise identity management, endpoint security, and zero trust networking tooling - experience with platforms such as JumpCloud, CrowdStrike, CyberArk, or Cloudflare is preferred
>- Multi-OS proficiency: comfortable managing and troubleshooting Windows, macOS, and Linux (Ubuntu) endpoints in a corporate environment
>- Experience with ITSM platforms (ServiceNow preferred) for incident, request, and change management workflows
>- Familiarity with compliance frameworks (ISO 27001, SOC2) and how they apply to endpoint and identity management
>- Clear communicator who can translate technical details into plain language for end users and summarize operational status for leadership
>- Comfortable working in a globally distributed team across time zones, with the confidence to own operational decisions and drive escalations independently
>- A genuine interest in growing as a people leader - you want to develop skills in coaching, delegation, and team health, not just technical depth
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Why You Will Love It Here:- Our culture and mission set us apart. We have a dynamic work culture that values respect and kindness and embraces the right to fail (and get right back up again!).
>- Great people make a great company. We value people skills as much as technical skills and strive to keep things friendly while still being passionate leaders in our domains.
>- We have a flexible work policy that includes 3 days in-office and 2 days work-from-home each week for those located near our office locations; some locations such as Dubai, India, Japan and Australia operate fully remotely.
>- We have a growth mindset. We love learning and believe continuous education is critical to our success. In an ever-changing industry, new skills are necessary, and we're happy to help our team acquire them.
>- As the leader in our field, our products and services are as strong as our internal team members.
>- We embrace transparency with regular meetings, cascading messages and updates on the growth and success of our organization.
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Benefits of Working with Sonar:- Flexible comprehensive employee benefit package.
>- We encourage usage of our robust time-off allocations. You will receive 23 days of PTO per calendar year (on a pro-rated basis depending on your employment start date), with additional time provided for sickness, life events and holidays.
>- We offer an exciting 401(k) plan that has a 4% match, fully vested on day one of participation.
>- Fully paid parking in the heart of downtown Austin, Texas.
>- Global workforce with employees in 20+ countries representing 35+ unique nationalities.
>- We have an annual kick-off somewhere in the world where we meet to build relationships and goals for the company.
>- Monthly catered events, and team events
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